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1.
Malaysian Applied Biology Journal ; 50(2):71-79, 2021.
Artigo em Inglês | CAB Abstracts | ID: covidwho-2207180

RESUMO

Post COVID-19 pandemic, tourists remain eager to sample local food when visiting new destinations. However, being in a strange island environment and eating unfamiliar food, may enhance the feeling of uncertainty, thus increase Western tourists' perceived risk particularly with unfamiliar food and culture. International tourists may perceive unfamiliar foods as strange or even dangerous, which could affect the overall tourism experience. Western tourists' risk perception towards local island food in Malaysia remains unexplored despite the popularity of island destinations. The present study aims to explore Western tourists' perceived risk factors regarding local island food and their impact on willingness-to-try. Adopting a qualitative stance, semi-structured interviews were conducted between July and August 2020 involving nine Western tourists (two male, seven female) at various food outlets in Perhentian and Redang Island. The data were analyzed using thematic analysis and aided with Atlas.ti software. Results indicated the presence of perceived health risk, environmental and safety risk. Hedonism and the emotional connection remain a key attraction to the island-style dining experience.

2.
9th Research in Engineering Education Symposium and 32nd Australasian Association for Engineering Education Conference: Engineering Education Research Capability Development, REES AAEE 2021 ; 1:224-232, 2021.
Artigo em Inglês | Scopus | ID: covidwho-2207001

RESUMO

CONTEXT COVID-19 has shocked the globe since December 2019, with unprecedented international and domestic travel restrictions and self-isolation policies enacted by governments around the world. With lockdown policies in place in hopes of preventing further spread of this disease, there has been a widespread transition into learning and working from home - causing a paradigm shift in traditional working and learning cultures. PURPOSE OR GOAL This study aims to investigate the effects of transitioning into remote learning and working on the quality of work produced, specifically by electrical and electronic engineers in Australia. The objective is to identify factors relating to an individual's ability to produce self-defined quality work and identify any emerging themes due to the change in learning and working environments. APPROACH OR METHODOLOGY/METHODS A total of six participants, consisting of five students and one senior engineer, was recruited and interviewed. Each brought their own unique perspective on the matter via semi-structured interviews where they were asked questions regarding their learning/working experience before and during remote learning/working. Defining quality working through the epistemology of practice, cooperative work and self-efficacy, and connectivity, the researchers investigated how the ability to produce quality work has been affected due to the change in learning/working environment. OUTCOMES The representative data indicated that feedback, open collaboration, and team rapport were the three key contributing factors to quality work during this transition to learning/working remotely. Feedback and collaboration contributed positively to quality work and a strong team rapport further augmented the individual's ability to produce quality work. CONCLUSIONS/RECOMMENDATIONS/SUMMARY This study provides an initial impression on the topic and invites further study to establish a deeper understanding behind the contributing factors towards quality work. Further studies into different engineering disciplines or a larger sample size to establish a larger data set is recommended to extract richer conclusions. Copyright © Tan, Marinelli, Male & Hassan, 2021.

3.
Journal of Hospitality and Tourism Issues ; 4(2):69-83, 2022.
Artigo em Inglês | CAB Abstracts | ID: covidwho-2206947

RESUMO

Various academic studies have been conducted on customer and employee satisfaction in the service industries. This research focuses on the hotel sector, exploring (1) job satisfaction (intrinsic, extrinsic, and general) in departments whose employees most frequently come into contact with hotel customers (reception, housekeeping, bar and restaurant, kitchen, and entertainment);and (2) customer satisfaction for these departments. The aim of this research is to examine customer and job satisfaction in the aforementioned departments in greater depth. The research was carried out at the beginning of the 2021 summer season, during the COVID-19 pandemic. A sample of 1,488 individuals was analyzed to find out if employee job satisfaction can predict customer satisfaction. Customer satisfaction was minimally explained by the three dimensions of employee satisfaction (intrinsic, extrinsic, and general), although not in all departments. Extrinsic employee satisfaction achieved higher results than intrinsic employee satisfaction in the reception, kitchen, and bar and restaurant departments. The results show a clear difference between departments that are managed directly by the hotel and those that are outsourced (housekeeping and entertainment), which did not show a predictive relationship between employee and customer satisfaction.

