Towards enhanced performance: an integrated framework of emotional valence, arousal, and task demand.

Extensive evaluations exist concerning the linkage between objective task demands and subsequent effects on user performance. However, the human user also experiences a range of emotions related to external task demands. Problematically, little is known about the associations between emotional valence, and arousal associated with the task demand-performance axis. In this paper, we advance a theoretical model concerning such interactive influences using three dimensions: (1) emotional valence, (2) arousal, and (3) task demand. The model evaluates the impact of these dimensions on user performance. It also identifies critical emotional user states, particularly those resulting in negative performance effects, as well as non-critical emotional states that can positively impact performance. Finally, we discuss the implications for affect-adaptive systems that can mitigate the impact of critical emotional states while leveraging the benefits of non-critical ones.

To effectively model performance and prevent errors in safety-critical human-machine systems, it is crucial to consider user states of emotional valence, arousal, and the current task demand. The proposed model enables the classification of critical and non-critical states within affect-adaptive systems. States characterised by negative valence, high arousal, and overload should be avoided to foster high performance, especially in safety-critical environments. Additionally, the present work offers recommendations for preserving and restoring non-critical states to ensure optimal performance and provides implications for training.

Quintessential Solutions to Existential Problems: How Human Factors and Ergonomics Can and Should Address the Imminent Challenges of Our Times.

OBJECTIVE: To examine and evaluate ways in which an understanding of the quintessential element of Human Factors/Ergonomics can address the spectrum of existential threats that confront contemporary civilization. BACKGROUND: HF/E is dedicated to improving quality of life. Paradoxically, many processes which sustain contemporary civilization act to reduce that overall quality. Some technological developments themselves now even present existential threats to the fragile skein of civilization itself. Many disciplines address these diverse threats, and each may be advised and facilitated by HF/E knowledge and methods. It is a moral imperative of our science to contribute what we can to proposed resolutions. METHOD: A primary conduit, by the established strengths of HF/E can contribute to potential solutions is identified. The present work advocates for specific, practical interventions using a direct-perception mediated, panopticon principle, that derives from the corpus of our science. RESULT: Limitations upon a general, social understanding of imminent global concerns, which are largely ignorable when not actually present, are brought to immediate consciousness via an HF/E principle emphasizing the direct-perception of threat. It is argued that this, and allied HF/E insights can generate practical steps toward problem resolution at both macroscopic and localized levels of implementation. APPLICATIONS: The primary, practical application of the proposed panopticon principle is to use our science to save global civilization. It is postulated that this represents useful employment of the knowledge we have adduced and accumulated across our discipline's existence.

On Senders's Models of Visual Sampling Behavior.

OBJECTIVE: We review the sampling models described in John Senders's doctoral thesis on "visual sampling processes" via a ready and accessible exposition. BACKGROUND: John Senders left a significant imprint on human factors/ergonomics (HF/E). Here, we focus on one preeminent aspect of his career, namely visual attention. METHODS: We present, clarify, and expand the models in his thesis through computer simulation and associated visual illustrations. RESULTS: One of the key findings of Senders's work on visual sampling concerns the linear relationship between signal bandwidth and visual sampling rate. The models that are used to describe this relationship are the periodic sampling model (PSM), the random constrained sampling model (RCM), and the conditional sampling model (CSM). A recent replication study that used results from modern eye-tracking equipment showed that Senders's original findings are manifestly replicable. CONCLUSIONS: Senders's insights and findings withstand the test of time and his models continue to be both relevant and useful to the present and promise continued impact in the future. APPLICATION: The present paper is directed to stimulate a broad spectrum of researchers and practitioners in HF/E and beyond to use these important and insightful models.

Attribution Errors by People and Intelligent Machines.

OBJECTIVE: To explore the ramifications of attribution errors (AEs), initially in the context of vehicle collisions and then to extend this understanding into the broader and diverse realms of all forms of human-machine interaction. BACKGROUND: This work focuses upon a particular topic that John Senders was examining at the time of his death. He was using the lens of attribution, and its associated errors, to seek to further understand and explore dyadic forms of driver collision. METHOD: We evaluated the utility of the set of Senders' final observations on conjoint AE in two-vehicle collisions. We extended this evaluation to errors of attribution generally, as applicable to all human-human, human-technology, and prospectively technology-technology interactions. RESULTS: As with Senders and his many other contributions, we find evident value in this perspective on how humans react to each other and how they react to emerging forms of technology, such as autonomous systems. We illustrate this value through contemporary examples and prospective analyses. APPLICATIONS: The comprehension and mitigation of AEs can help improve all interactions between people, between intelligent machines and between humans and the machines they work with.

