Revitalizing and Sustaining a System-Wide Competency Model.

ABSTRACT

Sustaining a competency program across a large healthcare system presents significant challenges, especially with acquisitions and periods of high turnover. This article describes how a large healthcare system revitalized a faltering competency program and created structures to ensure ongoing sustainability and leader engagement. After implementation of these strategies, the number of departments that completed competency processes increased from 397 to 798.