Patients' expectations of osteopathic care: a qualitative study.
Health Expect
; 18(5): 1114-26, 2015 Oct.
Article
en En
| MEDLINE
| ID: mdl-23718749
ABSTRACT
BACKGROUND:
Research has shown that patients' expectations of health care and health-care practitioners are complex and may have a significant impact on outcomes of care. Little is known about the expectations of osteopathic patients.OBJECTIVES:
To explore osteopathic patients' expectations of private sector care.DESIGN:
Focus groups and individual interviews with purposively selected patients; this was the qualitative phase of a mixed methods study, the final phase being a patient survey. SETTING ANDPARTICIPANTS:
A total of 34 adult patients currently attending for treatment at private osteopathic practices across the United Kingdom. INTERVENTION Focus group discussions and individual interviews around expectations before, during and after osteopathic care. OUTCOMEMEASURES:
Thematic analysis of text data to identify topics raised by patients and to group these into broad themes.RESULTS:
Many components of expectation were identified. A preliminary conceptual framework describing the way the therapeutic encounter is approached in osteopathy comprised five themes individual agency, professional expertise, customer experience, therapeutic process and interpersonal relationship. DISCUSSION ANDCONCLUSION:
The components of expectation identified in this phase of the study provided potential question topics for the survey questionnaire in the subsequent phase of the investigation. The model developed in this study may add a new perspective to existing evidence on expectations. Further research is recommended to test the findings both within private practice and the National Health Service.Palabras clave
Texto completo:
1
Banco de datos:
MEDLINE
Asunto principal:
Relaciones Médico-Paciente
/
Medicina Osteopática
/
Satisfacción del Paciente
Tipo de estudio:
Prognostic_studies
/
Qualitative_research
Límite:
Female
/
Humans
/
Male
País/Región como asunto:
Europa
Idioma:
En
Año:
2015
Tipo del documento:
Article