Assessment of laryngologists' ratings on physician review websites.
World J Otorhinolaryngol Head Neck Surg
; 10(1): 1-6, 2024 Mar.
Article
in En
| MEDLINE
| ID: mdl-38560034
ABSTRACT
Objective:
To assess and characterize online ratings and comments on laryngologists and determine factors that correlate with higher ratings.Methods:
All the American Laryngological Association (ALA) members were queried across several online platforms. Ratings were normalized for comparison on a five-point Likert scale. Ratings were categorized based on context and for positive/negative aspects.Results:
Of the 331 ALA members, 256 (77%) were rated on at least one online platform. Across all platforms, the average overall rating was 4.39 ± 0.61 (range 1.00-5.00). Specific positive ratings including "bedside manners," "diagnostic accuracy," "adequate time spent with patient," "appropriate follow-up," and "physician timeliness" had significant positive correlations to overall ratings, by Pearson's correlation (P < 0.001). Long wait times had significant negative correlations to overall ratings (P < 0.001).Conclusion:
Online ratings and comments for laryngologists are significantly influenced by patient perceptions of bedside manner, physician competence, and time spent with the patient.
Full text:
1
Collection:
01-internacional
Database:
MEDLINE
Language:
En
Journal:
World J Otorhinolaryngol Head Neck Surg
Year:
2024
Type:
Article