Trust in Artificial Intelligence: Meta-Analytic Findings.

OBJECTIVE: The present meta-analysis sought to determine significant factors that predict trust in artificial intelligence (AI). Such factors were divided into those relating to (a) the human trustor, (b) the AI trustee, and (c) the shared context of their interaction. BACKGROUND: There are many factors influencing trust in robots, automation, and technology in general, and there have been several meta-analytic attempts to understand the antecedents of trust in these areas. However, no targeted meta-analysis has been performed examining the antecedents of trust in AI. METHOD: Data from 65 articles examined the three predicted categories, as well as the subcategories of human characteristics and abilities, AI performance and attributes, and contextual tasking. Lastly, four common uses for AI (i.e., chatbots, robots, automated vehicles, and nonembodied, plain algorithms) were examined as further potential moderating factors. RESULTS: Results showed that all of the examined categories were significant predictors of trust in AI as well as many individual antecedents such as AI reliability and anthropomorphism, among many others. CONCLUSION: Overall, the results of this meta-analysis determined several factors that influence trust, including some that have no bearing on AI performance. Additionally, we highlight the areas where there is currently no empirical research. APPLICATION: Findings from this analysis will allow designers to build systems that elicit higher or lower levels of trust, as they require.

A Distracted Scientist: The Life and Contributions of John Senders.

OBJECTIVE: To provide an evaluative and personal overview of the life and contributions of Professor John Senders and to introduce this Special Issue dedicated to his memory. BACKGROUND: John Senders made many profound contributions to HF/E. These various topics are exemplified by the range of papers which compose the Special Issue. Collectively, these works document and demonstrate the impact of his many valuable research works. METHOD: The Special Issue serves to summarize Senders' collective body of work as can be extracted from archival sources. This introductory paper recounts a series of remembrances derived from personal relationships, as well as the products of cooperative investigative research. RESULTS: This collective evaluative process documents Senders' evident and deserved status in the highest pantheon of HF/E pioneers. It records his extraordinary life, replete with accounts of his insights and joie de vivre in exploring and explaining the world which surrounded him. APPLICATIONS: Senders' record of critical contributions provides the example, par excellence, of the successful and fulfilling life in science. It encourages all, both researchers and practitioners alike, in their own individual search for excellence.

Are humans still necessary?

Our long accepted and historically-persistent human narrative almost exclusively places us at the motivational centre of events. The wellspring of this anthropocentric fable arises from the unitary and bounded nature of personal consciousness. Such immediate conscious experience frames the heroic vision we have told to, and subsequently sold to ourselves. But need this centrality necessarily be a given? The following work challenges this, oft unquestioned, foundational assumption, especially in light of developments in automated, autonomous, and artificially-intelligent systems. For, in these latter technologies, human contributions are becoming ever more peripheral and arguably unnecessary. The removal of the human operator from the inner loops of momentary control has progressed to now an ever more remote function as some form of supervisory monitor. The natural progression of that line of evolution is the eventual excision of humans from access to any form of control loop at all. This may even include system maintenance and then, prospectively, even initial design. The present argument features a 'unit of analysis' provocation which explores the proposition that socially, and even ergonomically, the human individual no longer occupies priority or any degree of pre-eminent centrality. Rather, we are witnessing a transitional phase of development in which socio-technical collectives are evolving as the principle sources of what, may well be profoundly unhuman motivation. These developing proclivities occupy our landscape of technological innovations that daily act to magnify, rather than diminish, such progressive inhumanities. Where this leaves a science focused on work as a human-centred enterprise serves to occupy the culminating consideration of the present discourse.

Understanding the changes in discretionary, as compared to obligatory, roles of human users and operators in systems is central to Ergonomic practice. Envisioning this path of potential progress, and then witnessing and impacting its actual realisation, permits practitioners to optimise their professional and personal strategies as they deal with this next critical step in the relationship between humans and technology.

