How to adjust the expected waiting time to improve patient's satisfaction?

Zhang, Hui; Ma, Wei-Min; Zhu, Jing-Jing; Wang, Li; Guo, Zhen-Jie; Chen, Xiang-Tang

Zhang, Hui; Ma, Wei-Min; Zhu, Jing-Jing; Wang, Li; Guo, Zhen-Jie; Chen, Xiang-Tang.

Afiliação

Zhang H; School of Economics and Management, Tongji University, Shanghai, 200092, China.
Ma WM; School of Economics and Management, Tongji University, Shanghai, 200092, China.
Zhu JJ; Scientific Research Department, The First Affiliated Hospital of Zhejiang Chinese Medical University (Zhejiang Provincial Hospital of Traditional Chinese Medicine), Hangzhou, 310000, China.
Wang L; Eye Hospital, Wenzhou Medical University at Hangzhou, Zhejiang Eye Hospital at Hangzhou, Hangzhou, 310000, China. 543554467@qq.com.
Guo ZJ; Eye Hospital, Wenzhou Medical University at Hangzhou, Zhejiang Eye Hospital at Hangzhou, Hangzhou, 310000, China.
Chen XT; School of Economics and Management, Wenzhou University of Technology, Wenzhou, 325000, China.

BMC Health Serv Res ; 23(1): 455, 2023 May 08.

Article em En | MEDLINE | ID: mdl-37158912

Assuntos

Satisfação do Paciente; Listas de Espera; Humanos; Grupos Controle; Escolaridade; Satisfação Pessoal

Palavras-chave

Actual waiting time; Expected waiting time; Patient's satisfaction

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Texto completo: 1 Bases de dados: MEDLINE Assunto principal: Listas de Espera / Satisfação do Paciente Tipo de estudo: Clinical_trials Limite: Humans Idioma: En Revista: BMC Health Serv Res Assunto da revista: PESQUISA EM SERVICOS DE SAUDE Ano de publicação: 2023 Tipo de documento: Article País de afiliação: China

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