Patients' characteristics and healthcare providers' perceived workload in French hospital emergency wards.

The aim of this research is to understand how patients' characteristics increase healthcare providers' perceived workload. Patients' characteristics and dependency, technical and relational complexities of care seem to increase healthcare providers' workload. As workload is multidimensional, we examine which dimensions are affected by patients' characteristics. Our methodology is based on 121 patients assessed with the NASA task load index (NASA-TLX) and a questionnaire filled in by 57 health providers in 2 emergency wards in French hospital settings, to evaluate their attitudes to different patients' characteristics. Our results show that physical demand is the dimension most affected by patients' behaviour and characteristics. Next, we observe that workload increases more due to patients' behaviour than their social characteristics. We propose that a regulation mechanism be taken into account in further research, using methodology based on observations to identify how healthcare providers might adapt their activities to compensate for workload variations caused by patients.

How to improve pedestrians' trust in automated vehicles: new road infrastructure, external human-machine interface with anthropomorphism, or conventional road signaling?

Introduction: Automated vehicles need to gain the trust of all road users in order to be accepted. To make technology trustworthy, automated vehicles must transmit crucial information to pedestrians through a human-machine interface, allowing pedestrians to accurately predict and act on their next behavior. However, the unsolved core issue in the field of vehicle automation is to know how to successfully communicate with pedestrians in a way that is efficient, comfortable, and easy to understand. This study investigated the impact of three human-machine interfaces specifically designed for pedestrians' trust during the street crossing in front of an automated vehicle. The interfaces used different communication channels to interact with pedestrians, i.e., through a new road infrastructure, an external human-machine interface with anthropomorphism, or with conventional road signaling. Methods: Mentally projected in standard and non-standard use cases of human-machine interfaces, 731 participants reported their feelings and behavior through an online survey. Results: Results showed that human-machine interfaces were efficient to improve trust and willingness to cross the street in front of automated vehicles. Among external human-machine interfaces, anthropomorphic features showed significant advantages in comparison with conventional road signals to induce pedestrians' trust and safer crossing behaviors. More than the external human-machine interfaces, findings highlighted the efficiency of the trust-based road infrastructure on the global street crossing experience of pedestrians with automated vehicles. Discussion: All of these findings support trust-centered design to anticipate and build safe and satisfying human-machine interactions.

Ordinary users, precursory users and experts in the anticipation of future needs: Evaluation of their contribution in the elaboration of new needs in energy for housing.

With the growing emergence of ergonomic intervention aiming at designing future artefacts, needs analysis is extending to the anticipation of future needs. Both precursory users and experts are known for their deep knowledge of the studied field. In this study, we conducted 36 needs anticipation interviews with ordinary users, precursory users and experts, in order to determine the contribution of each profile to the identification of future needs. The lexical and manual analysis of the interviews shows that the precursory users' speech is the most valuable in terms of both richness and novelty. The discourse of the experts is also richer and more original than that of the ordinary users and differs from that of the precursory users: professional-based for the experts and experience-based for the precursory users. We therefore recommend the inclusion of both experts and precursory users in the need's analysis and anticipation phase.

Embodiment of intersubjective time: relational dynamics as attractors in the temporal coordination of interpersonal behaviors and experiences.

This paper addresses the issue of "being together," and more specifically the issue of "being together in time." We provide with an integrative framework that is inspired by phenomenology, the enactive approach and dynamical systems theories. To do so, we first define embodiment as a living and lived phenomenon that emerges from agent-world coupling. We then show that embodiment is essentially dynamical and therefore we describe experiential, behavioral and brain dynamics. Both lived temporality and the temporality of the living appear to be complex, multiscale phenomena. Next we discuss embodied dynamics in the context of interpersonal interactions, and briefly review the empirical literature on between-persons temporal coordination. Overall, we propose that being together in time emerges from the relational dynamics of embodied interactions and their flexible co-regulation.

Prospective ergonomics: origin, goal, and prospects.

So far ergonomics has been concerned with two categories of activities: correction and design. We propose to add a third category: prospection, and by so doing, we introduce a new series of activities that opens up the future of ergonomics. Corrective ergonomics relates to the past and comes with a demand and a client. It is turned towards the correction of existing situations and aims to reduce or eliminate problems. Here, after delimiting and defining the problem, the challenge is to find the best solution. Ergonomics for design relates to the present and also comes with a demand and a client. It is turned towards the design of new artefacts that have already been identified by a client, and that will allow users to do some activity and attain their goals. Here, after defining the scope of the project and the functional requirements, the challenge is to do the best design. Finally, prospective ergonomics relates to the future and does not come with a demand and a client. It is turned towards the creation of future things that have not been identified yet. Here the challenge is to detect existing user needs or anticipate future ones, and imagine solutions. These three categories of activities overlap and are not exclusive of each other. In this paper we define prospective ergonomics and compare it with corrective ergonomics and ergonomics for design. We describe its origin, goal, and prospects, we analyze its impacts on education and practice, and we emphasize the need of new collaboration between ergonomics and other disciplines.

Innovation and design approaches within prospective ergonomics.

In this conceptual article the topic of "Prospective Ergonomics" will be discussed within the context of innovation, design thinking and design processes & methods. Design thinking is essentially a human-centred innovation process that emphasises observation, collaboration, interpretation, visualisation of ideas, rapid concept prototyping and concurrent business analysis, which ultimately influences innovation and business strategy. The objective of this project is to develop a roadmap for innovation, involving consumers, designers and business people in an integrative process, which can be applied to product, service and business design. A theoretical structure comprising of Innovation perspectives (1), Worldviews supported by rationalist-historicist and empirical-idealistic dimensions (2) and Models of "design" reasoning (3) precedes the development and classification of existing methods as well as the introduction of new ones.