Reacting and responding to rare, uncertain and unprecedented events.

This work examines how we may be able to anticipate, respond to, and train for the occurrence of rare, uncertain, and unexpected events in human-machine systems operations. In particular, it uses a foundational matrix which describes the combinations of the state-of-the-world and the state-of-the-respondent, to formulate preferred response strategies, contingent upon what is knowable and actionable in each circumstance. It employs the dichotomy of System I and System II forms of cognitive response and augments these perspectives with a further form of decision-making, namely Systems III. The latter is predicated upon reactions to novel, unprecedented, and even 'unthinkable' events. The degree to which any human operator, the associated automation and/or the autonomy of a system, or each of these acting in concert, can best deal with these 'blue swan' events is explored. Potential forms of remediation, especially featuring training, are discussed, and evaluated in light of the skills needed to respond to even prohibitive degrees of situational uncertainty.Practitioners summary: Practitioners are liable to witness a growing spectrum of unusual and, on occasion, even unprecedented events in the operation of systems for which they are responsible. They will be required to account for their response to these circumstances to a spectrum of involved constituencies to whom they answer. This work aids them in succeeding to bring clarity to such difficult and challenging processes.Abbreviations: K: Known; Unk: Unknown; AI: Artificial Intelligence; ML: Machine Learning; CHARM: Cockpit Human-Automation Resource Management; SDT: signal detection theory; ASRS: Aviation Safety Reporting System.

On the future of transportation in an era of automated and autonomous vehicles.

Automated vehicles (AVs) already navigate US highways and those of many other nations around the world. Current questions about AVs do not now revolve around whether such technologies should or should not be implemented; they are already with us. Rather, such questions are more and more focused on how such technologies will impact evolving transportation systems, our social world, and the individuals who live within it and whether such systems ought to be fully automated or remain under some form of direct human control. More importantly, how will mobility itself change as these independent operational vehicles first share and then dominate our roadways? How will the public be kept apprised of their evolving capacities, and what will be the impact of science and the communication of scientific advances across the varying forms of social media on these developments? We look here to address these issues and to provide some suggestions for the problems that are currently emerging.

Development of the Smart Tools Proneness Questionnaire (STP-Q): an instrument to assess the individual propensity to use smart tools.

Humans have developed a prolonged and special relationship with their tools, which themselves exhibit the propensity to become ever more intelligent across the years. A 'smart tool' is defined as to representing any entity, machine, or device that can complete an informational, mechanical, or electronic work. This work explains the development of the Smart Tool Proneness Questionnaire (STP-Q), which is designed to measure an individual's propensity to use smart tools. Data collection was designed to (1) identify the psychological dimensions underlying smart tool use (2) establish the questionnaire's reliability (3) validity, (4) propose a normalisation, and (5) provide an English translation of the French original. The work therefore implements a reliable and valid questionnaire, sensitive to inter-individual differences regarding the propensity to use smart tools. Statistical analysis reveals that the individual self-reported propensity for smart tool use rests on three factors (1) utilitarian use, (2) hedonic and social use, and (3) proneness to delegate. From a theoretical perspective, this individual propensity to use smart tools might be considered key to our species development. In practical terms, measuring an individual's propensity to use smart tools can be of considerable benefit to the design of future smart tools in both professional and non-professional settings. Practitioner summary: The STP-Q, a self-reported measure of an individual's propensity to use smart tools, was developed. STP-Q offers practitioners a measure of individual propensity to use smart tools along three dimensions: utilitarian use, hedonic and social use, and proneness to task delegate. Individual results can easily be interpreted from normalizations that STP-Q provides. Abbreviations: CFI: comparative fit index; GFI: goodness of fit index; IFI: incremental fit index; ISO: International Standardization Organization; IRB: institutional review board of the university of central Florida; IT: information technology; MATB: multi-attribute task battery; NMP-Q: no more phone phobia; RMSEA: root mean square error of approximation; STP-Q: smart tools proneness questionnaire; TAM: technology acceptance model; TRI: technology readiness index; UTAUT: unified theory of acceptance and use of technology; WAIS IV: Wechsler adult intelligence scale.

The Effects of Virtual Reality, Augmented Reality, and Mixed Reality as Training Enhancement Methods: A Meta-Analysis.

