Towards the development of internet tracker mobile application based on User’s preferences

ABSTRACT

The COVID-19 pandemic has driven educational institutions worldwide to shift their mode of delivery online where internet connectivity plays a crucial role in the continuity of learning and sustainability of the student outcomes. With the Philippines having one of the slowest internet speeds in the world, it is not unusual for students and teachers to encounter problems concerning connectivity. The aim of this study is to produce a mobile application that would monitor internet connectivity and consumption. The target respondents of this study are students from different universities in the National Capital Region. Explanatory Case Study Design is used to determine how and why internet connectivity is slow, while Exploratory Case Study Design is used to answer who and what aspects and factors affect the internet connectivity. Input-Process-Output (IPO) Model is used to determine the questions to be asked to the respondents, on how the data would be analyzed, and the probable solution that would be proposed to answer the main problem of the study. The proponents had identified the different user requirements by incorporating Quality Function Deployment (QFD) in order to generate specific features that must be included on the mobile application to satisfy the user’s needs and expectations. © IEOM Society International.