SWOT analysis to reduce surgical center idleness and increase revenue in a hospital.

OBJECTIVE: To reduce surgical center idleness by analyzing the competitive structure of the surgical center in a hospital, and thereby generate value in operations and increase hospital revenue. METHODS: The study used qualitative and quantitative methods and an action research approach involving the surgical center leadership of a small private specialized hospital in southeastern Brazil. We used the Strengths, Weaknesses, Opportunities, and Threats or SWOT tool to analyze the competitive structure of the surgical center and then implemented interventions as proposed by the science of improvement method proposed by the Institute of Healthcare Improvement. RESULTS: By applying the SWOT tool, we identified a concentration of surgeries in the specialty of Otolaryngology and the need to establish a health management system to reduce the idleness of the operating rooms. Based on subsequent intervention, procedures from other specialties were inserted that increased surgical production by 2.62X, reduced idleness by 67.84%, and increased revenue by over US$ 276,609.87 in 2018 compared to the previous year 2017. CONCLUSION: Investing in quality, surgical schedule management, and inducting new surgeons to the clinical staff resulted in decreased surgical idleness, increased production, better uniformity in scheduling, and increased revenue, while costs remained below the linear trend, allowing for increased profits.

SWOT analysis to reduce surgical center idleness and increase revenue in a hospital

ABSTRACT Objective To reduce surgical center idleness by analyzing the competitive structure of the surgical center in a hospital, and thereby generate value in operations and increase hospital revenue. Methods The study used qualitative and quantitative methods and an action research approach involving the surgical center leadership of a small private specialized hospital in southeastern Brazil. We used the Strengths, Weaknesses, Opportunities, and Threats or SWOT tool to analyze the competitive structure of the surgical center and then implemented interventions as proposed by the science of improvement method proposed by the Institute of Healthcare Improvement. Results By applying the SWOT tool, we identified a concentration of surgeries in the specialty of Otolaryngology and the need to establish a health management system to reduce the idleness of the operating rooms. Based on subsequent intervention, procedures from other specialties were inserted that increased surgical production by 2.62X, reduced idleness by 67.84%, and increased revenue by over US$ 276,609.87 in 2018 compared to the previous year 2017. Conclusion Investing in quality, surgical schedule management, and inducting new surgeons to the clinical staff resulted in decreased surgical idleness, increased production, better uniformity in scheduling, and increased revenue, while costs remained below the linear trend, allowing for increased profits.

Satisfação dos pacientes com a assistência prestada durante a internação por COVID-19 / Patient satisfaction with the care provided during hospitalization by COVID-19 / Satisfacción del paciente con la atención brindada durante la hospitalización por COVID-19

Objetivo: Avaliar a satisfação de pacientes hospitalizados por COVID-19 com a assistência prestada durante a internação. Método: Estudo transversal realizado numa Unidade de Terapia Intensiva e unidade respiratória para COVID-19 de um hospital de ensino do noroeste paulista. Os dados foram coletados com o apoio do instrumento Hospital Consumer Assessment of Healthcare Providers and Systems. Realizou-se análise estatística descritiva e inferencial. Resultados: Participaram 100 pacientes e a satisfação geral dos pacientes foi influenciada pela equipe de enfermagem (61%), médica (62%), profissionais do hospital (49%), instalações físicas (65%), refeições (57%), enfermaria (47%), UTI (58%), orientações de alta (38%), saúde mental e emocional após alta (35%), saúde geral após alta (25%), privacidade e sigilo (36%) e comunicação com familiares (32%). Conclusão: A satisfação geral dos pacientes no período de internação com a assistência prestada foi de 65% durante a pandemia. Tanto a equipe de enfermagem quanto a médica foram fatores que influenciaram na satisfação do paciente, bem como a frequência do tratamento com cortesia e respeito (AU).

Objective: To evaluate the satisfaction of patients hospitalized for COVID-19 with the assistance provided during hospitalization. Method: Cross-sectional study carried out in an Intensive Care Unit and respiratory unit for COVID-19 of a teaching hospital in the northwest of São Paulo. Data were collected with the support of the Hospital Consumer Assessment of Healthcare Providers and Systems instrument. Descriptive and inferential statistical analysis was performed. Results: 100 patients participated and overall patient satisfaction was influenced by the nursing team (61%), doctors (62%), hospital professionals (49%), physical facilities (65%), meals (57%), infirmary (47%), ICU (58%), discharge guidelines (38%), mental and emotional health after discharge (35%), general health after discharge (25%), privacy and confidentiality (36%) and communication with family members (32%). Conclusion: The overall satisfaction of patients during the hospitalization period with the care provided was 65% during the pandemic. Both the nursing and medical staff were factors that influenced patient satisfaction, as well as the frequency of treatment with courtesy and respect (AU).

Objetivo: Evaluar la satisfacción de los pacientes hospitalizados por COVID-19 con la atención brindada durante la hospitalización. Método: Estudio transversal realizado en una Unidad de Cuidados Intensivos y una unidad respiratoria para COVID-19 en un hospital escuela en el noroeste de São Paulo. Los datos fueron recolectados con el apoyo del instrumento Hospital Consumer Assessment of Healthcare Providers and Systems. Se realizó análisis estadístico descriptivo e inferencial. Resultados: participaron 100 pacientes y la satisfacción general del paciente estuvo influenciada por el personal de enfermería (61%), médico (62%), personal del hospital (49%), instalaciones físicas (65%), alimentación (57%), sala (47%), UCI (58 %), pautas de alta (38 %), salud mental y emocional posterior al alta (35 %), salud general posterior al alta (25 %), privacidad y confidencialidad (36 %) y comunicación con familiares (32 %). Conclusión: La satisfacción del paciente durante la hospitalización fue del 65% durante la pandemia. Existe la necesidad de intervenciones de mejora dirigidas a la experiencia del paciente durante su trayecto en el entorno hospitalario (AU).