OBJECTIVE: The objective of this meta-analysis is to explore the presently available, empirical findings on transfer of training from virtual (VR), augmented (AR), and mixed reality (MR) and determine whether such extended reality (XR)-based training is as effective as traditional training methods. BACKGROUND: MR, VR, and AR have already been used as training tools in a variety of domains. However, the question of whether or not these manipulations are effective for training has not been quantitatively and conclusively answered. Evidence shows that, while extended realities can often be time-saving and cost-saving training mechanisms, their efficacy as training tools has been debated. METHOD: The current body of literature was examined and all qualifying articles pertaining to transfer of training from MR, VR, and AR were included in the meta-analysis. Effect sizes were calculated to determine the effects that XR-based factors, trainee-based factors, and task-based factors had on performance measures after XR-based training. RESULTS: Results showed that training in XR does not express a different outcome than training in a nonsimulated, control environment. It is equally effective at enhancing performance. CONCLUSION: Across numerous studies in multiple fields, extended realities are as effective of a training mechanism as the commonly accepted methods. The value of XR then lies in providing training in circumstances, which exclude traditional methods, such as situations when danger or cost may make traditional training impossible.

Evolving Trust in Robots: Specification Through Sequential and Comparative Meta-Analyses.

OBJECTIVE: The objectives of this meta-analysis are to explore the presently available empirical findings on the antecedents of trust in robots and use this information to expand upon a previous meta-analytic review of the area. BACKGROUND: Human-robot interaction (HRI) represents an increasingly important dimension of our everyday existence. Currently, the most important element of these interactions is proposed to be whether the human trusts the robot or not. We have identified three overarching categories that exert effects on the expression of trust. These consist of factors associated with (a) the human, (b) the robot, and (c) the context in which any specific HRI event occurs. METHOD: The current body of literature was examined and all qualifying articles pertaining to trust in robots were included in the meta-analysis. A previous meta-analysis on HRI trust was used as the basis for this extended, updated, and evolving analysis. RESULTS: Multiple additional factors, which have now been demonstrated to significantly influence trust, were identified. The present results, expressed as points of difference and points of commonality between the current and previous analyses, are identified, explained, and cast in the setting of the emerging wave of HRI. CONCLUSION: The present meta-analysis expands upon previous work and validates the overarching categories of trust antecedent (human-related, robot-related, and contextual), as well as identifying the significant individual precursors to trust within each category. A new and updated model of these complex interactions is offered. APPLICATION: The identified trust factors can be used in order to promote appropriate levels of trust in robots.

Why human factors science is demonstrably necessary: historical and evolutionary foundations.

We review the theoretical foundation for the need for human factors science. Over the past 2.8 million years, humans and tools have co-evolved. However, in the last century, technology is introduced at a rate that exceeds human evolution. The proliferation of computers and, more recently, robots, introduces new cognitive demands, as the human is required to be a monitor rather than a direct controller. The usage of robots and artificial intelligence is only expected to increase, and the present COVID-19 pandemic may prove to be catalytic in this regard. One way to improve overall system performance is to 'adapt the human to the machine' via task procedures, operator training, operator selection, a Procrustean mandate. Using classic research examples, we demonstrate that Procrustean methods can improve performance only to a limited extent. For a viable future, therefore, technology must adapt to the human, which underwrites the necessity of human factors science. Practitioner Summary: Various research articles have reported that the science of Human Factors is of vital importance in improving human-machine systems. However, what is lacking is a fundamental historical outline of why Human Factors is important. This article provides such a foundation, using arguments ranging from pre-history to post-COVID.

Specifying and Mitigating Thermal Stress Effects on Cognition During Personal Protective Equipment Use.

