Advancing language concordant care: a multimodal medical interpretation intervention.

BACKGROUND: Ensuring language concordant care through medical interpretation services (MIS) allows for accurate information sharing and positive healthcare experiences. The COVID-19 pandemic led to a regional halt of in-person interpreters, leaving only digital MIS options, such as phone and video. Due to longstanding institutional practices, and lack of accessibility and awareness of these options, digital MIS remained underused. A Multimodal Medical Interpretation Intervention (MMII) was developed and piloted to increase digital MIS usage by 25% over an 18-month intervention period for patients with limited English proficiency. METHODS: Applying quality improvement methodology, an intervention comprised digital MIS technology and education was trialled for 18 months. To assess intervention impact, the number of digital MIS minutes was measured monthly and compared before and after implementation. A questionnaire was developed and administered to determine healthcare providers' awareness, technology accessibility and perception of MIS integration in the clinical workflow. RESULTS: Digital MIS was used consistently from the beginning of the COVID-19 pandemic (March 2020) and over the subsequent 18 months. The total number of minutes of MIS use per month increased by 44% following implementation of our intervention. Healthcare providers indicated that digital MIS was vital in facilitating transparent communication with patients, and the MMII ensured awareness of and accessibility to the various MIS modalities. CONCLUSION: Implementation of the MMII allowed for an increase in digital MIS use in a hospital setting. Providing digital MIS access, education and training is a means to advance patient-centred and equitable care by improving accuracy of clinical assessments and communication.

Through the eyes of hospital-based healthcare professionals: exploring their lived experience during the COVID-19 pandemic.

OBJECTIVE: The spread of the COVID-19 virus has caused an unforeseen strain on the healthcare system and particularly on healthcare workers (HCW). In this study, 1 year after the COVID-19 pandemic began, we used photovoice, a visual photographic approach, to understand HCW needs, concerns and resilience and to determine improvement strategies aligned with the HCW-described challenges. METHODS: Using a qualitative design, HCW were recruited from a single Western Canadian hospital, voluntarily submitting a photographic image and narrative that depicts their experiences. An artist artistically enhanced the photovoice submissions, which were then displayed at the hospital-based art gallery for public display. A survey was used to collect feedback from gallery viewers. Inductive thematic analysis was completed identifying themes from the photovoice narratives and survey comments, aiding the identification of recommendations. RESULTS: There were 25 submissions, and 1281 individuals viewed the art exhibit. Six themes emerged: (1) hopeful and resilient, (2) pandemic fatigue-negative mental and physical states, (3) personal protective equipment is our armour but masks who we are, (4) human connection, (5) responsibility, preparation and obligation and (6) technology surge. According to survey results from the art exhibit, the use of photovoice was a creative method that personalised the HCW experience and validated viewers' perceptions of the difficulties faced by HCW. Ten improvement strategies that were aligned with the described challenges were identified. CONCLUSION: The ongoing COVID-19 pandemic continues to strain HCW. Photovoice has great potential in the professional clinical setting to provide unique insights that narrative language alone cannot capture. Future research exploring the longitudinal impact of COVID-19, reviewing photographs at different timepoints could be beneficial. Using this method as a creative outlet intervention and evaluating participation artistic experience may offer additional insights to further support both HCW and patients.

Reduction of urea test ordering in the emergency department: multicomponent intervention including education, electronic ordering, and data feedback.

