El rol del factor humano en el éxito de la práctica clínica odontológica / The role of the human factor in the success of dental clinical practice

Los fracasos y complicaciones en el campo de la cirugía bucal son analizados generalmente desde un punto de vista técnico o biológico. En términos generales, a partir del es- píritu fragmentario del conocimiento, se tiende a enfocar la atención odontológica en la parte técnica y teórica. Actual- mente se están produciendo cambios socioculturales que están generando modificaciones en los paradigmas de la atención odontológica, considerando también la comunicación con el paciente y la situación psicológica tanto del paciente como del equipo profesional. En este editorial se busca reflexionar so- bre estos temas analizando perspectivas más integradas para lograr un mayor equilibrio en la atención profesional (AU)

Failures and complications in the field of oral surgery are generally analyzed from a technical or biological point of view. In general terms, based on the fragmentary spirit of knowledge, dental care tends to be focused on the technical and theoretical knowledge. We are currently witnessing so- ciocultural changes that are producing modifications in the paradigms of dental care, also considering communication with the patient and the psychological situation of both the patient and the professional team. This editorial seeks to re- flect on these issues, considering the most integrated visions to achieve greater balance in professional care (AU)

A medicalização na prática de dentistas no SUS: um olhar qualitativo para os sentidos da prática / Dentistry medicalization at SUS: a qualitative practice-based perspective

Resumo Este artigo explora sentidos e significados do trabalho odontológico no SUS, no contexto da relação profissional-paciente. Pesquisa qualitativa com 20 cirurgiões-dentistas que atuavam em um município paulista de médio porte, abordada por meio de três grupos focais, com a pergunta disparadora "Qual é o sentido ou significado do seu trabalho, aqui na prefeitura, para você?". O material foi áudio-gravado, transcrito na íntegra e analisado pelo método de análise de conteúdo temática. Procedemos a realização de leitura flutuante, categorização e discussão dos achados junto aos pares de pesquisadores para validação final. Como resultados, aponta-se a construção das categorias 1) Estranheza às necessidades percebidas pelos pacientes e a consequente medicalização da vida, e 2) Poder e consumo como significados da prática. O trabalho do cirurgião dentista, nesse contexto, evidenciou as diferenças entre as necessidades percebidas pelo paciente e aquelas que o dentista considera. Além disso, revelou o poder que emana da assimetria entre paciente e profissional como dificultador da produção de autonomia do paciente. Tais significações parecem trazer sofrimento para esses profissionais no seu trabalho. Concluiu-se que há necessidade de reflexão sobre o trabalho em saúde como forma de se evitar sofrimento, e que a prática desses dentistas é carregada de sentidos e significados.

Abstract This study explores the senses and meanings attributed to dental work in the Brazilian National Health System (SUS) focusing on dentist-patient relations. A qualitative research was conducted with 20 dentists working in a medium-sized municipality in São Paulo, divided into three focus groups and asked the guiding question "What sense or meaning do you attribute to your work here in the city?" Data were audio-recorded, fully transcribed, and analyzed using thematic content analysis. Floating reading, categorization, and peer discussion of the findings were performed for the final validation, resulting in two categories: 1) Strangeness to patients' needs and the subsequent medicalization of life, and 2) Power and consumption as meanings of practice. In this context, the dental practices showed the differences between patients' needs and those considered relevant by dentists. It also showed the power imbalance between patients and professionals as a hindrance to patients' autonomy. Such meanings seem to cause suffering to these professionals. In conclusion, reflections on health work are paramount to avoid suffering and understand that the practice of these dentists bears many senses and meanings.

