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2.
Rev Port Cardiol ; 30(11): 829-35, 2011 Nov.
Artículo en Inglés | MEDLINE | ID: mdl-22030325

RESUMEN

The prevalence, complexity, clinical importance, heterogeneity and unpredictability of inherited cardiovascular diseases make the development of inherited cardiovascular disease centers an inevitability, with the ultimate goal of reducing the morbidity and mortality associated with these conditions. An inherited cardiovascular disease center may be seen as a subunit of a cardiology department, with health professionals specializing in these types of disorders, organized to provide excellence in all related areas, including diagnosis, treatment, followup, prevention, risk stratification and prognosis. Among its objectives are the development of action protocols and the creation of databases that enable patients to be included in national and international research networks. To achieve these objectives these centers should include functional units of clinical and basic sciences, research, training and education, acting in harmony in a holistic approach to patients and their families. As most experience on inherited cardiovascular diseases is based on hypertrophic cardiomyopathy and on "hypertrophic cardiomyopathy centers", these centers represent an excellent opportunity to learn how to set up inherited cardiovascular disease centers. European centers will differ from country to country, reflecting the heterogeneity of national health systems, but will share a common core, presented in this document. Though we are aware that this ambitious project is not at all easy and may be difficult to implement in its entirety--in fact we consider it a major step--our position is that all the efforts to achieve it are worthwhile, considering that the main goal will always be the well-being of those affected by these particular disorders.


Asunto(s)
Instituciones Cardiológicas/organización & administración , Cardiomiopatía Hipertrófica , Enfermedades Cardiovasculares , Instituciones Cardiológicas/normas , Enfermedades Cardiovasculares/genética , Europa (Continente) , Guías como Asunto , Humanos
3.
Hawaii Med J ; 69(5 Suppl 2): 7-10, 2010 May.
Artículo en Inglés | MEDLINE | ID: mdl-20544602

RESUMEN

PURPOSE: Queen's Heart, the cardiac service line at the Queen's Medical Center (QMC), Honolulu, Hawaii, recognizes the importance of closing the health disparity gap that affects the Native Hawaiian population. The purpose of this study was to examine the process and outcomes of health care among Native Hawaiians with heart disease, and to evaluate the impact of a multidisciplinary, culturally sensitive effort to improve quality of care. An inpatient program was created by assembling a team of practitioners who have an affinity for Native Hawaiian culture to address the health care of the Native Hawaiian people. METHODS: All Native Hawaiian patients who were admitted to The Queen's Medical Center from January 2007 to December 2008 became participants of the program. Baseline outcomes data for cardiac core measures, length of stay, 30 day readmission rates, and adverse events were reviewed by the team before the study was initiated. Educational materials were developed to provide culturally specific disease management information to patients and family members. The patient educators and discharge counselors provided patients with the education and tools they needed to engage in self care management. Heart failure disease management ensured that all Native Hawaiian patients receive appropriate quality care, individualized heart failure education, and a definitive plan for out patient follow up. The Integrative Care Program provided a holistic perspective of healing. RESULTS: All quality indicators for Native Hawaiian patients with cardiac disease have improved. Patient satisfaction rates have remained at the 99th percentile. There has been a marked improvement in adverse events following percutaneous coronary interventions (PCI) for Native Hawaiian patients. Readmissions that occurred in less than 30 days for patients admitted with myocardial infarctions and heart failure have improved and are now essentially the same as all other patient populations. CONCLUSIONS: Culturally sensitive and patient centered care, delivered by the team of specialists from Queen's Heart, has allowed patients to incorporate cultural preferences into their care and recovery. Readmission rates have decreased, mortality rates have improved, and patient and family satisfaction is enhanced.


Asunto(s)
Disparidades en Atención de Salud , Cardiopatías/etnología , Evaluación de Procesos y Resultados en Atención de Salud , Grupo de Atención al Paciente/organización & administración , Educación del Paciente como Asunto/métodos , Mejoramiento de la Calidad/organización & administración , Instituciones Cardiológicas , Cultura , Manejo de la Enfermedad , Femenino , Hawaii , Cardiopatías/terapia , Humanos , Tiempo de Internación , Masculino , Salud de las Minorías , Nativos de Hawái y Otras Islas del Pacífico , Aceptación de la Atención de Salud , Readmisión del Paciente/estadística & datos numéricos , Autocuidado
4.
Congenit Heart Dis ; 5(3): 198-205, 2010.
Artículo en Inglés | MEDLINE | ID: mdl-20576038

