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1.
J Allied Health ; 53(2): 136-141, 2024.
Artigo em Inglês | MEDLINE | ID: mdl-38834340

RESUMO

With growing recognition that climate change is a significant threat to human health, allied health professionals are increasingly recognized as critical allies in addressing this threat. This article describes the approach that Rush University's College of Sciences is pursuing to better prepare health sciences students for this reality. Faculty and students enrolled across all programs of the College were surveyed regarding their levels of concern about global warming using items from the Six Americas Survey, as well as perceived importance of planetary health curricular elements adapted from the Planetary Health Report Card. Faculty were additionally asked about perceived opportunities to bring planetary health education into each of the degree programs offered by the university. A total of 37 faculty and 43 students completed the survey, collectively representing all programs in the college. Responses reflected widespread interest in expanding planetary health education, but topic priorities and optimal methods for implementation differed between programs. Although the survey process had limitations, it demonstrated the need for greater attention to planetary health across curricula and offered more efficient approaches implementing this essential content across programs.


Assuntos
Currículo , Humanos , Mudança Climática , Avaliação das Necessidades , Docentes , Feminino , Masculino
2.
J Nurs Educ ; 63(3): 178-181, 2024 Mar.
Artigo em Inglês | MEDLINE | ID: mdl-38442399

RESUMO

BACKGROUND: Climate change is a recognized global threat to human health, and nurses must be prepared to mitigate its negative effects. This article describes nursing student and faculty opinions about climate change and associated planetary health curricular needs. METHOD: A survey including the Six Americas Super Short Survey and an adaptation of the Planetary Health Report Card was developed and emailed to nursing students and faculty. RESULTS: Student (n = 72) and faculty (n = 56) responses showed that although they were concerned about climate change, they were not confident in preparation of nurses student to climate change and its impact. Students and faculty shared perceptions about specific curricular areas are to be included in curricula. CONCLUSION: In response to the updated Essentials, which include specific reference to climate change, widespread curricular change is imminent in nursing education. This study offers insight for integrating climate change and planetary health into nursing curricula. [J Nurs Educ. 2024;63(3):178-181.].


Assuntos
Educação em Enfermagem , Estudantes de Enfermagem , Humanos , Mudança Climática , Currículo
3.
Children (Basel) ; 10(3)2023 Feb 21.
Artigo em Inglês | MEDLINE | ID: mdl-36979974

RESUMO

In the United States, 10% of infants are born preterm (PT; <37 weeks gestational age) each year and are at higher risk of complications compared to full term infants. The burden of PT birth is borne disproportionately by Black versus non-Black families, with Black mothers significantly more likely to give birth to a PT infant. One proven strategy to improve short- and long-term health outcomes in PT infants is to feed mother's own milk (MOM; breast milk from the mother). However, mothers must make decisions about work and MOM provision following PT birth, and more time spent in paid work may reduce time spent in unpaid activities, including MOM provision. Non-Black PT infants are substantially more likely than Black PT infants to receive MOM during the birth hospitalization, and this disparity is likely to be influenced by the complex decisions mothers of PT infants make about allocating their time between paid and unpaid work. Work is a social determinant of health that provides a source of income and health insurance coverage, and at the same time, has been shown to create disparities through poorer job quality, lower earnings, and more precarious employment in racial and ethnic minority populations. However, little is known about the relationship between work and disparities in MOM provision by mothers of PT infants. This State of the Science review synthesizes the literature on paid and unpaid work and MOM provision, including: (1) the complex decisions that mothers of PT infants make about returning to work, (2) racial and ethnic disparities in paid and unpaid workloads of mothers, and (3) the relationship between components of job quality and duration of MOM provision. Important gaps in the literature and opportunities for future research are summarized, including the generalizability of findings to other countries.

4.
J Healthc Manag ; 68(2): 132-142, 2023.
Artigo em Inglês | MEDLINE | ID: mdl-36692421

RESUMO

GOAL: Board diversity is increasingly important for hospitals and healthcare systems, with national attention focused on eliminating health disparities and improving health equity. Yet, it remains a challenge despite concerted efforts by leading professional associations (e.g., American College of Healthcare Executives) to galvanize their constituents around the importance of the issue. METHODS: This study used survey data from The Governance Institute to explore the ethnoracial and gender diversity of hospital boards spanning 2011 through 2021. PRINCIPAL FINDINGS: The results showed modest gains in the mean number of female board members, although a small proportion of hospital boards still have no female representation. There was little change in the number of boards with ethnic minority representation until an uptick in 2021, likely in direct response to high-profile racial incidents and protests. PRACTICAL APPLICATIONS: Intentional and sustained efforts are necessary to increase diversity and create a culture of inclusion that fosters meaningful engagement of diverse board members.