Affect and cognition as antecedents of patients' trust in the dentist: cross-sectional study

Aim: to evaluate the association of the patients' perception about dentist's affect and cognition on trust and, consequently, on intention to return and patient satisfaction with life. Methods: Analytical cross-sectional study conducted in patients' adults and elderly at of two dentistry clinics in the south of Brazil. Patients had to have a previous relationship with the dentist (at least one previous consult) and 18 years of age or older. The data were collected through self-administrated questionnaire using measures adapted from other research, using structural equation modeling. We test using a chi-square difference test (p-value<0,05). Results: The mean age of the 197 patients was 37.0 years (σ = 15.5). The affect perceived by the patient at the dentist had a positive effect (ß = .53) on the trust that the patient develops in relation to the dentist. The same is true for the effect of the rational or cognitive aspects perceived by the patient at the dentist (ß = .41). The trust positively influences the patient's intention to return to that dentist (ß = .82). In addition, the intention to return to the dentist positively influences the patient's satisfaction with life (ß = .49). Conclusions: Affective and cognitive aspects positively influenced the patient's trust in the dentist. The greater the patient's trust in the dentist, the greater the intention to return to that dentist. Furthermore, a good relationship with the dentist improve the patient's satisfaction with life

El conocimiento del Kichwa, segunda lengua oficial del Ecuador ¿compromete la comunicación médico/odontólogo-paciente? / Knowledge of the Kichwa, second official language of Ecuador, compromises the dentist/medical-patient communication?

Con el propósito de analizar el comportamiento de las relaciones entre médico/odontólogo y paciente, mediadas por la comunicación intercultural, se realizó un estudio que contó con la participación de 200 indígenas de la etnia Kichwa Salasaka y 33 profesionales sanitarios. Mediante la aplicación de encuestas fueron explorados elementos esenciales como los idiomas que ambos grupos dominan; asistencia a consulta de los indígenas; calidad de la atención; formación bilingüe del odontólogo y percepción de la comprensión por parte de ambos grupos. Entre los resultados obtenidos se encuentra la no comprensión de los pacientes de las orientaciones que reciben en la consulta, insuficiente conocimiento la lengua Kichwa por parte del equipo de salud y en consecuencia insuficiente transferencia de la información. Identificada la problemática comunicacional médico/odontólogo - paciente, se recomienda la implementación de políticas de salud sustentadas en el enfoque intercultural(AU)

With the purpose of analyzing the behavior of the medical/dentist-patient relations, mediated by the intercultural communication, a study was carried out that counted on the participation of 70 indigenous people of the ethnic Kichwa Salasaca and 33 doctors and dentist. Through the application of surveys, essential elements were explored such as the languages that both groups dominate; assistance to indigenous consultation; Quality of care; Bilingual training of the dentist and perception of the understanding on the part of both groups. Among the results obtained is the non-comprehension of the patients of the orientations they receive in the consultation, insufficient knowledge the Kichwa language by the health team and consequently insufficient transfer of the information. Identified the communicational problems medical/entist-patient, we recommend the implementation of health policies based on the intercultural approach(AU)

Sobre técnicas y estrategias para el manejo y guía de la conducta en odontología pediátrica: análisis de la literatura / Techniques and strategies for the management and guidance of behavior in pediatric dentistry: analysis of the literature

El objetivo de esta revisión narrativa es analizar críticamente las publicaciones sobre las diferentes estrategias y técnicas que la literatura odontológica mundial recomienda para la atención de los niños que rechazan el tratamiento (AU)

The purpose of this narrative review is to do a critically analysis of all the papers currently published on different strategies and techniques recommended by the world dental literature for the management of children who refuse dental treatment or non-compliant child patients (AU)

Translation, Cross-cultural Adaptation and Reliability Analysis of the Survey of Anxiety and Information for Dentists (SAID) among Brazilian Adolescents

