Consumer satisfaction with antipsychotic medication-monitoring appointments: the role of consumer-prescriber communication patterns.
Int J Psychiatry Clin Pract
; 22(2): 89-94, 2018 Jun.
Article
em En
| MEDLINE
| ID: mdl-28920491
ABSTRACT
OBJECTIVE:
The study was designed to explore patterns of prescriber communication behaviors as they relate to consumer satisfaction among a serious mental illness sample.METHODS:
Recordings from 175 antipsychotic medication-monitoring appointments between veterans with psychiatric disorders and their prescribers were coded using the Roter Interaction Analysis System (RIAS) for communication behavioral patterns.RESULTS:
The frequency of prescriber communication behaviors (i.e., facilitation, rapport, procedural, psychosocial, biomedical, and total utterances) did not reliably predict consumer satisfaction. The ratio of prescriber to consumer utterances did predict consumer satisfaction.CONCLUSIONS:
Consistent with client-centered care theory, antipsychotic medication consumers were more satisfied with their encounters when their prescriber did not dominate the conversation. PRACTICE IMPLICATIONS Therefore, one potential recommendation from these findings could be for medication prescribers to spend more of their time listening to, rather than speaking with, their SMI consumers.Palavras-chave
Texto completo:
1
Base de dados:
MEDLINE
Assunto principal:
Prescrições de Medicamentos
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Relações Profissional-Paciente
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Antipsicóticos
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Satisfação do Paciente
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Comunicação
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Assistência Centrada no Paciente
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Comportamento do Consumidor
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Transtornos Mentais
Tipo de estudo:
Diagnostic_studies
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Guideline
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Prognostic_studies
Limite:
Adult
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Female
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Humans
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Male
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Middle aged
Idioma:
En
Ano de publicação:
2018
Tipo de documento:
Article