Case Study: The Implications of Knowledge Management Tools on the Process of Overcoming COVID-19

ABSTRACT

The main aim of this paper is to identify the most important issues and problems that we faced in the UAE in the case of coronavirus pandemic and try to come up with solutions that will enhance the overall response of organizations and individuals to this crisis. Moreover, we want to investigate the importance of knowledge management in spreading information regarding COVID-19 and how knowledge management has been used to manage this pandemic as it continues to manifest itself in several areas and different capacities. In addition, this paper will highlight the significance of effective management of knowledge and information with regards to COVID-19, and the extent to which the knowledge that has been shared widely through different platforms can help in resolving the pandemic. These findings will also enable identification of the efficacy of knowledge management and its achievements in dealing with previous pandemics in a manner that gauges the progressive stages of how it was implemented. The quantitative and qualitative data that was gathered through a survey helped us to identify the problems and uncover hidden issues faced by individuals and organizations. The recommended solution we thought the best in terms of cost and efficiency is deploying crisis management in a professional way using knowledge management tools in organizations in public society. We explained the full process of the solution in this paper and the plan of execution and implementation. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.