A comparison of different methods of demand management on requesting activity in a teaching hospital intensive care unit.

BACKGROUND: Laboratory services in the UK have witnessed an annual increase in requesting activity often with no associated increase in budget. This study evaluated the impact of different demand management strategies on biochemistry test requesting activity from a tertiary Intensive Care Unit (ICU) at a UK teaching hospital. METHOD: We conducted an observational longitudinal study in which biochemistry requesting activity from the ICU was gathered over five separate six-month periods between 2009 and 2013. During this time, two different strategies aimed at reducing inappropriate biochemistry requesting were in use and the effects of the two strategies were compared. RESULTS: Implementation of minimum re-testing intervals (MRIs) resulted in an overall 22.7% reduction in total requesting activity in the first year with minor change in clinical workload. In the second year, a 13.3% rise in requesting activity was seen but this was against a background of a 14.6% increase in ICU workload. Removal of the MRIs rules associated with the introduction of an ICU test testing schedule resulted in a 13.4% reduction in total requesting activity in the first year. ICU workload during this year was 1.8% lower than the previous year. In the final year, requesting activity was almost unchanged but ICU workload grew by 6.8%. CONCLUSION: Implementation of MRIs reduced biochemistry test requesting activity on the ICU. Introduction of an agreed test schedule and removal of the MRIs, however, produced a further reduction in ICU requesting activity. Variation in ICU workload does not account for all the observed changes.

The impact of local guidelines on the tumour marker requesting patterns of a General Surgery Department.

BACKGROUND: The inappropriate use of tumour markers (TMs) is a common problem. The aim of this audit was to evaluate the impact of local guidelines on the TM requesting patterns of a General Surgery Department. METHODS: CA 125, CA 19-9, CA15-3, CEA, AFP and HCG requests from all hospital surgical locations were audited over two periods of eight months before and after the implementation of local requesting guidelines. RESULTS: Postintervention, total TM requests decreased by 32% while patient requests decreased by 9.8%. Single TM requesting increased and requests for panels containing four or more TMs decreased from 279 to 60 requests (78% reduction). CONCLUSION: Interdepartmental collaboration and the implementation of local guidelines have resulted in a change in requesting behaviour, most notably a reduction in multiple TM panel requests.