4.
Journal of Tourism, Leisure and Hospitality ; 4(2):109-117, 2022.
Artigo em Inglês | CAB Abstracts | ID: covidwho-2206920

RESUMO

Covid-19 outbreak, which emerged in December 2019, deeply affected the economies. During the Covid-19 outbreak, there was a significant decline in restaurant revenues, foreign currency inflows and employment. Moreover, the outbreak has caused radical changes in lifestyles and consumer behaviors. Therefore, this study aimed to evaluate the user comments on the TripAdvisor website regarding Safe Tourism Certified restaurants in Turkey during the Covid-19 outbreak. The universe considered in this study comprised users who ate at Safe Tourism Certified restaurants in Turkey and commented on the Tripadvisor website. The content analysis method, which is used in qualitative research methodologies, was applied. In this context, a total of 922 reviews for 98 Safe Tourism Certified restaurants on the Tripadvisor website over the period of 11 March 2020- 20 April 2022 were examined with the help of Nvivo 12 program. It was revealed that 80.6% of the customer comments were positive. The most emphasized factors in the comments were taste, price, attitude and behavior of the employee, view, food and beverage quality, cleanliness, punctuality, employee care and Covid-19 security measures. These findings can assist in understanding the nature of consumer perceptions during pandemic.

5.
Journal of Tourism, Leisure and Hospitality ; 4(2):158-164, 2022.
Artigo em Inglês | CAB Abstracts | ID: covidwho-2206919

RESUMO

The tourism sector plays a significant role in Africa's economic development. However, African countries are weak contenders in global tourism, hence, it is important to develop mechanisms to elevate the continent tourism performance. The World Economic Forum identifies health and hygiene as one of the 14 pillars necessary to enhance tourism competitiveness. Through the use of literature review approach, this study investigates the tourism related health and hygiene practices utilised by Mauritius and Egypt that contributed to their success story in tourism competitiveness. The findings highlight practices inclusive of;development of health and hygiene policies, regulations and guidelines, enforcement of policy implementations, government funding health related initiatives, and COVID-19 regulations as supportive structures of the two countries' tourism competitiveness. This study further provides short- and medium-term recommendations that could be adopted to improve the health and hygiene environment to support tourism activities.

6.
Journal of Liberty and International Affairs ; 7(1):39-50, 2021.
Artigo em Inglês | ProQuest Central | ID: covidwho-2206623

RESUMO

In this paper, we analyze the current travel restrictions due to the COVID-19 pandemic imposed by the countries from South-East Europe and briefly compare them with those imposed by the Central European countries. By using official data collection of displacement tracking matrices and analyzing the porosity of the borders in this part of Europe, we research the impact of COVID-19 on human mobility and the related economic and social aspects. Discussions are presented regarding this impact on the travelers, the seasonal workers from some of the selected countries, and the immigrants from the Middle-East. A formal analysis is performed relating the current travel restrictions and the travel ban during the iron curtain.

7.
Tourism ; 70(4):730-739, 2022.
Artigo em Inglês | CAB Abstracts | ID: covidwho-2206463

RESUMO

This research paper explores the conceptual structure of the literature published on "customer satisfaction" and identifies novel research gaps. For the purpose of the study, we create the co-occurrence networks and conduct thematic analysis as well as factorial analysis of the content of the papers published on customer satisfaction in the last two decades (2000-2020) in tourism and hospitality journals. We use 'R' software to conduct the analysis based on the data retrieved from the web of science database. Findings from the network analysis and thematic analysis are discussed to identify novel research gaps to further advance the ever-evolving field of research on "customer satisfaction". Our purpose with this paper is to bring to light the research gaps using a systematic, quantitative and objective technique of drawing the conceptual structure. Findings reveal that research on customer satisfaction in emerging contexts and restaurant research prominently deserve further attention, including work that compares customer expectation and satisfaction pre-and-post COVID in a context such as restaurants, destination tourism, and sharing economy, to name a few.