Análise de custos de um serviço de atenção domiciliar público e o perfil dos pacientes assistidos / Análisis de costes de un servicio de atención domiciliaria públicayel perfil de los pacientes asistidos / Patient profile and cost analysis of a public home care service

RESUMO Introdução: A Atenção Domiciliar Pública no Brasil, integrada à Rede de Atenção à Saúde, abrange ações prestadas em domicílio, tais como, a prevenção de agravos e a promoção à saúde. Visa principalmente a desospitalização, resultando em humanização da assistência ao usuário e a redução dos custos. Objetivos: Investigar junto a um Serviço de Atenção Domiciliar, o perfil de pacientes assistidos e os custos relacionados à assistência domiciliar e na ocorrência de internações hospitalares. Material e Método: Pesquisa quantitativa, descritiva e de corte transversal, conduzida em um Serviço de Atenção Domiciliar público, em um município paulista. Para coleta de dados utilizou-se de três fontes de informações: prontuário do paciente, base de dados eletrônicos do centro de custos e do departamento de regulação e controle da secretaria municipal de saúde, dos pacientes atendidos no Serviço de Atenção Domiciliar, no ano de 2014. O tratamento estatístico descritivo foi utilizado para a análise dos dados. Resultados: Um total de 856 pacientes constituíram a amostra; 791 apenas com Atenção Domiciliar e 95 (12,4%) foram hospitalizados.Houve predomínio de homens; usuários idosos; casados ou viúvos; analfabetos e com origem do setor primário de saúde. O custo médio paciente/dia do atendimento domiciliar foi de R$ 28,26-dp4,10 (US$ 12.03 - dp1.74), enquanto o custo médio paciente/dia de internação hospitalar foi de R$294,46 -dp308,69 (US$ 125.30 - dp131.36). Conclusões: Os idosos foram os maiores usuários do serviço; o componente que mais impactou o custo total foram as despesas com pessoal. O total dos custos muito menores do sistema domiciliar em relação ao hospitalar reitera a viabilidade e a importância do Serviço de Atenção Domiciliar vinculado ao Sistema Único de Saúde, sob a perspectiva para um melhor uso dos recursos públicos.

resumen Introducción: la Atención Domiciliaria Pública en Brasil, integrada a la Red de Atención a la Salud, abarca acciones prestadas a domicilio, tales como, la prevención de agravios y la promoción a la salud. Pretende principalmente la "desospitalización", resultando una humanización de la asistencia al usuario y la reducción de los costes. Objetivos: investigar juntamente a un Servicio de Atención Domiciliaria, el perfil de pacientes asistidos y los costes relacionados a la asistencia domiciliaria y en la ocurrencia de internaciones hospitalarias. Material y Método: investigación cuantitativa, descriptiva y de corte transversal, conducida enun Servicio público de Atención Domiciliaria, en un municipio de São Paulo-Brasil. Para la recolección de los datos se utilizaron tres fuentes de informaciones: registros médicos del paciente, base de datos electrónicos del centro de costes yel departamento de regulación y control de la secretaria municipal de salud, de los pacientes atendidos en el Servicio de Atención Domiciliaria, en el año de 2014. El tratamiento estadístico descriptivo fue utilizado para el análisis de los datos. Resultados: un total de 856 pacientes constituyeron la muestra; 791 solo con Atención Domiciliaria y 95 (12,4%) fueron hospitalizados. Hubo el predominio de hombres; usuarios ancianos; casados o viudos; analfabetos y con origen del sector primario de salud. El coste medio paciente/día de atención domiciliaria fue de R$ 28,26 - dp 4,10(US$ 12.03 - dp 1.74), mientras que el coste medio paciente/día de internación hospitalaria fue de R$294,46 -dp 308,69 (US$ 125.30 - dp 131.36). Conclusiones: los ancianos fueron los mayores usuarios del servicio; el componente que más impactó en el coste total fueron los costes del personal. El total de los costes mucho menores del sistema domiciliaria en relación con el hospitalario reitera la viabilidad y la importancia del Servicio de Atención Domiciliaria vinculado al Sistema Único de Salud, bajo la perspectiva para un mejor uso de los recursos públicos.

ABSTRACT Introduction: Public Home Health Care in Brazil covers actions taken at home, for disease prevention and health promotion, in integration with the primary health care network. It mainly aims at de-hospitalization, resulting in the humanization of assistance to users, and cost reduction. Objective: To investigate, by means of a Home Care Service, the profile of assisted patients and the costs involved in home care and in the occurrence of hospital admissions. Method: Quantitative, descriptive and cross-sectional research conducted at a public Home Care Service, in a city in São Paulo. For data collection, three sources of information were used: patient records, electronic database belonging to the cost center and to the regulation and control body of the municipal health department referring to patients cared for by the Home Care Service in 2014. Descriptive statistical treatment was used for data analysis. Results: A total of 856 patients composed the sample, 791 of which were provided with Home Care only, while 95 (12.4%) were hospitalized; there was a predominance of men, elderly, married or widowed individuals and illiterate users coming from the primary health sector; the average patient/day cost of the home care was R$ 28,26 - SD 4,10 (US$ 12.03 - SD 1.74), while the average patient/day cost of hospitalization was R$ 294,46 - SD 308,69 (US$ 125.30 - SD 131.36). Conclusion: The elderly were the main users of the service; the component that most impacted the total cost was personnel expenses, and the much lower costs of the home care system compared to hospital care reiterates the feasibility and importance of the Home Care Service linked to the Brazilian Unified Health System, with a view to better using public resources.