RESUMEN
To evaluate and improve the value of a service, it is important to measure not only the outcomes, but also the process of the service. Value co-creation (VCC) is not limited to outcomes, especially in interpersonal services based on interactions between actors. In this paper, a sensing framework for a VCC process in retail stores is proposed by improving an environment recognition based indoor positioning system with high positioning performance in a metal shelf environment. The conventional indoor positioning systems use radio waves; therefore, errors are caused by reflection, absorption, and interference from metal shelves. An improvement in positioning performance was achieved in the proposed method by using an IR (infrared) slit and IR light, which avoids such errors. The system was designed to recognize many and unspecified people based on the environment recognition method that the receivers had installed, in the service environment. In addition, sensor networking was also conducted by adding a function to transmit payload and identification simultaneously to the beacons that were attached to positioning objects. The effectiveness of the proposed method was verified by installing it not only in an experimental environment with ideal conditions, but posteriorly, the system was tested in real conditions, in a retail store. In our experimental setup, in a comparison with equal element numbers, positioning identification was possible within an error of 96.2 mm in a static environment in contrast to the radio wave based method where an average positioning error of approximately 648 mm was measured using the radio wave based method (Bluetooth low-energy fingerprinting technique). Moreover, when multiple beacons were used simultaneously in our system within the measurement range of one receiver, the appropriate setting of the pulse interval and jitter rate was implemented by simulation. Additionally, it was confirmed that, in a real scenario, it is possible to measure the changes in movement and positional relationships between people. This result shows the feasibility of measuring and evaluating the VCC process in retail stores, although it was difficult to measure the interaction between actors.
RESUMEN
We collect various types of information from our environment and organise it to create a coherent representation. Several researchers have suggested that multiple signals within the temporal binding window (TBW) can be integrated into a single coherent experience, such as flashes, beeps, and the McGurk effect. However, there is no evidence that TBW distortion also occurs in group interactions. This study investigates the influence of group size (i.e. the group size effect) and the degree of task involvement in temporal perception using computer-generated clap sound experiments. Participants listened to the randomly generated clap sounds and evaluated whether they were synchronised. We established three conditions based on different levels of task involvement: low (L), middle (M), and high (H) conditions. The varying task involvements reflect how participants interact with the clap sounds, ranging from passive listening in the L condition to actively generating sounds by pressing a key in the M condition, or attempting to synchronise key pressing sounds with the sounds in the H condition. Our experiments show a robust group size effect on TBW, regardless of the different conditions. In other words, as the group size increases, participants perceive the group clap as a single event. Furthermore, we found that the uncertain cause-effect relationship condition (H condition) shows the highest TBW. Interestingly, the TBW in the rigid cause-effect relationship (M condition) is the same as that in the no involvement condition (L condition). Our results suggest that a widened TBW in collective behaviour may facilitate cohesive action, enabling individuals to adapt to the group in relatively uncertain contexts.
RESUMEN
This paper explores strategies that the visually impaired use to obtain information in unfamiliar environments. This paper also aims to determine how natural sounds that often exist in the environment or the auditory cues that are installed in various facilities as a source of guidance are prioritized and selected in different countries. The aim was to evaluate the utilization of natural sounds and auditory cues by users who are visually impaired during mobility. The data were collected by interviewing 60 individuals with visual impairments who offered their insights on the ways they use auditory cues. The data revealed a clear contrast in methods used to obtain information at unfamiliar locations and in the desire for the installation of auditory cues in different locations between those who use trains and those who use different transportation systems. The participants demonstrated a consensus on the need for devices that provide on-demand minimal auditory feedback. The paper discusses the suggestions offered by the interviewees and details their hopes for adjusted auditory cues. The study argues that auditory cues have high potential for improving the quality of life of people who are visually impaired by increasing their mobility range and independence level. Additionally, this study emphasizes the importance of a standardized design for auditory cues, which is a change desired by the interviewees. Standardization is expected to boost the efficiency of auditory cues in providing accurate information and assistance to individuals with visual impairment regardless of their geographical location. Regarding implications for practitioners, the study presents the need to design systems that provide minimal audio feedback to reduce the masking of natural sounds. The design of new auditory cues should utilize the already-existing imagination skills that people who have a visual impairment possess. For example, the pitch of the sound should change to indicate the direction of escalators and elevators and to distinguish the location of male and female toilets.