8.
Tourism ; 70(4):707-721, 2022.
Artigo em Inglês | CAB Abstracts | ID: covidwho-2206462

RESUMO

This study performed an exhaustive analysis of the context that has given rise to the related phenomena of tourism-phobia and touristification in the city of Barcelona. The Quintuple Helix innovation model developed by Carayannis, Barth, and Campbell is used as a model of open innovation to present a new perspective through which to counter the challenges of today's society. The Quintuple Helix supports the formation of a win-win situation between ecology, knowledge, and innovation, thereby creating synergies between economy, society, and democracy. The research also draws on the strategic city plan of Barcelona, articles in the specialized press, and reports presenting the opinions of a diverse range of professionals. The statistical data from official bodies and the answers to a questionnaire are validated through the World Tourism Organisation (UNWTO) model. The research analysis is a process of innovation that has not yet begun, thereby highlighting exciting questions about the potential role of the different actors involved. Our results support the idea that tourism-phobia in Barcelona remains uncontrolled and that a lack of understanding exists between the different actors. This leads to a fragile innovation process that is incapable of solving the social challenges posed by the tourism monoculture. The study offers a precise diagnosis of the actors' lack of control and cohesion and suggests that policymakers rethink how to manage the city together with tourism rather than focusing solely on tourist activities. Finally, we find that the current context of the Covid-19 pandemic perpetuates a model of unsustainable tourism-philia that will eventually feed back into tourism-phobia.

9.
Tourism ; 70(4):694-706, 2022.
Artigo em Inglês | CAB Abstracts | ID: covidwho-2206461

RESUMO

The purpose of this study is to explore how tourism and hospitality firms managed marketing communications (marcom) since the COVID-19 outbreak and to propose a conceptual framework on marcom challenges that the pandemic crisis has brought to the industry. In-depth interviews were conducted with tourism and hospitality managers in Croatia, a destination that registered remarkable tourism results in 2021. The proposed conceptual framework reflects the adaptation process and major changes in B2C (business-to-consumer) and B2B (business-to-business) communication since the COVID-19 outbreak on one hand and resulting strategic opportunities for marcom managers on the other, discussed in terms of practical implications. To the best of the authors' knowledge, this is the first study that presents an integrative overview of major challenges in marketing communications in tourism and hospitality since the COVID-19 outbreak by examining managers' viewpoints through in-depth interviews. The study not only proposes a conceptual framework for understanding changes and opportunities that emerged in a situation of a systematic health emergency but also provides meaningful guidelines and implications for the global tourism and hospitality industry, as managers from many countries have been facing similar difficulties and challenges during the pandemic.

10.
Communicable Diseases Intelligence ; 46(12):19, 2022.
Artigo em Inglês | MEDLINE | ID: covidwho-2206060
11.
Journal of Multidisciplinary Academic Tourism ; 7(2):45-56, 2022.
Artigo em Inglês | CAB Abstracts | ID: covidwho-2205816

RESUMO

The main purpose of this study is to determine the mediating role of perceived risk in the impact of tourist behavior on liminoid behavior in the Covid-19 pandemic process and the risk perceived at the level of acting liminoid behaviors. The main research question of the study is to what extent liminoid behaviors are perceived as risky by healthcare professionals in the context of tourist behavior despite the precautions. Participants consist of healthcare professionals working in the health sector in Turkey in 2020. A total of 135 questionnaires were obtained using random sampling with the participation of healthcare professionals working in different hospitals in Turkey. Factor analysis and Partial Least Squares structural modeling (PLS) were applied in the analysis of the collected data. According to the analysis results, perceived risk has a mediating effect between the covid tourist behavior and liminoid behavior in various contexts. As one of the prominent findings, it was concluded that the time risk perceived by the participants mediated the relationship between tourist behavior affected by the pandemic and liminoid behavior. Also the relationship between tourist behavior and the subscales of the risk factor will enable the determination of tourism strategies to be developed for tourist behavior.

