Building the IT Operation and Maintenance Service System Based on ITIL / 医学信息学杂志

ABSTRACT

Taking Sichuan Provincial People's Hospital as an example,the paper analyzes its information technology operation and maintenance situation and existing problems,introduces the operation and maintenance system and application effect based on the Information Technology Infrastructure Library (ITIL) from the aspects like standardization of operation regulations,building of operation and maintenance process and perfection of operation and maintenance records to provide reference for the management of information technology operation and maintenance in large hospitals.