Path to improving medical service of outpatient department of oncology hospital from the perspective of holistic health / 现代医院

ABSTRACT

In 2023,the National Health Commission and the National Administration of Traditional Chinese Medicine jointly issued the"Plan for Improving Medical Experience and Enhancing Patient Satisfaction(2023-2025)".The document puts forward a series of key tasks to guide medical institutions to embrace a"patient-centered"approach,aiming at enhancing the comfort,intelligence,and digitization of medical services.To comprehensively enhance patients'medical experience and satis-faction,an outpatient department of oncology hospital in Tianjin has explored and implemented various strategies from a holistic health perspective,including the establishment of an outpatient service system,innovation in chronic disease diagnosis and treat-ment models,improvement of humanistic aspects,environmental enhancements,and development of a smart outpatient system.These efforts have further advanced the implementation of a scientific,continuous,efficient,high-quality,and comfortable medi-cal service model in outpatient settings,promoting the standardization,regulation,and quality of outpatient services.