12.
GeoJournal of Tourism and Geosites ; 44(4):1435-1441, 2022.
Artigo em Inglês | CAB Abstracts | ID: covidwho-2205735

RESUMO

Community-based tourism (CBT) have been challenged in the Coronavirus 2019 era. This qualitative research aims to explain the CBT management during the Coronavirus 2019 pandemic in five communities of five provinces along the Andaman coast of Thailand. The data were collected via online in-depth interviews and online focus group discussions, from totally 10 key informants of CBT entrepreneurs (two from each province/community). The data were analyzed by using content analysis. The results revealed that the CBT management during the Coronavirus 2019 pandemic was based on the communities' cultural and natural resources. The tourism operation was focused on building confidence and safety for tourists.

13.
Advances in Hospitality and Tourism Research ; 10(4):625-645, 2022.
Artigo em Inglês | CAB Abstracts | ID: covidwho-2205691

RESUMO

This paper presents the results of a multidisciplinary research project carried on during the Covid-19 Pandemic and supported by TUBITAK (The Scientific and Technological Research Council of Turkey). The results are gathered from six months of field and office work, as the project was limited with this period. The archaeological site of Letoon in Mugla/Turkey has been chosen as the test area, specifically the triple temples of Leto, Apollo, and Artemis. Photogrammetric reconstruction of the current situation, as well as archaeologically accurate 3D models, have been created and converted into interactive immersive VR content to measure consumer behaviour and experience. These two different types of 3D content are integrated into the VR environment both separately and as a single content with switching from one to the other. After the creation process, the content was experienced by the visitors with different demographic characteristics and a survey was conducted to measure this experience.

14.
Advances in Hospitality and Tourism Research ; 10(4):580-604, 2022.
Artigo em Inglês | CAB Abstracts | ID: covidwho-2205690

RESUMO

Information symmetry is a critical antecedent to tourists' consumptive decision-making and conative behaviour, especially in times of crisis and uncertainty. The present study is novel in its interrogation of whether COVID-19 induced perceived risk has an intervening effect in the destination media profile - travel intentions nexus of tourists. The quantitative study adopted a cross-sectional approach. Data was generated via an online survey of a purposive-convenient sample. The respondent-driven snowball sampling approach resulted in a final international sample of 323 potential tourists. Exploratory and confirmatory factor analyses, linear regressions, and simple and parallel mediation analyses were employed. As it emerged from the study, a destination's media profile, directly and indirectly, influences the conative behaviour of tourists. At the same time, destination media profile has an apparent direct effect on perceived risk-oriented information symmetry. A partial diminishing intervening effect of COVID-19 induced risk is also established in the indirect relationship between destination media profile and tourists' post-crisis travel intentions.

15.
Journal of Tourismology ; 8(2):351-366, 2022.
Artigo em Inglês | CAB Abstracts | ID: covidwho-2205538

RESUMO

The COVID-19 pandemic has revolutionized the global economic map and the economic patterns which were anticipated to be a catalyst for the economic and developmental advancement of contemporary societies. It has consolidated the vigorous role of numerous economic connotations and systems that are considered outdated. The sharing economy is on the topmost of those economic systems as a substantial economic and social transformation. It is considered one of the historically fastest-growing trade tendencies. The study's primary objective was to estimate the magnitude of national income generated by tourism-related sharing activities and the magnitude of sharing-based national investments. A qualitative technique was used as the research methodology in this study. A sample of 510 Egyptian tourism-sharing service providers and tourists who received tourism services in Egypt under one of the sharing economy systems participated in a mixed electronic questionnaire. The significant findings revealed that the national tourism income accomplished in 2021 through tourism sharing economy is predestined to be 1% (EGP10 billion) of Egypt's national income, and is anticipated to increase to EGP 177 billion by 2035.