OBJECTIVE: To report present understanding concerning selected task and environmental factors influencing the changing performance capacity associated with use of personal protective equipment (PPE). BACKGROUND: Much knowledge is available concerning change in complex cognitive capacities under the effects of thermal stress. Our science can inform critical care facilities as to remediation strategies such as work-rest schedules to minimize performance error in highly cognitively demanding circumstances such as intensive care units. METHOD: The present exposition draws from the state-of-the-art understanding concerning thermal stress effects on cognition and workload in complex and demanding tasks. RESULTS: The summation and synthesis of HF/E findings provides important insights into combinatorial effects of forms of stress, typically dealt with only as discrete sources in traditional standards and regulations. The identified interaction between ascending thermal stress and cognitive task demand provides an instance of the plurality of ways HF/E can specify performance limitations in safety-critical circumstances, as witnessed in the current pandemic. CONCLUSION: Accumulated HF/E insights provide systematic ways in which to address and ameliorate the combined forces of physical and cognitive stress on medical personnel constrained to use varying forms of PPE. These principles extend beyond this specific domain to all who are required to work in differential and isolated microclimates. APPLICATION: To minimize the possibility of critical and life-threatening error in intensive care facilities which necessitate PPE use, we need principled work-rest ratio and heat stress mitigation guidance. To promote health, we need to champion healthy work practices in our health workers. HF/E insights can help achieve this important goal.

Challenges to Human Drivers in Increasingly Automated Vehicles.

OBJECTIVE: We examine the relationships between contemporary progress in on-road vehicle automation and its coherence with an envisioned "autopia" (automobile utopia) whereby the vehicle operation task is removed from all direct human control. BACKGROUND: The progressive automation of on-road vehicles toward a completely driverless state is determined by the integration of technological advances into the private automobile market; improvements in transportation infrastructure and systems efficiencies; and the vision of future driving as a crash-free enterprise. While there are many challenges to address with respect to automated vehicles concerning the remaining driver role, a considerable amount of technology is already present in vehicles and is advancing rapidly. METHODS: A multidisciplinary team of experts met to discuss the most critical challenges in the changing role of the driver, and associated safety issues, during the transitional phase of vehicle automation where human drivers continue to have an important but truncated role in monitoring and supervising vehicle operations. RESULTS: The group endorsed that vehicle automation is an important application of information technology, not only because of its impact on transportation efficiency, but also because road transport is a life critical system in which failures result in deaths and injuries. Five critical challenges were identified: driver independence and mobility, driver acceptance and trust, failure management, third-party testing, and political support. CONCLUSION: Vehicle automation is not technical innovation alone, but is a social as much as a technological revolution consisting of both attendant costs and concomitant benefits.

Understanding individualistic response patterns when assessing expert operators on nuclear power plant control tasks.

We evaluated the performance of three highly practiced participants on three task types that comprised a simulated nuclear power plant control operation. Multiple subjective, physiological, and objective performance measures were collected on these three highly-practiced individuals. Results indicated ceiling effects in terms of performance accuracy, yet each individual adopted a unique response strategy across the respective sub-tasks. Their maximised accuracy was achieved at the expense of longer response times across differing sub-tasks. The measures which proved diagnostic and predictive of performance capacity were explored. The current conclusion presents us with an invidious problem in that performance and workload associations, insensitivities, and dissociations may be unique to each individual operator, and may well depend also upon the overall task in context. Such findings push our science away from seeking nomothetic assertions and toward individuated concerns. In consequence, the age of the idiographic may well be upon us. Practitioner summary: The importance and relevance of nuclear power control is self-evident. Concerns here have centred around the safety of the technology and its operators. Our work informs practitioners in this industry, and in Ergonomics in general, of the response of highly trained individuals in these safety-critical, operational domains. We show that even experts engage in personal and individual strategies, an observation critical to the assessment of this specific workplace, and potentially all others. Abbreviations: NPP: nuclear power plant; ROs: reactor operators; MCR: main control room; LOA: levels of automation; EOP: emergency operating procedure; OP: operating procedures; ISA: instantaneous self-assessment; DSSQ: Dundee stres state questionnaire.

On the Dynamics of Conspicuity.

OBJECTIVE: To examine the influences of dynamic conspicuity on object recognition and to evaluate the real-world implications of these processes. BACKGROUND: Conspicuity is the major influence on persons' abilities to recognize the presence of entities within their environment. Shortfalls in sensory and cognitive conspicuity are implicated in many, if not most, real-world systemic failures. METHOD: The present observations derive from an overview of relevant empirical research allied to a synthetic integration. From these foundations, I articulate a proposed taxonomy through which to parse the essential dimensions of conspicuity. RESULTS: The taxonomy features three axes related to (a) modality (e.g., visual vs. auditory, etc.), (b) processing directionality (e.g., top-down vs. bottom-up information flow), and finally (c) temporality (i.e., the differences between static vs. dynamic presentations). CONCLUSION: Existing conspicuity studies have primarily featured static, sensory comparisons. Exploration of the other quadrants of the proposed taxonomy can serve to frame future conspicuity research. This taxonomic description also provides the basis from which to understand failure etiology in a wide spectrum of human-machine systems. APPLICATION: Improvements in the understanding of conspicuity can help in all domains of HF/E and can serve to reduce failure in a wide variety of operational contexts.

