Dentist-laboratory communication and quality assessment of removable prostheses in Oregon: A cross-sectional pilot study.

STATEMENT OF PROBLEM: When fabricating a removable dental prosthesis, it is unclear if the information received by the dental laboratory technician is clear and sufficient. PURPOSE: The purpose of this survey study was to evaluate the dentist's work authorizations for removable prostheses as well as determine common practices used by laboratories during the fabrication of removable prostheses. MATERIAL AND METHODS: A 24-item questionnaire was developed based on previously published questionnaires and incorporating new topics. A public uniform resource locator (URL) survey link was generated and sent to the office of the Oregon Association of Dental Laboratories (OADL). The executive director of the board then sent out the link to 163 participants that included members and nonmembers of the OADL who were still active in the state of Oregon. Two reminder e-mails were sent 2 weeks apart. Study data were collected and managed by using the Research Electronic Data Capture (REDCap) software program. Descriptive statistics were tabulated, and responses displayed as a percentage of the total. RESULTS: From the 163 invited participants, 26 responded to the survey representing a 15.9% response rate. Only 11% of the laboratories stated that they routinely receive work authorizations with clear instructions. All participants stated that they always (62.5%) or frequently (37.5%) design the partial prostheses frameworks. Only 37.5% of the laboratories stated that they usually receive adequately extended and accurate definitive casts to fabricate the framework. Fifty percent of the laboratories stated that they very rarely perform altered cast procedures and 50% indicated that half or more of the removable partial prostheses they fabricate were entirely made of acrylic resin. Most laboratories stated that thermoplastic resin partial dentures were less than 25% of their produced volume of removable prostheses. Only 22% of respondents stated that they usually receive adequate information to complete a denture tooth arrangement and most (78%) dentists do not routinely specify the type of occlusal scheme desired for their complete denture tooth arrangements. In most prostheses (77%), posterior palatal seal was marked by the prescribing dentists rarely or very rarely. CONCLUSIONS: Work authorizations provided by the dentists were less than adequate and left much decision-making to the dental laboratory technician.