Choice of rating scale labels: implication for minimizing patient satisfaction response ceiling effect in telemedicine surveys.

Masino, Caterina; Lam, Tony C M

Masino, Caterina; Lam, Tony C M.

Affiliation

Masino C; 1 Telehealth Program, UHN- University Health Network , Toronto, Ontario, Canada .

Telemed J E Health ; 20(12): 1150-5, 2014 Dec.

Article in En | MEDLINE | ID: mdl-25379838

Subject(s)

Bias; Patient Satisfaction; Surveys and Questionnaires; Telemedicine; Humans; Patient Satisfaction/statistics & numerical data; Psychometrics; Reproducibility of Results

Key words

Likert scale; agreement labels; ceiling effect; patient characteristics; patient satisfaction; positive responses; response bias; survey design; telemedicine

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Full text: 1 Database: MEDLINE Main subject: Bias / Surveys and Questionnaires / Patient Satisfaction / Telemedicine Type of study: Clinical_trials Limits: Humans Language: En Journal: Telemed J E Health Journal subject: INFORMATICA MEDICA / SERVICOS DE SAUDE Year: 2014 Type: Article Affiliation country: Canada

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