RESUMEN

The care of adult patients with congenital heart defects in the United States is spotty at best, and needs to improve greatly if the needs of these patients are to be met. The care of American children with congenital heart defects is generally excellent. Pediatric cardiac services are well established and well supported. The care of adults with congenital heart disease (CHD) is well established in only a few American centers. While there are an increasing number of clinics, they are generally poorly resourced with relatively few patients. If located in adult cardiology programs, they are usually minor players. If located in pediatric cardiac programs, they are usually minor players as well. Training programs for adult CHD (ACHD) caregivers are few, informal, and poorly funded. To improve the situation, we need perhaps 25 well-resourced and well-established regional ACHD centers in the United States. We need to stop the loss to care of CHD patients at risk of poor outcomes. We need to educate patients and families about the need for lifelong and skilled surveillance and care. We need to effect an orderly transfer from pediatric to adult care. We need to strengthen the human resource infrastructure of ACHD care through the training and hiring of healthcare professionals of a quality equivalent to those working in the pediatric care environment. We need to demonstrate that adult care is high quality care. We need more high-quality ACHD research. The ACHD community needs to establish its credibility with pediatric cardiac providers, adult cardiology groups, with governments, with professional organizations, and with research funding agencies. Accordingly, there is a need for strong political action on behalf of American ACHD patients. This must be led by patients and families. These efforts should be supported by pediatric cardiologists and children's hospitals, as well as by national professional organizations, governments, and health insurance companies. The goal of this political action should be to see that ACHD patients can receive high-quality lifelong surveillance, that we lose fewer patients to care, and that the staff and other services needed are available nationwide.


Asunto(s)
Instituciones Cardiológicas/organización & administración , Servicios de Salud Comunitaria/organización & administración , Continuidad de la Atención al Paciente/organización & administración , Prestación Integrada de Atención de Salud/organización & administración , Accesibilidad a los Servicios de Salud/organización & administración , Cardiopatías Congénitas/terapia , Planificación de Atención al Paciente/organización & administración , Calidad de la Atención de Salud/organización & administración , Adulto , Canadá , Instituciones Cardiológicas/legislación & jurisprudencia , Servicios de Salud Comunitaria/legislación & jurisprudencia , Continuidad de la Atención al Paciente/legislación & jurisprudencia , Prestación Integrada de Atención de Salud/legislación & jurisprudencia , Reforma de la Atención de Salud , Accesibilidad a los Servicios de Salud/legislación & jurisprudencia , Cardiopatías Congénitas/diagnóstico , Planificación Hospitalaria/organización & administración , Humanos , Objetivos Organizacionales , Planificación de Atención al Paciente/legislación & jurisprudencia , Grupo de Atención al Paciente/organización & administración , Desarrollo de Programa , Calidad de la Atención de Salud/legislación & jurisprudencia , Resultado del Tratamiento , Estados Unidos
5.
Congenit Heart Dis ; 5(3): 206-7, 2010.
Artículo en Inglés | MEDLINE | ID: mdl-20576039
6.
J Holist Nurs ; 27(4): 276-81, 2009 Dec.
Artículo en Inglés | MEDLINE | ID: mdl-20009019

RESUMEN

Integrative alternative therapies, also known as holistic therapies, have many applications in hospitals and health centers. These may include relaxation therapies, meditation, massage, reflexology, and Reiki or healing touch. Patients today are looking for these services, and institutions continue to explore ways to provide them without affecting their bottom line. The Integrative Cardiac Wellness Program is such a service, and its growth and longevity comes out of the personal investment of the staff to the program and to their patients. The literature review on the permanence of caring practice shows that caring about your work with patients, not just the job, is critical in longevity (Graber & Mitcham, 2004). The holistic nurses' and staff 's commitment to their professional growth within their specialty and their personal spiritual practice as experts in the field forms the backbone of the Integrative Wellness Program's success. It has been in existence for 7 years, providing integrative healing therapies to more than 7,000 patients, making it one of the most experienced. The program now serves cardiac surgery patients, and patients who have been diagnosed with cancer.


Asunto(s)
Enfermedades Cardiovasculares/enfermería , Salud Holística , Enfermería Holística/organización & administración , Medicina Integrativa/organización & administración , Rol de la Enfermera , Instituciones Cardiológicas/organización & administración , Rehabilitación Cardiaca , Humanos , Terapias Mente-Cuerpo/enfermería , Modelos de Enfermería , Planificación de Atención al Paciente/organización & administración , Evaluación de Programas y Proyectos de Salud , Terapia por Relajación/enfermería , Tacto Terapéutico/enfermería , Estados Unidos
7.
Cardiol Young ; 17 Suppl 2: 87-96, 2007 Sep.
Artículo en Inglés | MEDLINE | ID: mdl-18039402

