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Physician satisfaction with a multi-platform digital scheduling system.
Deliberato, Rodrigo Octávio; Rocha, Leonardo Lima; Lima, Alex Heitor; Santiago, Caroline Reis Maia; Terra, Jose Cláudio Cyrineu; Dagan, Alon; Celi, Leo Anthony.
Afiliación
  • Deliberato RO; Critical Care Department, Hospital Israelita Albert Einstein, São Paulo, Brazil.
  • Rocha LL; Innovation Department, Hospital Israelita Albert Einstein, São Paulo, Brazil.
  • Lima AH; Laboratory of Computational Physiology, Harvard-MIT Health Sciences & Technology, MIT, Cambridge, Massachusetts, United States of America.
  • Santiago CR; Critical Care Department, Hospital Israelita Albert Einstein, São Paulo, Brazil.
  • Terra JC; Innovation Department, Hospital Israelita Albert Einstein, São Paulo, Brazil.
  • Dagan A; Critical Care Department, Hospital Israelita Albert Einstein, São Paulo, Brazil.
  • Celi LA; Innovation Department, Hospital Israelita Albert Einstein, São Paulo, Brazil.
PLoS One ; 12(3): e0174127, 2017.
Article en En | MEDLINE | ID: mdl-28328958
OBJECTIVE: Physician shift schedules are regularly created manually, using paper or a shared online spreadsheet. Mistakes are not unusual, leading to last minute scrambles to cover a shift. We developed a web-based shift scheduling system and a mobile application tool to facilitate both the monthly scheduling and shift exchanges between physicians. The primary objective was to compare physician satisfaction before and after the mobile application implementation. METHODS: Over a 9-month period, three surveys, using the 4-point Likert type scale were performed to assess the physician satisfaction. The first survey was conducted three months prior mobile application release, a second survey three months after implementation and the last survey six months after. RESULTS: 51 (77%) of the physicians answered the baseline survey. Of those, 32 (63%) were males with a mean age of 37.8 ± 5.5 years. Prior to the mobile application implementation, 36 (70%) of the responders were using more than one method to carry out shift exchanges and only 20 (40%) were using the official department report sheet to document shift exchanges. The second and third survey were answered by 48 (73%) physicians. Forty-eight (98%) of them found the mobile application easy or very easy to install and 47 (96%) did not want to go back to the previous method. Regarding physician satisfaction, at baseline 37% of the physicians were unsatisfied or very unsatisfied with shift scheduling. After the mobile application was implementation, only 4% reported being unsatisfied (OR = 0.11, p < 0.001). The satisfaction level improved from 63% to 96% between the first and the last survey. Satisfaction levels significantly increased between the three time points (OR = 13.33, p < 0.001). CONCLUSION: Our web and mobile phone-based scheduling system resulted in better physician satisfaction.
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Texto completo: 1 Bases de datos: MEDLINE Asunto principal: Médicos Tipo de estudio: Qualitative_research Límite: Adult / Female / Humans / Male Idioma: En Revista: PLoS One Asunto de la revista: CIENCIA / MEDICINA Año: 2017 Tipo del documento: Article País de afiliación: Brasil

Texto completo: 1 Bases de datos: MEDLINE Asunto principal: Médicos Tipo de estudio: Qualitative_research Límite: Adult / Female / Humans / Male Idioma: En Revista: PLoS One Asunto de la revista: CIENCIA / MEDICINA Año: 2017 Tipo del documento: Article País de afiliación: Brasil