Assuntos
Etnicidade , Equidade em Saúde , Humanos , Estados Unidos , Grupos Minoritários , Hospitais , Conselho Diretor
5.
J Healthc Manag ; 67(6): 436-445, 2022.
Artigo em Inglês | MEDLINE | ID: mdl-36350581

RESUMO

GOAL: Although women make up most of the healthcare workforce, they are underrepresented in higher levels of leadership positions. Leadership development programs for early careerists, such as administrative fellowships, have been suggested as one strategy for accelerating gender equity in leadership roles. However, the potential impact of these programs has not yet been the subject of systematic evaluation. In this study, we examined the (1) benefits of administrative fellowship programs on career attainment and (2) differences in attainment by gender. METHODS: We completed this study using a data set involving alumni from a consortium of 11 graduate healthcare management programs whose students frequently pursue administrative fellowships. Our data included individual-level demographic and career attainment data for graduating classes from 5, 10, and 20 years prior to the reference year. Using multiple regression analysis, we tested the relationship of three independent variables-graduation year, gender, and completion of a fellowship-on career attainment. This analysis enabled us to determine differences in overall career attainment by gender, evaluate the role of fellowships in career attainment, and consider the differential impact of fellowships on attainment by gender. PRINCIPAL FINDINGS: Our findings suggest that fellowship programs accelerate leadership career paths for individual leaders, but that the effect is stronger for males than their female counterparts. PRACTICAL APPLICATIONS: These findings not only support the value of administrative fellowships for early careerist leadership development but also suggest that closing the gender disparity gap in leadership may require additional and focused career-supportive strategies. We provide recommendations for healthcare organizations in developing their administrative fellowship programs to help minimize the gender disparity in healthcare leadership positions. Furthermore, we discuss research implications and future areas of research in administrative fellowships.


Assuntos
Bolsas de Estudo , Liderança , Masculino , Feminino , Humanos , Fatores Sexuais , Atenção à Saúde , Pessoal de Saúde/educação
6.
J Health Care Chaplain ; 28(1): 128-137, 2022.
Artigo em Inglês | MEDLINE | ID: mdl-32744161

RESUMO

Both the healthcare and religious landscapes in the United States are rapidly changing. Despite the dynamic environment that spiritual care managers face, many do not receive management training prior to assuming their roles and many receive little or no training once they are in their roles. This study used mixed methods to examine the applicability of the National Center for Healthcare Leadership (NCHL) competency model to spiritual care manager roles. Interviews were conducted with 10 spiritual care managers across the country, using a Behavioral Event Interviewing (BEI) methodology. Interviews were quantitatively analyzed by using Natural Language Processing and qualitatively analyzed by thematic approach using NVIVO. The results found the EXECUTION domain to be the most discussed theme, followed by RELATIONS, TRANSFORMATION, and BOUNDARY SPANNING. Collectively these analyses suggest the NCHL Leadership Competency Model can provide a useful framework for understanding the roles and development needs of spiritual care managers.


Assuntos
Gerentes de Casos , Terapias Espirituais , Atenção à Saúde , Humanos , Liderança , Competência Profissional , Espiritualidade , Estados Unidos
7.
J Allied Health ; 49(3): 208-214, 2020.
Artigo em Inglês | MEDLINE | ID: mdl-32877479

RESUMO

ISSUE: As the healthcare landscape rapidly changes, graduate allied health programs must position themselves to educate the next generation of healthcare professionals in a highly competitive landscape. No studies have directly measured the relative importance of attributes in program selection by prospective healthcare students. METHODS: We surveyed graduate healthcare management program applicants in the 2018 admissions cycle (n=512) to determine which attributes were most important in program choice. We utilized conjoint analysis to estimate utilities and importance scores of six attributes: program ranking, cost, work experience, geography, distance to home, and salary. We then conducted a market simulation to predict relative market share of academic programs. OUTCOMES: The most important attribute to prospective students was the projected starting salary, with US News and World Report ranking and tuition cost the second and third most important attributes, respectively. Each attribute was relatively inelastic respective to tuition cost. CONCLUSION: While future leaders placed the most value on earnings when selecting a program, they also valued rankings and cost. By focusing on these factors, programs can target their marketing efforts to recruit the best potential future healthcare leaders, while this method can be replicated to gauge the most important relative attributes for a variety of healthcare professions.


