RESUMO
OBJECTIVE: To explore the emotions experienced by the nurses of a Home Hospitalization Unit as a result of their work role. METHOD: A qualitative exploratory study was carried out with a phenomenology approach to explore people's experiences and inner-life experiences. The participants were 9nurses working in the home hospitalization unit. An analysis of qualitative content was undertaken. Units of meaning were grouped into 13 codes that, in turn, were classified into 4 categories, emotional dimension, beneficial and distressing aspects, daily working life and personal life. RESULTS: Nursing professionals working in palliative care suffer continuous exposure to traumatic situations, although they also report feeling satisfactory emotions that compensate for moments of distress. Having resources such as training in self-care and emotional regulation, as well as social support seems to be key to providing quality care and avoiding the onset of compassion fatigue. CONCLUSIONS: Maintaining psychosocial well-being in the workplace is crucial for palliative care nurses to be able to undertake their work in the best possible way.
RESUMO
Upon the eruption of COVID-19, frontline health-care workers confronted substantial workload and stress along with braving additional difficulties when performing at work. The main aim of this research was to assess the mediating role of work engagement in the direct impact of emotional intelligence on health-care professionals' work performance. A cross-sectional study was conducted in several Spanish hospitals during the second half of 2020. A total of 1549 health-care workers (62.1% women; mean age 36.51 years) filled the Wong and Law Emotional Intelligence Scale, the Utrecht Work Engagement Scale and the Individual Work Performance Questionnaire. Our findings demonstrated that work engagement plays a mediating effect between emotional intelligence and work performance, even when accounting for sociodemographic variables. Indeed, among the three constructs of engagement, vigor dimension (a1b1 = 0.09; CI: 0.06; 0.12; p < 0.01) emerges over dedication (a2b2 = 0.083; CI = 0.05, 0.1; p < 0.01) and absorption (a3b3 = 0.047; CI = 0.02, 0.07; p < 0.01) as the most decisive one. Herewith, it is apparent that professionals with a higher self-perception of emotional intelligence report stronger levels of engagement, thereby leading to greater performance overall. The present work evinces the necessity for proactively developing the emotional competencies of the health-care workforce, especially in high-emotional demand contexts.
RESUMO
Resumen Objetivo: Conocer la relación de la inteligencia emocional (IE), satisfacción laboral y consumo de alcohol en el personal de enfermería que labora en un hospital de tercer nivel de atención. Materiales y métodos: Estudio descriptivo, transversal y correlacional. La muestra fue de 129 profesionales de enfermería que laboran en un hospital de tercer nivel, divididos en áreas críticas y no críticas. Los instrumentos utilizados fueron una Cédula de Datos Socio-demográficos, Trait Meta Mood Scale (TMMS-24), Cuestionario de Satisfacción Laboral S10/12 y AUDIT. Resultados: El 75% fueron mujeres, con estudios de licenciatura, más del 45% consumieron alcohol en la última semana. Se encontró que existe una relación positiva y significativa entre la inteligencia emocional y la satisfacción laboral (rs = .236, p < .001), también se encontró relación negativa y ssignificativa entre la satisfacción laboral y el consumo de alcohol (rs = -.195, p < .05). Conclusiones: Se muestran diferencias entre la IE, la satisfacción laboral y el consumo de alcohol en el personal de enfermería de acuerdo con el área en la que labora. Así mismo se observa la relación positiva entre la IE y la satisfacción llaboral, además de relación negativa entre satisfacción laboral y consumo de alcohol. Este estudio manifiesta la importancia de conocer a profundidad que factores impactan el cuidado que proporciona el personal de enfermería dentro de los servicios hospitalarios y cuáles son los métodos que utilizan para afrontarlos.
Abstract Objective: To know the relationship between emotional intelligence, job satisfaction and alcohol consumption in nursing staff working in a tertiary care hospital. Materials and methods: Descriptive, cross-sectional, and correlational study. The sample consisted of 129 nursing professionals who work in a third level hospital, divided into critical and non-critical areas. The instruments used were a Socio-demographic Data Sheet, Trait Meta Mood Scale (TMMS-24), Job Satisfaction Questionnaire S10/12 and AUDIT. Results: 75% were women, with undergraduate studies, more than 45% consumed in the last week. It was found that there is a positive and significant relationship between emotional intelligence and job satisfaction (rs = .236, p < .001), a negative and significant relationship was also found between job satisfaction and alcohol consumption (rs = -.195, p < .05). Conclusions: Differences are shown between EI, job satisfaction and alcohol consumption in nursing staff according to the area in which they work. Likewise, there is a positive relationship between EI and job satisfaction and a negative relationship between job satisfaction and alcohol consumption. This study demonstrates the importance of knowing in depth what factors impact the care provided by nursing staff within hospital services and what are the methods used to deal with them.