Quality improvement in action. Direct general practitioner referrals to audiology for the provision of hearing aids: a single centre review.

Direct referral audiology clinics (DRACs) for the assessment and provision of hearing aids in those over 60 years of age were initially introduced in the National Health Service (NHS) as a method to decrease outpatient waiting times and reduce demand on ear, nose and throat (ENT) appointments. We retrospectively reviewed the electronic records of 353 patients referred to the DRACs at our hospital over a four-month period to determine the continued benefits of a DRAC service, in terms of impact upon ENT appointments, and appropriate general practitioner (GP) use of the clinics. Of the 353 patients seen within the DRAC clinics, 320 were ultimately provided with a hearing aid. Fifty five patients required review by an otolaryngologist, either being referred directly by the audiology department or referred back to their GP for re-referral. The greatest lack of adherence to the referral criteria for DRAC appointments related to appropriate treatment of wax within the community, with two patients declining an aid when their perceived improvement in hearing was significant following microsuctioning. DRACs appear to continue to provide a cost-benefit to the NHS, reducing demand on ENT appointments, but further improvements could be made within primary care to further utilise this service.

Do patients with benign paroxysmal positional vertigo receive prompt treatment? Analysis of waiting times and human and financial costs associated with current practice.

This study retrospectively analysed how 20 patients with posterior canal benign paroxysmal positional vertigo (BPPV) were managed from primary care, to treatment in tertiary care. The average time from first referral to treatment was 93 weeks, with an average of 58 weeks within primary care and 40 weeks within hospital care. At least 85% of cases had classical symptoms of BPPV and could have been easily identified by Primary Care Physicians at first referral, had they been trained to recognise and diagnose the condition. It was concluded that patients could be treated more efficiently and at less cost if the condition was identified at first referral in primary care, and treated in either primary care or dedicated BPPV clinics receiving referrals from primary care. A dedicated clinic for BPPV is recommended, which will substantially reduce waiting time for treatment and save primary care and hospitals time and money by avoiding unnecessary appointments and medication.