Application of TQM principles to the utilization management process.
Physician Exec
; 18(3): 9-14, 1992.
Article
em En
| MEDLINE
| ID: mdl-10118412
ABSTRACT
Application of the philosophy and principles of TQM and CQI to utilization management within an institution necessitates an in-depth review of the systems and processes of the flow of inpatients throughout their stay. This encompasses a total systems perspective, beginning with the admitting process and going through the discharge process. TQM and CQI philosophies identify that the most significant and costly inefficiencies are due to faulty systems and processes, not individuals. Applying this management strategy to a health care institution requires a detailed review and analysis of processes by which service is delivered and requires evaluation of the outcomes of patient care and patient satisfaction.
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Temas:
ECOS
/
Aspectos_gerais
/
Financiamentos_gastos
Bases de dados:
MEDLINE
Assunto principal:
Garantia da Qualidade dos Cuidados de Saúde
/
Revisão da Utilização de Recursos de Saúde
/
Hospitais Religiosos
/
Corpo Clínico Hospitalar
Tipo de estudo:
Health_economic_evaluation
/
Prognostic_studies
País/Região como assunto:
America do norte
Idioma:
En
Revista:
Physician Exec
Assunto da revista:
SERVICOS DE SAUDE
Ano de publicação:
1992
Tipo de documento:
Article