ABSTRACT Objective: To translate, perform a cross-cultural adaptation and reliability analysis of the Survey of Anxiety and Information for Dentists (SAID) for use with Brazilian adolescents. Material and Methods: The SAID was translated into Brazilian Portuguese and back-translated to English. An expert committee compared both versions and examined their equivalence. Then, a face validation was performed with 10 adolescents. The SAID was applied in printed format with 25 questions. Participants answered and commented on the questions with a researcher to confirm the understanding and provide suggestions. The suggestions were implemented, and the expert committee approved the final version of the SAID in Brazilian Portuguese. The psychometric properties were tested with 60 adolescents aged 10 to 19 years. Participants answered the Brazilian version of the SAID before their first dental appointment and two weeks later to determine test-retest reliability. Reliability was analyzed by internal consistency analysis (Cronbach's alpha) and test-retest (ICC). Results: The instrument presented excellent reliability according to internal consistency (Cronbach's alpha = 0.77) and test-retest coefficients (ICC = 0.88; 95% CI: 0.81-0.93). The Kappa coefficients and the degree of agreement of the dichotomous questions indicated good reproducibility of the new version. Conclusion: The SAID translation, cross-cultural adaptation and reliability analysis were completed successfully. Thus, the Brazilian version of the SAID can be a useful survey tool for dental care of adolescent patients.

Evaluation of Satisfaction of Adolescents Treated by Dental Students

ABSTRACT Objective: To evaluate the satisfaction of adolescents undergoing dental treatment between 2016 and 2018 at the Dental School of the Federal University of Minas Gerais (FAO UFMG). Material and Methods: A descriptive cross-sectional study using the Oral Health Services Satisfaction Assessment Questionnaire (QASSaB). The structured questionnaire has eleven questions divided among the dimensions: dentist / patient relationship, relationship with other professionals, effectiveness, accessibility/availability, technical-scientific quality, cleanliness and physical environment, acceptability, effectiveness/resolution, each with five response options. Descriptive data analysis was performed using absolute and relative frequencies. Results: A total of 145 adolescents participated in this study, 60 males and 85 females; 74.85% of adolescents rated dental treatment received as excellent, 76.7% reported having no symptoms after treatment, 46.2% considered it easy/very easy to get treatment, 65.6% reported that waiting time was short/very short, 90% considered dental equipment modern/very modern, 98% regarded the cleanliness of the waiting room and bathrooms as being excellent, 83.4% reported that they always received an explanation about the treatment, and 51.57% were totally satisfied with the appearance of the treated teeth and their chewing capacity. Conclusion: It was possible to observe that the adolescents, users of FAO UFMG, were satisfied with the service in the studied dimensions: human relations, effectiveness, accessibility/availability, technical-scientific quality, physical environment/cleanliness, acceptability and resolvability/effectiveness.

Tratamiento de Ortodoncia en un paciente con síndrome de Down / The Orthodontics treatment in a patient with Down syndrome

RESUMEN El tratamiento de Ortodoncia en pacientes con síndrome de Down, ha sido un tema debatido durante muchos años por los especialistas debido a las deficiencias físicas, mentales y a la dificultad de estos en la cooperación con el tratamiento. El objetivo de este trabajo es mostrar resultados adecuados de tratamiento ortodóncico en una paciente femenina de 12 años de edad con síndrome de Down. La niña acudió a consulta acompañada de su mamá y de su abuela solicitando tratamiento por presentar los dientes virados. En el examen clínico se observó rotación marcada de 11 y 21 mayor de 900 que afecta su estética facial. Se explicó a la familia lo difícil que podía resultar el tratamiento a esta adolescente con necesidades especiales, a la que habría que aplicar una fuerza ortodóncica que genera marcada molestia y pudiera presentarse una escasa tolerancia al dolor. La familia aseguró su cooperación. Se decidió emprender la terapia para lo cual se diseñó un plan de tratamiento en dos etapas. En una primera etapa se empleó aparatología ortodóncica removible y en una segunda etapa aparatología fija. Al concluir el tratamiento se logró resolver de manera satisfactoria el motivo de consulta con buena cooperación por parte de la paciente y su familia. El éxito del tratamiento se debió a la satisfactoria cooperación de la paciente y al establecimiento de una relación favorable ortodoncista-paciente-familia (AU).

