Using simulation modeling to improve patient flow at an outpatient orthopedic clinic.
Health Care Manag Sci
; 14(2): 135-45, 2011 Jun.
Article
en En
| MEDLINE
| ID: mdl-21152989
ABSTRACT
We report on the use of discrete event simulation modeling to support process improvements at an orthopedic outpatient clinic. The clinic was effective in treating patients, but waiting time and congestion in the clinic created patient dissatisfaction and staff morale issues. The modeling helped to identify improvement alternatives including optimized staffing levels, better patient scheduling, and an emphasis on staff arriving promptly. Quantitative results from the modeling provided motivation to implement the improvements. Statistical analysis of data taken before and after the implementation indicate that waiting time measures were significantly improved and overall patient time in the clinic was reduced.
Texto completo:
1
Banco de datos:
MEDLINE
Asunto principal:
Ortopedia
/
Análisis de Sistemas
/
Simulación por Computador
/
Instituciones de Atención Ambulatoria
Tipo de estudio:
Prognostic_studies
Límite:
Humans
Idioma:
En
Revista:
Health Care Manag Sci
Asunto de la revista:
SERVICOS DE SAUDE
Año:
2011
Tipo del documento:
Article
País de afiliación:
Estados Unidos