16.
Pasos ; 21(1):115-128, 2023.
Artigo em Português | ProQuest Central | ID: covidwho-2205401

RESUMO

O artigo tem como objetivo analisar os fatores que afetam a intenção de viagem do consumidor de turismo durante a pandemia do Covid-19 para o ano de 2021 e 2022. A pesquisa é quantitativa, com escopo conceitual construído a partir da pesquisa bibliográfica. O instrumento de coleta de dados foi um questionário, elaborado com base na Teoria do Comportamento Planejado. A coleta ocorreu por meio do Google Forms, durante o mês de janeiro de 2021. O tipo de amostragem foi não probabilística, com 174 questionários válidos. As técnicas de análise foram: Análise Fatorial Exploratória (AFE) e Modelagem de Equações Estruturais (MEE). O modelo estrutural resultante do cruzamento dos dados, apresentou-se adequado à explicação e ajuste da amostra, visto que foi obtido um R2 de 0,75. As hipóteses levantadas foram confirmadas, conferindo intenções positivas de viagem para o ano de 2021 e 2022, e sinalizando comportamentos resistentes dos consumidores de turismo.Alternate : The article aims to analyse the factors that affect the travel intention of the tourism consumer during the Covid-19 pandemic for the year 2021 and 2022. The research is quantitative, with a conceptual scope built from research of the literature. The data collection instrument was a questionnaire based on the Theory of Planned Behavior. The survey was organised using Google Forms in January 2021. The type of sampling was non-probabilistic, with 174 valid questionnaires. The analysis techniques were: Exploratory Factor Analysis (AFE) and Structural Equation Modeling (SEM). The structural model resulting from the cross-referencing of the data was shown to be adequate for the explanation and adjustment of the sample, since an R2 of 0.75 was obtained. The hypotheses raised were confirmed, giving positive travel intentions for the year 2021 and 2022, and signalling resistant behavior in tourists.Alternate : El artículo tiene como objetivo analizar los factores que inciden en la intención de viaje del consumidor turístico durante la pandemia del Covid-19 para el año 2021 y 2022. La investigación es cuantitativa, con un alcance conceptual construido a partir de la investigación bibliográfica. El instrumento de recolección de datos fue un cuestionario, elaborado siguiendo la Teoría del Comportamiento Planificado. La recolección se realizó a través de Google Forms, durante enero de 2021, con muestreo no probabilístico y 174 cuestionarios válidos. Las técnicas de análisis fueron: Análisis Factorial Exploratorio (AFE) y Modelado de Ecuaciones Estructurales (SEM). El modelo estructural resultante del cruce de datos se mostró adecuado para la explicación y ajuste de la muestra, ya que se obtuvo un R2 de 0,75. Las hipótesis planteadas se confirmaron, dando intenciones de viaje positivas para el año 2021 y 2022, y señalando comportamientos resistentes de los consumidores de turismo.

17.
Pasos ; 21(1):83-97, 2023.
Artigo em Espanhol | ProQuest Central | ID: covidwho-2205400

RESUMO

Diversas investigaciones han abordado el papel jugado por las Rutas del Vino de España para dinamizar la competitividad de un territorio, incrementar la producción vinícola, mejorar la calidad de vida de los ciudadanos y respetar el medioambiente. Sin embargo, hasta donde sabemos, el impacto de la COVI-19 sobre dichas rutas enológicas no ha sido abordado en la literatura académica. Para superar este gap de investigación, el trabajo pretende analizar el impacto del patógeno sobre la oferta y la demanda de las actividades turísticas a través de, por un lado, el análisis de la evolución de las instituciones adheridas a las rutas del vino españolas y, por otro lado, el estudio del impacto económico de las 32 rutas que conforman dicho producto turístico.Alternate : Several studies have addressed the role played by the Spanish Wine Routes in boosting the competitiveness of a territory, increasing wine production, improving the quality of life of citizens and respecting the environment. However, to our knowledge, the impact of COVID-19 on these wine routes has not been addressed in the academic literature. In order to overcome this research gap, this paper aims to analyse the impact of the pathogen on the supply and demand of tourist activities by analysing the evolution of the institution members of the Spanish wine routes and the economic impact of the 32 routes that make up this tourist product.