Assuntos
Comportamento do Consumidor , Educação de Pós-Graduação/organização & administração , Administradores de Instituições de Saúde/educação , Estudantes/psicologia , Adulto , Educação de Pós-Graduação/economia , Educação de Pós-Graduação/normas , Feminino , Humanos , Masculino , Salários e Benefícios , Adulto Jovem
8.
Health Care Manage Rev ; 45(4): E45-E55, 2020.
Artigo em Inglês | MEDLINE | ID: mdl-30870220

RESUMO

BACKGROUND: As the pace of health sector transformation accelerates, the importance of leadership continues to grow across all health professions. Advances in a variety of disciplines can inform effective leadership development. However, at present, most health sector leadership competency models do not incorporate these advances and are instead developed using consensus-based methods within specific professions. An interprofessional approach to leadership competencies could help incorporate these advances and support better interdisciplinary leadership development. PURPOSE: This study was pursued to revise and revalidate a widely used health sector leadership competency model and assess its potential for providing greater interoperability across the professions. METHODOLOGY/APPROACH: Using the National Center for Healthcare Leadership's interprofessional competency model Version 2.1 as the starting point, we developed a revised and revalidated model in four phases: (a) we completed a future scan using methods described in Garman et al. [Garman, A. N., Johnson, T. J., & Royer, T. (2011). The future of healthcare: Global trends worth watching. Chicago, IL: Health Administration Press.]; (b) we collected behavioral event interview data from pairs of leaders representing different organizational and performance levels, using methods developed by Boyatzis [Boyatzis, R. E. (1982). The competent manager: A model for effective performance. New York, NY: John Wiley & Sons.]; (c) we conducted a validity study via electronic survey of 145 working managers and calculated content validity ratios using methods described by Lawshe [Lawshe, C. H. (1975). A quantitative approach to content validity. Personnel Psychology, 38(4), 563-575.]; and (d) we used natural language processing to assess the extent to which existing leadership models in the health professions will crosswalk to the new model. FINDINGS: All competencies in the revised model successfully met criteria for validity. The revised model also successfully crosswalked against, on average, 85% of the competencies in the other five health professions leadership models. PRACTICE IMPLICATIONS: Based on the results of this research, we conclude the revised model can provide a "common language" framework in support of interdisciplinary leadership development. The availability of such a model may also assist human resource and development executives in better aligning learning resources with organizational goals.


Assuntos
Ocupações em Saúde , Liderança , Equipe de Assistência ao Paciente , Competência Profissional , Saúde Global , Setor de Assistência à Saúde , Humanos , Inovação Organizacional
9.
J Allied Health ; 47(2): 121-125, 2018.
Artigo em Inglês | MEDLINE | ID: mdl-29868697

RESUMO

Accreditation is used by many health professions to ensure the adequacy of their training programs in preparing future leaders and practitioners. The impact of program accreditation, however, has not historically been the subject of systematic study, meaning the case for program accreditation has been more philosophical than empirical. We hypothesized that a healthcare management program's length of continuous accreditation (accreditation tenure) would be associated with factors related to applicant quality, program selectivity, and starting salaries of students upon graduation. We conducted a retrospective, correlational analysis to investigate the relationship between accreditation tenure and program quality and outcome metrics. The sample included all graduate programs (n=72) that were accredited in the 2013-2014 academic year and had completed a full annual report to the Commission on Accreditation of Healthcare Management Education (CAHME). As hypothesized, we found factors within each of our three areas of interest to be associated with accreditation tenure, providing at least preliminary evidence of an association between program-level accreditation and continuous quality improvement in programmatic outcomes.


