Emotional labour as a vehicle of organisational change in maternity care: The case of Russian doulas' institutional work.

Sociological scholars of healthcare professions are becoming increasingly aware of the organisational dimension of professionalism, including how professionals as institutional actors are exposed to and influence organisational transformation. By tracing the ground-level professional efforts of Russian doulas-a caring profession that has been plunged into a reforming health system-in this article I explore how meaning-making activities and professionals' emotional labour build into and advance institutional changes in post-socialist maternity care. Drawing on qualitative research materials, I define three ways through which doulas' institutional efforts engage with emotions in clinical settings: (1) redefining emotional labour as a compound of maternity care; (2) grounding emotional labour in the context of reforming institutions; (3) using emotional labour to bridge discrepancies within organisational arrangements in healthcare. My research findings provide new insights into how marketisation influences professional care, as well as about caring professionalism in post-socialist maternity care. Attention to doulas' professional efforts allows for the affective transformation and inequality in the context of healthcare reforms to be analytically grasped. In particular, I trace how doulas' institutional agency embodied in emotional labour constructs the neo-liberal patient's identity.

Instant messengers and health professionals' agency in Russian clinical settings.

This research examines how Russian healthcare professionals use instant messengers (in particular, the group chat function on instant messengers) for work-related tasks. Based on qualitative interviews with Russian doctors and nurses conducted in spring 2020, the article explores how the informal implementation of instant messenger's group chat function facilitated and shaped health professionals' agency in two key areas of professional control: work regulation and medical knowledge. In the first case, front-line healthcare professionals used instant messengers to make horizontal connections, share relevant regulatory information, and smooth over organizational discrepancies. Hospital management, on the other hand, employed this technology as an additional tool for imposing top-down control on employees. The adoption of instant messengers for medical knowledge dissemination is more consistently linked with professional logic. By utilizing this technology, healthcare personnel not only shared clinical recommendations, publications, and clinical experience, but also fostered solidarity within the country's medical community and forged connections with international medical professionals. These findings support the social science assumption concerning the contextualized character of both professionalism and digital innovations in healthcare. In state-dominated Russian healthcare, instant messengers not only assist structurally disempowered professionals in dealing with pragmatic challenges, but also create more space for their ground-level discretion in the face of intense administrative pressure. Moreover, since the messaging technology helps Russian health workers in navigating and agentially connecting different knowledge and regulatory landscapes, it also fosters a new - trans-local and more reflexive - form of professionalism in post-socialist medicine.

Medical professionals' agency and pharmaceuticalization: Physician-industry relations in Russia.

In the contemporary world pharmaceuticals have become a go-to answer to a growing number of questions. This process of pharmaceuticalization gives rise to a concern with the increasing influence of the pharmaceutical industry on physicians' decision-making. Critics suggest that companies' for-profit-interests might compromise the integrity of medical practice. This article employs qualitative research methodology to explore how Russian physicians deal with the industry's efforts to expand and shape the use of pharmaceuticals. By bridging perspectives of social studies of science and sociology of professions, we offer a contextualized account of physicians' daily practices and interpretations related to pharmaceuticalization. The findings question conventional assumptions of physician-industry relations and allow to delineate a new form of medical professionalism that emerges in the context of pharmaceuticalization and cannot be reduced to either "resisting" industry marketing activities or "giving in" to them and thus corrupting biomedical expertise. Instead, the ways in which physicians navigate abundant sources of knowledge and use industry resources to overcome constraints of their organizational environment attest to mundane forms of agency exercised by physicians in their relations with industry.

Patient-centered care in Russian maternity hospitals: Introducing a new approach through professionals' agency.

The article relies on qualitative research methods to investigate how by the means of institutional work healthcare professionals introduce patient-centered care in Russian maternity hospitals. Post-socialist healthcare is commonly viewed in academic literature as a highly centralized and state-controlled domain, where autonomy and agency of both patients and practitioners are significantly restricted. Our research contributes empirically to scholarly debate by questioning this assumption and by providing shreds of evidence of healthcare professionals' ground-level initiatives. On the conceptual level, we add to the discussion about the dynamic interrelation between institutional change, clients' demands, and the transformation of professionals' position. We argue that neoliberal reforms in Russian healthcare have created institutional uncertainty which is strategically used by professionals to expand the scope of their workplace autonomy and to develop patient-centeredness as an institutional innovation. However, our research shows that the resulting model of patient-centeredness contributes to empowering healthcare practitioners, rather than to increasing patients' participation in decision-making.