ABSTRACT The Orthodontics treatment in patients with Down syndrome has being a theme debated by specialist during many years, due to the physical and mental deficiencies of this kind of patients and their difficulty in cooperating with the treatment. The aim of this article is showing the adequate results of the orthodontic treatment in a female patient aged 12 years with Down syndrome. The girl assisted to consultation with her mother and grandmother asking treatment for having crooked teeth. At the physical examination it was observed a remarked rotation of 11 and 21 of more than 900, affecting her facial esthetics. Doctors explained to relatives that the treatment could result very difficult to this teenager with special requirements due to the application of an orthodontic force generating great discomfort in this girl, possibly having a scarce tolerance to pain. The relatives agreed to cooperate. They decided to start the therapy, and a two-stage plan was designed. In the first stage, removable orthodontic braces were used, and fixed ones were used in the second stage. At the end of the treatment the cause of the consultation was successfully solved with a good cooperation of the patient and her relatives. The success of the treatment was achieved due to the satisfactory cooperation of the patient and the establishment of a favorable relationship orthodontist-patient-family (AU).

Propuesta del modelo para control de infecciones en la consulta odontológica ante la pandemia de COVID-19 / Proposal for an infection control protocol in the dental consultation against the COVID-19 pandemic

Catalogada su labor como Servicios de Salud Indispensables, el profesional de la odontología se ha mantenido al pendiente de sus pacientes durante la pandemia de COVID-19, brindando atención de urgencia a quien lo solicita. A su regreso a la práctica típica, el odontólogo encontrará un entorno distinto o NUEVA NORMALIDAD, viéndose obligado a hacer modificaciones clínicas pertinentes y preparar a su equipo de trabajo para continuar brindando atención de calidad con un margen de seguridad amplificado, que de igual manera proteja a pacientes y al equipo de trabajo. Ante la falta de una vacuna que brinde protección y de tratamiento específico contra el SARS-CoV-2 (COVID-19), elevar el nivel de control de infecciones en el consultorio se vuelve ineludible y posiblemente irreversible en el quehacer odontológico cotidiano. En este artículo se propone un Protocolo de Control de Infecciones en la consulta odontológica que permita brindar seguridad en la atención bucal, considerando COVID-19, útil también para control infeccioso de otros patógenos virales o bacterianos (AU)

Considered dentistry as an Indispensable Health Services, during the COVID-19 pandemic the dental professional has been providing mostly emergency care. Upon return to typical dental practice, the dentist will find a different environment or NEW NORMALLY, being forced to make relevant clinical modifications and prepare his team to continue providing quality care with an amplified safety margin, which equally protects patients and dental team. In the absence of an available vaccine that provides protection or a specific treatment against SARSCoV- 2 (COVID-19), raising the level of infection control at the dental office will become unavoidable and possibly irreversible in the future quotidian dental work. This article proposes an Infection Control Protocol for the dental consultation that allows provide safety oral care, considering COVID-19, also useful for other viral or bacterial pathogens control (AU)

O uso de whatsapp® na relação dentista-paciente: uma revisão de literatura / The use of whatsapp® in the dentist-patient relationship: a literature review

Introdução: as relações dentista-paciente, atualmente, também estão sendo mediadas pelas Tecnologias de Comunicação e Informação, como, por exemplo, pelo WhatsApp®. Objetivo: verificar o uso do aplicativo WhatsApp® nas relações dentista-paciente com a finalidade de discutir as questões éticas e legais. Material e Métodos: revisão de literatura dos artigos científicos publicados nas bases PubMed, Bireme e Scielo, utilizando como descritores em inglês "WhatsApp®" and "Dentistry" e em português "WhatsApp®" and "Odontologia". Resultados: o uso do WhatsApp® nas relações dentista-paciente foi para teleconsulta/diagnóstico, segunda opinião, educação e prevenção em saúde bucal, adesão ao tratamento e monitoramento de pacientes. Conclusão: o WhatsApp® se for utilizado de forma correta e competente, em consonância com os preceitos éticos inscritos no Código de Ética Odontológica sobre o valor eminente do sigilo das informações e do exercício digno da profissão, pode potencializar os benefícios e otimizar as relações estabelecidas entre cirurgião-dentista e paciente