Workload and Performance: Associations, Insensitivities, and Dissociations.

OBJECTIVE: The aim of this study was to distill and define those influences under which change in objective performance level and the linked cognitive workload reflections of subjective experience and physiological variation either associate, dissociate, or are insensitive, one to another. BACKGROUND: Human factors/ergonomics frequently employs users' self-reports of their own conscious experience, as well as their physiological reactivity, to augment the understanding of changing performance capacity. Under some circumstances, these latter workload responses are the only available assessment information to hand. How such perceptions and physiological responses match, fail to match, or are insensitive to the change in primary-task performance can prove critical to operational success. The reasons underlying these associations, dissociations, and insensitivities are central to the success of future effective human-machine interaction. METHOD: Using extant research on the relations between differing methods of workload assessment, factors influencing their association, dissociation, and insensitivity are identified. RESULTS: Dissociations and insensitivities occur more frequently than extant explanatory theories imply. Methodological and conceptual reasons for these patterns of incongruity are identified and evaluated. APPLICATION: We often seek convergence of results in order to provide coherent explanations as bases for future prediction and practical design implementation. Identifying and understanding the causes as to why different reflections of workload diverge can help practitioners toward operational success.

Diminishing Cognitive Capacities in an Ever Hotter World: Evidence From an Applicable Power-Law Description.

OBJECTIVE: Modeling and evaluating a series of power law descriptions for boundary conditions of undiminished cognitive capacities under thermal stress. BACKGROUND: Thermal stress degrades cognition, but precisely which components are affected, and to what degree, has yet to be fully determined. With increasing global temperatures, this need is becoming urgent. Power-law distributions have proven their utility in describing differing natural mechanisms, including certain orders of human performance, but never as a rationalization of stress-altered states of attention. METHOD: From a survey of extant empirical data, absolute thresholds for thermal tolerance for varying forms of cognition were identified. These thresholds were then modeled using a rational power-law description. The implications of the veracity of that description were then identified and analyzed. RESULTS: Cognitive performance thresholds under thermal stress are advanced as power-law relationships, t = f(T) = c[(T - Tref)/Tref]-α. Coherent scaling parameters for diverse cognitive functionalities are specified that are consistent with increases in deep (core) body temperature. Therefore, scale invariance provides a "universal constant," viz, 20% detriment in mental performance per 10% increase in T deviation, from a comfortable reference temperature Tref. CONCLUSION: We know the thermal range within which humans can survive is quite narrow. The presented power-law descriptions imply that if making correct decisions is critical for our future existence, then our functional thermal limits could be much more restricted than previously thought. APPLICATION: We provide our present findings, such that others can both assess and mitigate the effects of adverse thermal loads on cognition, in whatever human scenario they occur.

Sustained Attention to Science: A Tribute to the Life and Scholarship of Joel Warm.

OBJECTIVE: To provide an evaluative synthesis of the life and scientific contributions of the late Joel Warm. BACKGROUND: As the doyen of vigilance research, Joel Warm expanded our understanding and horizons concerning this critical response capacity. However, he also made widespread and profound contributions to many other areas of perception and applied psychology, as we elucidate here. METHOD: Using archival sources, personal histories, and analysis of extant literature documenting Warm's own productivity, we articulate his life in science. RESULTS: Our synthesis illustrates the continued, broad, influential, and expanding impact that one individual can exert on diverse fields of study. Whole bodies of understanding of human behavior have been illuminated by his exemplary career. APPLICATION: By understanding his path to success in applied experimental psychology, we anticipate that others will be motivated, inspired, and guided to replicate and even outstrip a lifetime of such seminal and influential contributions. The presence of individuals such as Warm serves as a primary motive in enhancing Humans Factors/Ergonomics Science.