Assuntos
Acreditação/organização & administração , Pessoal Administrativo/educação , Educação de Pós-Graduação/organização & administração , Administração de Serviços de Saúde/normas , Melhoria de Qualidade/organização & administração , Acreditação/normas , Educação de Pós-Graduação/normas , Humanos , Avaliação de Programas e Projetos de Saúde , Estudos Retrospectivos
10.
Health Serv Manage Res ; 30(3): 140-147, 2017 08.
Artigo em Inglês | MEDLINE | ID: mdl-28391712

RESUMO

Affordable Care Act legislation is requiring leaders in US health systems to adapt to new and very different approaches to improving operating performance. Research from other industries suggests leadership development can be a helpful component of organizational change strategies; however, there is currently very little healthcare-specific research available to guide design and deployment. The goal of this exploratory study is to examine potential relationships between specific leadership development practices and health system financial outcomes. Results from the National Center for Healthcare Leadership survey of leadership development practices were correlated with hospital and health system financial performance data from the 2013 Medicare Cost Reports. A general linear regression model, controlling for payer mix, case-mix index, and bed size, was used to assess possible relationships between leadership practices and three financial performance metrics: operating margin, days cash on hand, and debt to capitalization. Statistically significant associations were found between hospital-level operating margins and 5 of the 11 leadership practices as well as the composite score. Relationships at the health system level, however, were not statistically significant. Results provide preliminary evidence of an association between hospital financial performance and investments made in developing their leaders.


Assuntos
Economia Hospitalar , Liderança , Patient Protection and Affordable Care Act , Pesquisas sobre Atenção à Saúde , Hospitais , Humanos , Investimentos em Saúde , Estados Unidos
11.
Adv Health Care Manag ; 17: 23-9, 2015.
Artigo em Inglês | MEDLINE | ID: mdl-25985506

RESUMO

PURPOSE: Interest has grown among U.S. academic medical centers in developing international benchmarks for excellence in process and outcomes. Drivers behind this trend, as well as barriers to the development of useful benchmarks, are explored in this invited commentary. DESIGN/METHODOLOGY/APPROACH: The commentary is based on the authors' conversations with members of the U.S. Cooperative for International Patient Programs as well as the University Healthsystem Consortium (UHC). FINDINGS: Six key themes are summarized in this commentary, including four key drivers and two barriers. ORIGINALITY/VALUE: The practice-based perspectives this commentary summarizes provide a useful starting point for researchers and practitioners interested in establishing international comparison with the United States.


Assuntos
Centros Médicos Acadêmicos/organização & administração , Administração de Serviços de Saúde , Pesquisa sobre Serviços de Saúde , Internacionalidade , Garantia da Qualidade dos Cuidados de Saúde , Benchmarking , Comportamento Cooperativo , Comparação Transcultural , Humanos , Objetivos Organizacionais , Avaliação de Processos e Resultados em Cuidados de Saúde , Estados Unidos
12.
Adv Health Care Manag ; 14: 167-87, 2013.
Artigo em Inglês | MEDLINE | ID: mdl-24772887

RESUMO

PURPOSE: Personnel costs typically account for 60% or more of total operating expenses in health systems, and as such become a necessary focus in most if not all substantive health reform adaptations. This study sought to assess whether strategic alignment of the human resource (HR) and learning functions was associated with greater adaptive capacity in U.S. health systems. DESIGN/METHODOLOGY/APPROACH: Data were gathered using a survey that was distributed electronically to chief human resource officers from two U.S.-based associations. The survey included questions about organizational structure, strategic human resource management, strategic learning, and organizational response to health reform. FINDINGS: Significant correlations were found between strategic alignment of HR and HR's involvement in responses related to cost control (r = 0.46, p < 0.01); quality improvement (r = 0.45, p < 0.01), and patient access (r = 0.39, p < 0.01). However, no significant relationships were found between strategic alignment of organizational learning and HR involvement with these responses. VALUE/ORIGINALITY: Results suggest that HR structure may affect an organization's capacity for adaptive response. Top-management teams in health systems should consider positioning HR as part of the core leadership team, with a reporting relationship that allows HR to maximally participate in formulating and implementing organizational adaptation.


