Exploring an HR Practitioner’s Perspective on Human Capital Development and Its Evolvement in the COVID-19 Context

ABSTRACT

Kotak Mahindra Life Insurance Company Limited ((in short, Kotak Life) is one of India?s fastest-growing insurance companies in India. It is well regarded as a reputed, admired and sustainable company that believes in and practices the value of being ?people-friendly?. Hence, the company invests significant time, effort and money in developing its employees. In this interview, we explore an HR practitioner?s perspective on human capital development and its evolvement in the COVID-19 context in India. Specifically, we interviewed the Senior Vice President Human Resources and Head Organisation Capability and Development and, DE&I of Kotak Life to understand the human capital development process at Kotak Life Insurance. Given that this interview was conducted during the second wave of the COVID-19 pandemic in India, we also explored how the human capital development process was impacted by the COVID-19 pandemic and, thus, appropriately modified through the medium of digitalisation.