18.
Pasos ; 21(1):37-51, 2023.
Artigo em Espanhol | ProQuest Central | ID: covidwho-2205399

RESUMO

El presente estudio tuvo como objetivo analizar la participación comunitaria en la co-gestión del Geoparque Global de la Unesco de El Hierro (Islas Canarias, España) posterior a la primera revalidación en 2018 (aprobada con recomendaciones sobre este aspecto) y anterior a la siguiente de 2022. Realizado en plena crisis (Covid-19), planteaba si el proceso regenerativo posterior para la isla necesitaba abarcar la co-gestión participativa central al nombramiento de la UNESCO para garantizar la resiliencia, y si la comunidad de hecho percibía esa necesidad y el deseo de tomar control de su destino, sobre todo en el aspecto geoturístico. El contexto de las restricciones pandémicas hizo que se optara por encuestas on-line y entrevistas telefónicas (posteriormente transcritas y firmadas) con la comunidad. Los resultados preliminares muestran claramente que la población considera que El Geoparque Global es importante para ellos y manifiestan el deseo de mayor participación en su destino.Alternate : The present study was designed to analyse community participation in the co-management of the UNESCO Global Geopark of El Hierro (The Canary Islands, Spain) after its first revalidation process in 2018 (where this aspect figured as central, pending attention) and previous to the 2022 revalidation. The study was carried out at the height of the crisis caused by the Covid-19 pandemic and was planned to detect whether in the later process of regeneration, the island should finally tackle the co-management principle central to the socio-geological model of the UNESCO GLOBAL Geopark for resilience, and if the community itself perceived the need to take control of their own destiny and destination, above all in its aspect of geotourism. The preliminary results show clearly that the Global Geopark is considered to be important by the community and that there is also a strong desire for greater participation and implication than at present.

19.
E Jurnal Matematika ; 11(3):146-151, 2022.
Artigo em Indonesio | CAB Abstracts | ID: covidwho-2205296

RESUMO

Tourism is one of Indonesia's assets to promote economic growth. This sector became one of the largest contributors to national foreign exchange. The number of foreign tourist visits is an indicator of the contribution of tourism which has experiencing the upward trend in annually until the Covid19 happened. In this study, forecasting the number of foreign tourists is needed as a plan to improve the quality of tourism during the pandemic. We used Fuzzy Time Series (FTS) Cheng method. The actual data processed comes from the Central Statistics Agency from April 2020 through December 2021. Based on forecasting results, the performance of the forecasting model is in the very good category with Mean Absolute Percentage Error (MAPE) value is 5.06%. It means that our predictions are on average 5.06% away from the actual values they were aiming for. In other side, we have forecasting accuracy value is 94.94% which means that the forecast values were close to the actual.

20.
Traektoria Nauki ; 8(10):3026-3037, 2022.
Artigo em Inglês | CAB Abstracts | ID: covidwho-2205072

RESUMO

West Nusa Tenggara Province, especially the island of Lombok, has many tourist destinations, namely nature tourism, cultural tourism, and tourist attractions (sports tourism). Still, the tourism sector in NTB is one of the sectors most affected by the COVID-19 pandemic era. This study aimed to determine tourist risk perception, destination image and tourist experience on revisit intention after the Covid-19 pandemic. This study uses a quantitative approach with an explanatory research design. This research was conducted in Kuta Tourism Destinations, Central Lombok Regency, Lombok Island, West Nusa Tenggara Province, Indonesia. The research population is all people who have visited the Mandalika KEK tourist attraction on the island of Lombok after the Covid-19 pandemic in March 2020. The sampling technique is non-random sampling, so the number of research samples is 85 people. Data collection techniques used are questionnaires and documentation. Data analysis was carried out using the Partial Least Square approach. The results showed that (1) Tourist Risk Perception has a negative and significant effect on Destination Image;(2) Destination Image has a positive and significant impact on Tourist Experience;(3) Tourist Experience has a positive and significant effect on Revisit Intention;(4) Tourist Risk Perception has a negative and significant effect on Kuta Lombok Tourist Destinations after the Covid-19 pandemic;and (5) Destination Image has a positive and significant impact on the Revisit Intention of Tourists of Kuta Lombok Tourism Destinations after the Covid-19 pandemic.

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