ABSTRACT
OBJECTIVE:
To provide reference for the
standardization of
online pharmacies pharmacist service.
METHODS:
Lit-erature
research method,online entity investigation
method and the
method of mysterious customer were adopted to investigate 10 well-known
online pharmacies,then described the
analysis of current
online pharmacies pharmacist service in
China.
RESULTS:
There were 5
online pharmacies showing
pharmacist service,but only 1
pharmacy could provide
pharmacist registration certificate;on average each
online pharmacy was allocated with 1.9 licensed
pharmacists;only 2
online pharmacies provided 24 hours of phar-macist service;8
online pharmacies provided more than 2 consulting
method;messagebox would pop actively when clicking the“Buy”button in 6
online pharmacies;the correct rate of
pharmacist’s guidance was less than 60%,only 20%
pharmacists could provide right explanation.
CONCLUSIONS:
The reasons of the lack of
online pharmacies pharmacist service include online pharma-cies imperfect
laws and
regulations and
supervision,lack of licensed
pharmacists quantity and quality is not high enough,
online pharmacies,
pharmacists consulting system is not mature.
Online pharmacies can improve relevant
laws and
regulations,strengthen the
government supervision,reasonable and effective use of licensed
pharmacists resources,perfect the
pharmacist online consult-ing service
water system and improve the licensed
pharmacists to improve
pharmacists service function status.