Assuntos
Administração de Serviços de Saúde , Inovação Organizacional , Patient Protection and Affordable Care Act/legislação & jurisprudência , Gestão de Recursos Humanos , Controle de Custos , Humanos , Liderança , Qualidade da Assistência à Saúde/organização & administração , Desenvolvimento de Pessoal/organização & administração
13.
Qual Manag Health Care ; 21(3): 188-202, 2012.
Artigo em Inglês | MEDLINE | ID: mdl-22722525

RESUMO

BACKGROUND: As hospitals focus on increasing health care value, process improvement strategies have proliferated, seemingly faster than the evidence base supporting them. Yet, most process improvement strategies are associated with work practices for which solid evidence does exist. Evaluating improvement strategies in the context of evidence-based work practices can provide guidance about which strategies would work best for a given health care organization. METHODS: We combined a literature review with analysis of key informant interview data collected from 5 case studies of high-performance work practices (HPWPs) in health care organizations. We explored the link between an evidence-based framework for HPWP use and 3 process improvement strategies: Hardwiring Excellence, Lean/Six Sigma, and Baldrige. RESULTS AND CONCLUSIONS: We found that each of these process improvement strategies has not only strengths but also important gaps with respect to incorporating HPWPs involving engaging staff, aligning leaders, acquiring and developing talent, and empowering the front line. Given differences among these strategies, our analyses suggest that some may work better than others for individual health care organizations, depending on the organizations' current management systems. In practice, most organizations implementing improvement strategies would benefit from including evidence-based HPWPs to maximize the potential for process improvement strategies to increase value in health care.


Assuntos
Eficiência Organizacional , Garantia da Qualidade dos Cuidados de Saúde/métodos , Qualidade da Assistência à Saúde , Prática Clínica Baseada em Evidências , Mão de Obra em Saúde/organização & administração , Hospitais/normas , Pesquisa Qualitativa , Estados Unidos
14.
Health Care Manage Rev ; 37(2): 110-21, 2012.
Artigo em Inglês | MEDLINE | ID: mdl-21918465

RESUMO

BACKGROUND: Growing evidence suggests the systematic use of high-performance work practices (HPWPs), or evidence-based management practices, holds promise to improve organizational performance, including improved quality and efficiency, in health care organizations. However, little is understood about the investment required for HPWP implementation, nor the business case for HPWP investment. PURPOSE: The aim of this study is to enhance our understanding about organizations' perspectives of the business case for HPWP investment, including reasons for and approaches to evaluating that investment. METHODOLOGY/APPROACH: We used a multicase study approach to explore the business case for HPWPs in U.S. health care organizations. We conducted semistructured interviews with 67 key informants across five sites. All interviews were recorded, transcribed, and subjected to qualitative analysis using both deductive and inductive methods. FINDINGS: The organizations in our study did not appear to have explicit financial return expectations for investments in HPWPs. Instead, the HPWP investment was viewed as an important factor contributing to successful execution of the organization's strategic priorities and a means for competitive differentiation in the market. Informants' characterizations of the HPWP investment did not involve financial terms; rather, descriptions of these investments as redeployment of existing resources or a shift of managerial time redirected attention from cost considerations. Evaluation efforts were rare, with organizations using broad organizational metrics to justify HPWP investment or avoiding formal evaluation altogether. PRACTICE IMPLICATIONS: Our findings are consistent with prior studies that have found that health care organizations have not systematically evaluated the financial outcomes of their quality-related initiatives or tend to forget formal business case analysis for investments they may perceive as "inevitable." In the absence of a clearly described association between HPWPs and outcomes or some other external imperative, ongoing HPWP investment may be at risk relative to other quality-related initiatives, particularly if organizational resources are constrained.


Assuntos
Indicadores de Qualidade em Assistência à Saúde , Análise e Desempenho de Tarefas , Local de Trabalho , Eficiência Organizacional , Prática Clínica Baseada em Evidências , Feminino , Setor de Assistência à Saúde/normas , Humanos , Investimentos em Saúde , Masculino , Estudos de Casos Organizacionais , Indicadores de Qualidade em Assistência à Saúde/estatística & dados numéricos , Projetos de Pesquisa , Estados Unidos
15.
Health Care Manage Rev ; 36(3): 201-13, 2011.
Artigo em Inglês | MEDLINE | ID: mdl-21646880

