A organização e o processo de trabalho da enfermagem em uma central de material / The organization and the process of nursing work in a material centre
The aim is to describe and analyze the organization and work process of the nursing staff of Material and Sterilization Centre of a General Hospital. A qualitative study, developed with 34 nursingworkers from March to May 2013, using a semi-structured interview associated with non-participant observation. The reports were analyzed according to the Content Analysis. It was evident the work routine in the industry, focusing on the intricacies of the workorganization and the peculiarity of the nursingwork process. It was well outlined the precarious conditions and working relations in this organization and it was found that there is between the prescribed work and real work, great distance. It concludes that the organization of work in the Centre is marked by a hiring human resources system, temporary, generating a high turnover of workers and damage to the quality of care