Assistência Farmacêutica no Programa Saúde da Família: encontros e desencontros do processo de organização / /Pharmaceutical Assistance in the Family Healthcare Program: points of affinity and discord in the organization process
The scope of this study was to discuss the organization of the pharmaceutical assistance service in the familyhealthcare program. Qualitative research from a critical/analytical perspective was conducted in familyhealthcare units in a municipality of the state of Bahia, Brazil. Data was collected on the basis of systematic observation, semi-structured interviews and documentsanalysis from a dialectic standpoint. The organization of Pharmaceutical Assistance consisted of selection, planning, acquisition, storage and dispensing activities. The process was studied in the implementation phase, which was occurring in a centralized and uncoordinated fashion, without the proposed team work. An excess of activity was observed among the healthcare workers and there was an absence of a continued educationpolicy for the workers. For the transformation of this situation and to ensure the organization of pharmaceutical assistance with quality and in an integrated manner, a reworking of the manner of thinking and action of the players concerned (managers, healthworkers and users), who participate directly in the organization, is necessary. Furthermore, mechanical, bureaucratic and impersonal work practices need to be abandoned.(AU)