Reliability and validity of the outpatient satisfaction questionnaire in enterprise-run hospitals / 现代医院

ABSTRACT

Objective To develop and assess the reliability and validity of an outpatient satisfaction questionnaire tailor-ed for enterprise-run hospitals.Methods The initial questionnaire was formulated using interviewing and literature review,fol-lowed by a satisfaction survey administered to 380 outpatients at an enterprise-run hospital in Guangxi.Item analysis,exploratory factor analysis,and confirmatory factor analysis were conducted to finalize the evaluation questionnaire and evaluate its reliability and validity.Results The final questionnaire comprised 18 items with the item reliability of 0.438-0.856,composite reliabili-ty of 0.846-0.956,and convergence validity of 0.668-0.782.The correlation coefficients among the common factors were less than the square root of the convergent validity values.Conclusion The outpatient satisfaction evaluation questionnaire developed is characterized by robust reliability and validity.