Introduction: dentist-patient relations are currently also being mediated by Communication and Information Technologies, such as WhatsApp®. Purpose: to verify the use of the WhatsApp® application in the dentist-patient relations to discuss the ethical and legal issues. Material and Methods: literature review of scientific articles published in PubMed, Bireme and Scielo databases. The descriptors used were "WhatsApp®" and "Dentistry". Results: the use of WhatsApp® in the dentist-patient relations were for teleconsultation/diagnosis, second opinion, oral health education and prevention, treatment adherence and patient monitoring. Conclusion: the WhatsApp®, if used correctly and competently, according the ethical precepts contained in the Brazilian Code of Dental Ethics about the value of information confidentiality and the proper exercise of the profession, can enhance the benefits and optimize the relationships established between dentist and patient

The feminization of dentistry and the perceptions of public service users about gender issues in oral health / A feminização da odontologia e as percepções dos usuários do serviço público sobre as questões de gênero em saúde bucal

Abstract It was investigated the perception of service users in relation to the professional practice of dentists, based on gender differences. The Primary Care Assessment Tool (PCATool) was applied to 900 users of the Public Service in Curitiba, PR, Brazil. Sixty clinics were selected using random sampling, divided between conventional Primary Health Care (PHC) Units and PHC with Family Health System Units. The attributes of PHC that compound the PCATool were analyzed. A question was added about user preference regarding the gender of the dental professional, thus generating four dyads derived from user gender/dentist gender (FF, FM, MM, MF). The attributes were linked to the dyads by applying the independent sample t test. Using logistic regression, the dyads were linked to 23 factors relating to scaled-up care in PHC. Many users showed a clear preference for being attended by female dentists. Users who prefer to be cared for by women tend to better evaluate PHC on issues related to "active listening", while those who prefer to be cared for by male dentists highlight the attributes of "care integration" and "community guidance". In other factors and attributes studied, there is no difference between the care given by men or women, regardless the unit.

Resumo Investigou-se a percepção dos usuários do serviço quanto à prática profissional dos dentistas, com base em diferenças de gênero. O Primary Care Assessment Tool (PCATool) foi aplicado a 900 usuários do Serviço Público de Curitiba, PR, Brasil. Sessenta clínicas odontológicas foram selecionadas usando amostragem aleatória, divididas entre unidades de Atenção Primária à Saúde (APS) convencional e unidades de APS com Estratégia Saúde da Família. Os atributos da APS no PCATool foram analisados. Uma questão foi adicionada acerca da preferência do usuário em relação ao gênero do dentista, gerando quatro díades derivadas da combinação do gênero do usuário/gênero do dentista (FF, FM, MM, MF). Os atributos foram ligados às díades pelo teste t para amostras independentes. Por regressão logística, as díades foram relacionadas a 23 fatores referentes aos cuidados ampliados na APS. Muitos usuários mostraram preferência por dentistas mulheres. Esses tendem a avaliar melhor os cuidados de saúde primários quanto à "escuta ativa e qualificada", enquanto aqueles que preferem ser atendidos por homens destacam os atributos de "integração do cuidado" e "orientação comunitária". Em outros fatores e atributos estudados, não há diferença entre o atendimento prestado por homens ou mulheres, independentemente da unidade.