INTRODUCTION: In the emergency department (ED), laboratory testing accounts for a significant portion of the medical assessment. Although excess laboratory test ordering has been proven to be prevalent, different types of interventions have been used to encourage a behavioural change in how physicians order tests. In one western Canadian hospital medicine program, a quality improvement project aimed to reduce the total monthly blood urea nitrogen (BUN) test ordered by physicians was found to be successful. The objective of this project was to evaluate a similar multicomponent intervention aimed at ED physician ordering, with the primary goal of reducing the number of monthly BUN tests ordered per ED visit. METHODS: A pre post intervention design was conducted over 12-months. The first intervention component was an educational presentation conducted by physician leaders. Second, a regularly used order panel within the ED electronic order system was modified, removing the BUN test. The third component involved audit and feedback; the total monthly BUN test ordered for the ED department post intervention start was shared with all ED physicians twice (at 5 and 12 months).An interrupted time series analysis was completed to evaluate the multicomponent intervention effect. RESULTS: The total monthly ordered BUN test declined from an average of 1905 pre-intervention to 448 post-intervention, and the total monthly BUN test to total ED visit ratio declined from 0.46 to 0.1. These results were a statistically significant reduction in physician BUN test ordering. CONCLUSIONS: Targeted education, order panel design and data feedback interventions can impact physician ordering behaviour in the emergent healthcare context, where diagnostic tests are often over used.

RéSUMé: INTRODUCTION: Dans les services d'urgence (SU), les analyses de laboratoire représentent une part importante de l'évaluation médicale. Bien qu'il ait été prouvé que la prescription excessive d'examens de laboratoire est répandue, différents types d'interventions ont été utilisés pour encourager un changement de comportement dans la façon dont les médecins commandent des examens. Dans un programme de médecine hospitalière de l'Ouest canadien, un projet d'amélioration de la qualité visant à réduire le nombre total de tests mensuels d'azote uréique du sang (BUN) demandés par les médecins s'est avéré fructueux. L'objectif de ce projet était d'évaluer une intervention similaire à plusieurs composantes visant les ordonnances des médecins des urgences, avec pour objectif principal de réduire le nombre d'analyses mensuelles de BUN commandés par visite aux urgences. MéTHODE: Une conception pré-post-intervention a été menée sur 12 mois. Le premier volet de l'intervention consistait en une présentation éducative menée par des médecins chefs de file. Deuxièmement, un panneau de commande régulièrement utilisé dans le système de commande électronique du SU a été modifié, supprimant le test BUN. Le troisième volet concernait l'audit et le retour d'information : le nombre total de tests mensuels d'azote uréique sanguin commandés pour le service des urgences après le début de l'intervention a été communiqué à tous les médecins des urgences à deux reprises (à 5 et 12 mois). Une analyse de séries chronologiques interrompues a été réalisée pour évaluer l'effet de l'intervention multicomposante. RéSULTATS: Le nombre total mensuel d'analyses BUN commandés a baissé d'une moyenne de 1905 avant l'intervention à 448 après l'intervention, et le rapport entre le nombre total mensuel de test BUN et le nombre total de visites aux urgences a baissé de 0,46 à 0,1. Ces résultats représentaient une réduction statistiquement significative des ordonnances de test BUN par les médecins. CONCLUSIONS: Des interventions ciblées en matière d'éducation, de conception de panels de commandes et de retour d'informations peuvent avoir un impact sur le comportement des médecins en matière de commandes dans le contexte des soins de santé émergents, où les tests de diagnostic sont souvent surutilisés.

Does admission order form design really matter? A reduction in urea blood test ordering.

INTRODUCTION: Laboratory blood testing is one of the most high-volume medical procedures and continues to increase steadily with instances of inappropriate testing resulting in significant financial implications. Studies have suggested that the design of a standard hospital admission order form and laboratory request forms influence physician test ordering behaviour, reducing inappropriate ordering and promoting resource stewardship. AIM/METHOD: To redesign the standard medicine admission order form-laboratory request section to reduce inappropriate blood urea nitrogen (BUN) testing. RESULTS: A redesign of the standard admission order form used by general internal medicine physicians and residents in two large teaching hospitals in one health zone in Alberta, Canada led to a significant step reduction in the ordering of the BUN test on hospital admission. CONCLUSIONS: Redesigning the standard medicine admission order form-laboratory request section can have a beneficial effect on the reduction in BUN ordering altering physician ordering patterns and behaviour.