RESUMO

BACKGROUND: : Although management practices are recognized as important factors in improving health care quality and efficiency, most research thus far has focused on individual practices, ignoring or underspecifying the contexts within which these practices are operating. Research from other industries, which has increasingly focused on systems rather than individual practices, has yielded results that may benefit health services management. PURPOSE: : Our goal was to develop a conceptual model on the basis of prior research from health care as well as other industries that could be used to inform important contextual considerations within health care. METHODOLOGY/APPROACH: : Using theoretical frameworks from A. Donabedian (1966), P. M. Wright, T. M. Gardner, and L. M. Moynihan (2003), and B. Schneider, D. B. Smith, and H. W. Goldstein (2000) and review methods adapted from R. Pawson (2006b), we reviewed relevant research from peer-reviewed and other industry-relevant sources to inform our model. The model we developed was then reviewed with a panel of practitioners, including experts in quality and human resource management, to assess the applicability of the model to health care settings. FINDINGS: : The resulting conceptual model identified four practice bundles, comprising 14 management practices as well as nine factors influencing adoption and perceived sustainability of these practices. The mechanisms by which these practices influence care outcomes are illustrated using the example of hospital-acquired infections. In addition, limitations of the current evidence base are discussed, and an agenda for future research in health care settings is outlined. PRACTICE IMPLICATIONS: : Results may help practitioners better conceptualize management practices as part of a broader system of work practices. This may, in turn, help practitioners to prioritize management improvement efforts more systematically.


Assuntos
Atenção à Saúde/organização & administração , Prática Clínica Baseada em Evidências/organização & administração , Recursos em Saúde/organização & administração , Modelos Organizacionais , Gestão da Qualidade Total/organização & administração , Avaliação de Desempenho Profissional/métodos , Pesquisa sobre Serviços de Saúde/organização & administração , Liderança , Gestão de Recursos Humanos/métodos , Seleção de Pessoal/métodos , Desenvolvimento de Programas/métodos , Análise e Desempenho de Tarefas , Estados Unidos
16.
Health Care Manage Rev ; 36(3): 214-26, 2011.
Artigo em Inglês | MEDLINE | ID: mdl-21646881

RESUMO

BACKGROUND: : A capable workforce is central to the delivery of high-quality care. Research from other industries suggests that the methodical use of evidence-based management practices (also known as high-performance work practices [HPWPs]), such as systematic personnel selection and incentive compensation, serves to attract and retain well-qualified health care staff and that HPWPs may represent an important and underutilized strategy for improving quality of care and patient safety. PURPOSE: : The aims of this study were to improve our understanding about the use of HPWPs in health care organizations and to learn about their contribution to quality of care and patient safety improvements. METHODOLOGY/APPROACH: : Guided by a model of HPWPs developed through an extensive literature review and synthesis, we conducted a series of interviews with key informants from five U.S. health care organizations that had been identified based on their exemplary use of HPWPs. We sought to explore the applicability of our model and learn whether and how HPWPs were related to quality and safety. All interviews were recorded, transcribed, and subjected to qualitative analysis. FINDINGS: : In each of the five organizations, we found emphasis on all four HPWP subsystems in our conceptual model-engagement, staff acquisition/development, frontline empowerment, and leadership alignment/development. Although some HPWPs were common, there were also practices that were distinctive to a single organization. Our informants reported links between HPWPs and employee outcomes (e.g., turnover and higher satisfaction/engagement) and indicated that HPWPs made important contributions to system- and organization-level outcomes (e.g., improved recruitment, improved ability to address safety concerns, and lower turnover). PRACTICE IMPLICATIONS: : These case studies suggest that the systematic use of HPWPs may improve performance in health care organizations and provide examples of how HPWPs can impact quality and safety in health care. Further research is needed to specify which HPWPs and systems are of greatest potential for health care management.


Assuntos
Atenção à Saúde/organização & administração , Prática Clínica Baseada em Evidências/organização & administração , Gestão de Recursos Humanos/métodos , Gestão da Qualidade Total/organização & administração , Mobilidade Ocupacional , Comunicação , Avaliação de Desempenho Profissional/métodos , Avaliação de Desempenho Profissional/organização & administração , Capacitação em Serviço/organização & administração , Liderança , Modelos Organizacionais , Estudos de Casos Organizacionais , Cultura Organizacional , Equipe de Assistência ao Paciente/organização & administração , Seleção de Pessoal/métodos , Seleção de Pessoal/organização & administração , Desenvolvimento de Programas , Qualidade da Assistência à Saúde/organização & administração , Estados Unidos
17.
Qual Manag Health Care ; 20(1): 76-83, 2011.
Artigo em Inglês | MEDLINE | ID: mdl-21192209