Social Representations of Children in Relation to the Image of the Dentist

Objective: To identify the social representations of children in relation to the image of the dentist. Material and Methods: This is a descriptive cross-sectional study with quantitativequalitative approach. The sample consisted of 80 children of both sexes aged 7-10 years attended at a clinic-school of a university in eastern Minas Gerais, Brazil. For data collection, the Test of Free Words Association (TALP) was used, with the word "dentist" as its inducing theme. The four items included in the research instrument were: 1) evoke up to five words or expressions related to the dentist; 2) to order each of them numerically, with number one being the most important and number five being the least important; 3) to conceptualize the one elected as number one; and 4) to justify the reason for that choice. The EVOC software was used to carry out quantitative analyses and the Analysis of Content of Bardin for qualitative analyses. Results: The words that composed the central nucleus of social representations were "tooth", "pain", "brushing" and "treats". This grouping of ideas points to the following conceptual formulation: "The dentist is someone who 'brushes' and 'treats' teeth, but sometimes performs procedures that cause 'pain'. The categories abstracted from participants' discourse were "oral health", "personal characteristics of the dentist" and "child-dentist interaction". Conclusion: Children presented predominantly positive image regarding the dentist.

Los pacientes también son clientes / Patients are clients too

El propósito de este artículo es señalar que los pacientes también son clientes y que en realidad las decisiones las toman basadas en factores emocionales y no en los fríos y lógicos datos provenientes de los diagnósticos que hacen los Odontólogos. Cosas como el trato, servicio excepcional al paciente-cliente, conseguirán más la aceptación de tratamiento, que la pericia clínica (AU)

The purpose of this article is to point out that patients are clients also, and that in reality they take their decisions based on emotional factors and not on the cold and logical facts resulting from the diagnosis made by Dentists. Things such as exceptional service, patient-customer service will achieve more treatment acceptance than the clinical skills (AU)

Gênero e Odontologia: Um relato de experiência / Gender and Dentistry: a clinical case report

Objetivo: a literatura tem apontado para uma pequena sensibilização e capacitação dos profissionais de saúde ao acolher e atender a população LGBT. O presente estudo objetivou relatar um caso clínico de uma usuária trans e discutir aspectos importantes sobre o atendimento e o acolhimento de transexuais e travestis. Relato de caso: a usuária, nome social de "A", 25 anos de idade, sexo biológico masculino e gênero feminino foi encaminhada da Unidade Básica de Saúde com queixas estéticas e cálculo supra/subgengival. A usuária chegou ao atendimento já apresentando sinais claros de desconforto e reclusão. Ao observar tal estado foi indagado à usuária, no início da entrevista dialogada, se ela teria outro nome em que gostaria de ser identificada. Então, prontamente a paciente identificou seu nome social. A partir daquele momento, J.F.C.P., passou a ser "A" durante todo o atendimento, bem como seu direito lhe assegura. Em seguida, a usuária já demonstrou estar mais confortável e receptiva a conversa da entrevista dialogada, fortalecendo o vínculo com a estudante. Ainda durante a entrevista, a usuária demonstrou ter dúvidas em relação a alguns de seus direitos enquanto mulher trans, como por exemplo, o uso do nome social no cartão do SUS. Considerações Finais: o profissional de saúde tem como principal papel no acolhimento de transexuais e travestis a criação de um vínculo isento de preconceitos. Assim, é dever do profissional atualizar-se em relação a questões de gênero e sexualidade a fim de prevenir situações e propagações de preconceito, discriminação e violência.(AU)

Objective: The literature has indicated a low level of awareness and training of health professionals in welcoming and serving the LGBT population. The present study aimed to report a clinical case of a trans user and discuss important aspects about the care and reception of transsexuals and transvestites. Case report: The user, with a social name of "A", 25 years old, male biological sex and female gender, was referred from the Basic Health Unit with aesthetic complaints and supra/subgingival calculus. The user arrived at the service already presenting clear signs of discomfort and seclusion. Considering such a state, the user was asked at the beginning of the dialog interview whether she had another name in which she would like to be identified. Then, the patient promptly identified her social name. From that moment, J.F.C.P. became "A" throughout the service, as assured by her rights. After this, the user was already more comfortable and receptive to the conversation in the interview, strengthening the bond with the student. During the interview, the user also expressed doubts about some of her rights as a trans woman, such as the use of the social name on her public health system card. Final considerations: The main role of health professionals in the reception of transsexuals and transvestites is to create a bond free of prejudices. Thus, professionals have a duty to be updated on issues of gender and sexuality to prevent situations and propagations of prejudice, discrimination, and violence.(AU)

