Usability and trust in e-banking.
Psychol Rep
; 101(3 Pt 2): 1118-24, 2007 Dec.
Article
en En
| MEDLINE
| ID: mdl-18361127
ABSTRACT
This study assessed the role of usability in trust of e-banking services. A questionnaire was administered to 185 Italian undergraduate working students who volunteered for the experiment (M age = 30.5 yr., SD = 3.1). Participants were differentiated on computer ability (Expert, n = 104; Nonexpert, n = 81) and e-banking use (User, n = 93; Nonusers, n = 92). Analysis showed that the website usability of e-banking services did not play a very important role for the User group. Instead, institution-based trust, e.g., the trust in the security policy of the Web merchant, customers, and the overall trust of the bank were the crucial factors in the adoption of e-banking.
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Banco de datos:
MEDLINE
Asunto principal:
Actitud hacia los Computadores
/
Internet
/
Confianza
/
Economía
Tipo de estudio:
Etiology_studies
/
Health_economic_evaluation
/
Risk_factors_studies
Límite:
Adult
/
Female
/
Humans
/
Male
País/Región como asunto:
Europa
Idioma:
En
Revista:
Psychol Rep
Año:
2007
Tipo del documento:
Article
País de afiliación:
Italia