RESUMO

PURPOSE: In this study, we assess whether length of stay (LOS) is associated with patient geographic origin and whether payment source for international patients explains differences in LOS. METHODS: We used a retrospective case-control study to compare inbound international patients coming to the United States and domestic patients, who were admitted to academic medical centers (AMCs) between October 2005 and September 2008. International patients were matched to domestic patients on the basis of age, gender, AMC, admission status, severity of illness (SOI), and Medicare Severity Diagnosis-Related Group. RESULTS: International patients stayed significantly longer than domestic patients, with an average LOS of 6.9 days (SD = 14.0) compared with 6.0 days (SD = 5.3) for domestic patients (P < .001). There was no difference in LOS between patients with international commercial and international self-pay payment sources (P = .108). Results of the multivariate analysis showed that international patients with extreme SOI stayed 21% longer than otherwise similar domestic patients with extreme SOI (P = .012). CONCLUSIONS: The most complex international patients coming to US AMCs have substantially longer LOS than the most complex domestic patients, even after controlling for demographic characteristics, and type of condition. More research is needed to understand the underlying drivers of these differences.


Assuntos
Centros Médicos Acadêmicos/estatística & dados numéricos , Continuidade da Assistência ao Paciente/estatística & dados numéricos , Tempo de Internação/estatística & dados numéricos , Qualidade da Assistência à Saúde/estatística & dados numéricos , Viagem/estatística & dados numéricos , Adulto , Idoso , Feminino , Humanos , Masculino , Pessoa de Meia-Idade , Estudos Retrospectivos , Índice de Gravidade de Doença , Fatores Socioeconômicos , Estados Unidos , Adulto Jovem
18.
Med Care ; 47(5): 553-9, 2009 May.
Artigo em Inglês | MEDLINE | ID: mdl-19365294

RESUMO

PURPOSE: Because costs associated with malpractice litigation draw substantial resources away from patient care, many health care organizations are seeking efficient methods to manage these risks. The purpose of this study was to identify methods by which commonly available patient satisfaction indicators could be used to identify potential malpractice litigation risks. SUBJECT AND METHODS: Using data from the risk management department of a large academic medical center, we combined yearly administrative records from 1998 to 2006 of malpractice-related litigation activity, with patient satisfaction scores related to attending physicians. We then applied 3 approaches to code patient satisfaction for each year: (1) calculating the overall mean, (2) assigning tertiles, and (3) identifying the minimum satisfaction response to any question. We then estimated 3 versions of random-effect logit models to examine which estimators predicted whether an attending physician was named in a lawsuit in a given year. RESULTS: Minimum satisfaction score was significantly associated with malpractice activity; the other analytic approaches did not yield significant associations. Although patient satisfaction explained little variation in an individual physician's contribution to malpractice risk, accounting for the minimum score explained more than a quarter of a department's contribution. CONCLUSIONS: Findings suggest that minimum satisfaction score may provide a useful metric for identifying and prioritizing malpractice risks.


Assuntos
Controle de Formulários e Registros , Pesquisas sobre Atenção à Saúde , Imperícia , Satisfação do Paciente , Centros Médicos Acadêmicos/normas , Previsões , Humanos , Meio-Oeste dos Estados Unidos , Gestão de Riscos
19.
Qual Manag Health Care ; 13(1): 75-80, 2004.
Artigo em Inglês | MEDLINE | ID: mdl-14976909

RESUMO

Although customer loyalty is frequently cited as a benefit of patient satisfaction, an empirical link between the two has not, to our knowledge, ever been statistically established in a hospital setting. The goal of the present study was to evaluate the relationship between self-reported patient satisfaction measures and subsequent return to the provider for care at a large academic medical center. Data from all adult medical patients responding to a patient satisfaction survey distributed by a large midwestern academic medical center during fiscal year 1997 (n = 1485) were analyzed. Response patterns were examined as they related to whether patients returned to the provider during the subsequent 2-year period. Analyses suggested that return-to-provider was associated with only a minority of the satisfaction items (approx. 11%). All items showing a significant relationship measured perceptions of how well physicians and nurses attended to, and provided information to, patients and their families. Although the size of these relationships was generally small, the estimated financial implications are substantial. Other implications of these findings for planning effective service improvement initiatives as well as improving patient survey design are discussed.


Assuntos
Centros Médicos Acadêmicos/estatística & dados numéricos , Satisfação do Paciente , Centros Médicos Acadêmicos/economia , Pesquisa sobre Serviços de Saúde , Humanos , Meio-Oeste dos Estados Unidos , Autorrevelação
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