Problemas éticos na saúde bucal no contexto da Atenção Primária à Saúde / Oral health ethical problems in the context of Primary Health Care

Resumo Diante da ausência de estudos voltados às questões éticas vivenciadas por profissionais de Saúde Bucal no contexto da Atenção Primária à Saúde (APS) e como primeira etapa de adaptação com validação do Inventário de Problemas Éticos na Atenção Primária à Saúde (IPE-APS) para a saúde bucal, objetiva-se, com esta pesquisa, desvelar os problemas éticos que ocorrem nas relações de trabalho e na produção do cuidado em saúde bucal. Foram realizadas entrevistas com profissionais que atuam no modelo da Estratégia Saúde da Família, no tradicional ou arranjos singulares da APS. Os dados coletados foram qualitativamente analisados à luz da Bioética Clínica Amplificada e de outros referenciais da Bioética Social brasileira. Os resultados evidenciaram 32 problemas ético-políticos em diferentes âmbitos: acesso e acolhimento, gestão, relações com usuários, intra e interequipes, entre os diferentes níveis da rede e relacionados a processos macroestruturais, ficando pouco nítidos os limites de transformação de problemas cotidianos em problemas éticos. Tais problemas, majoritariamente de caráter técnico, administrativo ou estrutural, envolvendo questões materiais, financeiras e organizacionais, possuem uma dimensão ética e, também, política, além da deontológica, pois influenciam os modos de viver, trabalhar e produzir cuidado.

Abstract In view of the absence of studies focusing on ethical issues experienced by oral health professionals in the context of Primary Health Care (APS) and as the first stage of adaptation with validation of the Inventory of Ethical Problems in Primary Health Care (IPE-APS) for the oral health, this research aimed to disclose ethical problems that occur in work relationships and in oral care production. Interviews were conducted with dentistry professionals within the Family Health Strategy model, in traditional APS or unique arrangements. Data was collected and qualitatively analyzed in light of an amplified clinical Bioethics and other theoretical frameworks of the Brazilian Social Bioethics. The results revealed 32 ethical-political problems in different spheres: access and reception, management, relationships with users, intra- and inter-teams relationships, relations among different network levels, and in macro-structural processes, leaving little limits for transforming everyday problems into ethical ones. These problems, most of which are of technical, administrative or structural nature, involving material, financial and organizational issues, have an ethical and a political dimension, as they influence the ways of living, working and producing care.

Adaptação infantil ao tratamento odontológico: relato de caso / Child adaptation to dental treatment: a case report

Na odontopediatria, o ambiente odontológico gera medo e ansiedade, demonstrados de diversas formas pela criança, de modo que há necessidade de promover sua adaptação para que entenda o processo e se sinta parte dele. É importante, ainda, que se identifiquem situações em que o desconforto estético possa gerar constrangimento na convivência diária das crianças. Objetivo: relatar um caso clínico de resolução de comprometimento estético causado por defeito de desenvolvimento do esmalte (DDE) e utilização de técnicas de adaptação de comportamento. Relato de caso: uma paciente do sexo feminino, 3 anos de idade, nascida prematura, apresentava DDE no incisivo central superior esquerdo, que, ao sorrir, cobria com as mãos. O perfil da criança foi avaliado e, a partir das suas características, foram escolhidas as técnicas de dizer-mostrar-fazer, controle de voz, reforço positivo, distração e repetição, usando-as de forma associada para melhores resultados, considerando a necessidade da repetição das visitas ao consultório. Após cinco consultas, foi possível realizar a restauração com resina fotopolimerizável, restabelecendo a estética e o conforto para a criança. Considerações finais: para o atendimento odontológico de crianças, é de fundamental importância conhecer técnicas de manejo infantil e usá-las de acordo com as necessidades individuais, com a finalidade de tornar as crianças participativas no processo, diminuindo a ansiedade, o medo e as reações que podem dificultar ou impedir o atendimento. (AU)

