Doctor-patient communication tricks. Oncological study at Campus Bio-Medico University of Rome.
Clin Ter
; 169(5): e224-e230, 2018.
Article
in En
| MEDLINE
| ID: mdl-30393809
ABSTRACT
OBJECTIVE:
Doctor-patient relationship is a very important variable in the oncological clinical consultation.METHODS:
We have analyzed 100 outpatients oncological visits (first visits and follow up visits). We conducted an observational study of the extra verbal communication (non-verbal and para-verbal) with a structured observation grid. We have analyzed the three stages of the visit 1. Patient's admission, 2. Communication flows and 3. Information exchange between doctor and patient.RESULT:
In the first visit doctor introduce himself (85%). In the follow-up visit the doctor has received the patient with a handshake (86%) while in the first examination in 100%. In the follow-up visit the short phase of pleasantries was present in 61% of cases, while in the first examination in 45% of cases. Doctor drawn an outline, a design or wrote a note in 45% of first examination and 25% of the follow up.CONCLUSION:
Extra verbal communication is more important than the verbal. We suggest useful tips on what "do not" and what "do better" during clinical consultations.CONCLUSION:
Against what it is often believed eye contact is not always necessary or useful in establishing a good doctor-patient relationship it depends on the patient's preferred representational system.Key words
Full text:
1
Database:
MEDLINE
Main subject:
Physician-Patient Relations
/
Communication
Type of study:
Observational_studies
Limits:
Humans
Country/Region as subject:
Europa
Language:
En
Journal:
Clin Ter
Year:
2018
Type:
Article