Conflict management: difficult conversations with difficult people.
Clin Colon Rectal Surg
; 26(4): 259-64, 2013 Dec.
Article
en En
| MEDLINE
| ID: mdl-24436688
ABSTRACT
Conflict occurs frequently in any workplace; health care is not an exception. The negative consequences include dysfunctional team work, decreased patient satisfaction, and increased employee turnover. Research demonstrates that training in conflict resolution skills can result in improved teamwork, productivity, and patient and employee satisfaction. Strategies to address a disruptive physician, a particularly difficult conflict situation in healthcare, are addressed.
Texto completo:
1
Colección:
01-internacional
Banco de datos:
MEDLINE
Idioma:
En
Revista:
Clin Colon Rectal Surg
Año:
2013
Tipo del documento:
Article