In pediatric dentistry, the clinical environment generates fear and anxiety, which children show in a number of ways, causing the need to promote their adaptation so they understand the process and feel part of it. It is also important to identify situations in which the aesthetic discomfort may lead to embarrassment in the daily lives of the children. Objective: to report a clinical case of resolution of aesthetic impairment caused by the developmental defect of enamel (DDE) and the use of behavioral adaptation techniques. Case report: female patient, three years old, born premature, presented DDE in the upper left central incisor and, when smiling, covered it with her hands. The profile of the child was evaluated and, based on her characteristics, the techniques of tell-show-do, voice control, positive reinforcement, distraction, and repetition were chosen and used in association for better results, considering the need for repeat visits to the dental office. After five consultations, it was possible to perform the restoration with light-curing resin, restoring the aesthetics and comfort of the child. Final considerations: for the dental care of children, it is essential to know child management techniques and use them according to the individual needs, with the purpose of promoting the participation of the children in the process, decreasing their anxiety, fear, and reactions that may hinder or prevent the treatment. (AU)

A importância da participação do paciente para a manutenção da saúde periodontal ­ revisão de literatura / The importance of patient participation in periodontal health maintenance - literature review

As doenças gengivais e periodontais mais comuns e prevalentes são a gengivite e as periodontites, ambas têm como fator etiológico o biofilme dental periodontopatogênico, que é composto principalmente por bactérias. Alguns fatores de risco podem favorecer o aparecimento ou o agravo dessas doenças, podendo estar associado ao acúmulo/agregação do biofilme (fatores locais) ou a exacerbação do processo imuno-inflamatório (fatores sistêmicos), sendo de extrema importância a identificação dos mesmos para o devido controle destas. O objetivo desse trabalho foi analisar, por meio de uma revisão da literatura, a importância da participação do paciente no sucesso do tratamento periodontal, considerando as obrigações entre as partes, referendadas nos estudos revisados, no Código de Ética Odontológica e no Código de Defesa do Consumidor. Os trabalhos, legislação e normativa revisados mostraram que o sucesso da terapia periodontal depende de uma adequada informação e conscientização do paciente por parte do profissional assistente, além da sua aceitação, compreensão e colaboração em relação ao tratamento que será executado, seguido por uma rigorosa terapia periodontal de suporte mediante à(s) sua(s) necessidade(s). A prática odontológica, portanto, deve ser alerta em tratamentos de Periodontia, por sua complexidade de contexto de informação, pelo compromisso paritário, sendo o cuidado ético e o conhecimento odontolegal fundamentais para uma prática clínica de baixo risco.

The most common and prevalent gingival and periodontal diseases are gingivitis and periodontitis, both of which have as their etiological factor the periodontal pathogenic dental biofilm, which is composed mainly of bacteria. Some risk factors may favor the appearance or aggravation of these diseases, and may be associated with accumulation / aggregation of the biofilm (local factors) or exacerbation of the immune-inflammatory process (systemic factors), being extremely important the identification of the same for the due to their control. The objective of this study was to analyze, through a review of the literature, the importance of patient participation in the success of periodontal treatment, considering the obligations between the parties, endorsed in the reviewed studies, the Code of Ethical Dentistry and the Code of Defense of the Consumer. The studies, legislation and regulations revised showed that the success of periodontal therapy depends on adequate information and awareness of the patient on the part of the assistant, as well as their acceptance, understanding and collaboration in relation to the treatment to be performed, followed by a rigorous therapy periodontal period of support through your need (s). Dental practice, therefore, should be alert in periodontal treatments, due to its complexity of information context, equal commitment, ethical care and odontolegal knowledge are fundamental to a low risk clinical practice.