RESUMEN

Patients with congenital cardiac disease require lifelong medical care. Current challenges that face practitioners who care for adults with congenital heart disease include identifying the best location for procedures, which could be a children's hospital, an adult hospital, or a tertiary care facility; providing appropriate antenatal management of pregnant women with congenitally malformed hearts, and continuing this care in the peripartum period; and securing the infrastructure and expertise of the non-cardiac subspecialties, such as nephrology, hepatology, pulmonary medicine, and haematology. The objectives of this review are to outline the common problems that confront this population of patients and the medical community, to identify challenges encountered in establishing a programme for care of adults with congenitally malformed hearts, and to review the spectrum of disease and operations that have been identified in a high volume tertiary care centre for adult patients with congenital cardiac disease. Three chosen examples of the fundamental problems facing the practitioner and patient in the United States of America in 2007 are the neglected patient with congenital cardiac disease, weak infrastructure for adults with congenital cardiac disease, and family planning and management of pregnancy for patients with congenital cardiac disease. Patients with adult congenital cardiac disease often do not receive appropriate surveillance. Three fundamental reasons for this problem are, first, that most adults with congenitally malformed hearts have been lost to follow-up by specialists, and are either receiving community care or no care at all. Second, patients and their families have not been educated about their malformed hearts, what to expect, and how to protect their interests most effectively. Third, adult physicians have not been educated about the complexity of the adult with a congenitally malformed heart. This combination can be fatal for adults with complications related to their congenitally malformed heart, or its prior treatment. Two solutions would improve surveillance and care for the next generation of patients coming out of the care of paediatric cardiologists. The first would be to educate patients and their families during childhood and adolescence. They would learn the names of the diagnoses and treatments, the problems they need to anticipate and avoid, the importance of expert surveillance, career and family planning information, and appropriate self-management. The second solution would be to encourage an orderly transfer of patients from paediatric to adult practice, usually at about 18 years of age, and at the time of graduation from high school. Clinics for adults with congenital cardiac disease depend upon multidisciplinary collaboration with specialties in areas such as congenital cardiac imaging, diagnostic and interventional catheterization, congenital cardiac surgery and anaesthesia, heart failure, transplantation, electrophysiology, reproductive and high risk pregnancy services, genetics, pulmonary hypertension, hepatology, nephrology, haematology, and others. None of these services are easily available "off the rack", although with time, experience, and determination, these services can develop very well. Facilities with experienced personnel to provide competent care for adults with congenital cardiac disease are becoming increasingly available. Parents and patients should learn that these facilities exist, and be directed to one by their paediatric caregivers when the time comes for transition to adult care. With the steady increase in the number of adults with congenital heart disease, an ever increasing number of women with such disease are becoming pregnant. Services are not widely available to assess competently and plan a pregnancy for those with more complex disease. It is essential to have a close interplay between the obstetrician, the adult congenital cardiologist, the fetal medicine perinatologist, and neonatologist. In both a community based programme and a tertiary care centre, the nuances and complexities of congenital cardiac anatomy, coupled with the high probability of previous operation during childhood, makes the trained congenital cardiothoracic surgeon best suited to deal with the surgical needs of this growing population. It is clear that the majority of adults with congenital heart disease are not "cured", but require lifelong comprehensive care from specialists who have expertise in this complex arena. There is a growing cadre of healthcare professionals dedicated to improving the care of these patients. More information has become available about their care, and will be improved upon in the next decade. With the support of the general paediatric and paediatric cardiologic communities, and of the Adult Congenital Heart Association, and with the persistence of the providers of care for adults with congenital cardiac disease currently staffing clinics, the care of these patients should become more secure in the next decade as we mature our capabilities.


Asunto(s)
Instituciones Cardiológicas/organización & administración , Servicio de Cardiología en Hospital/organización & administración , Necesidades y Demandas de Servicios de Salud/tendencias , Cardiopatías Congénitas/terapia , Programas Nacionales de Salud/organización & administración , Adulto , Humanos , Guías de Práctica Clínica como Asunto , Sistema de Registros , Estados Unidos
8.
Jt Comm J Qual Patient Saf ; 33(12 Suppl): 48-65, 2007 Dec.
Artículo en Inglés | MEDLINE | ID: mdl-18277639

RESUMEN

BACKGROUND: Partnerships contributed to the success of three diverse health care quality improvement (QI) projects. The Partnerships for Quality (PFQ) Dissemination Planning Tool was used to identify the most appropriate partners to disseminate the QI interventions for three projects, that is, partners most likely to reach and influence the target user(s)-(1) the Catholic Healthcare Partners Heart Failure Partnership, a multisite demonstration of the efficacy of a collaborative approach in the management of heart failure, (2) the Center for Value Purchasing, a collaborative study of the effects of quality incentives on the delivery of chronic disease care, and (3) the New York State Information Dissemination project, a collaborative partnership that targeted dissemination of evidence-based practices in the long term care setting. RESULTS: The RE-AIM model, a construct to aid planning, implementation, and evaluation of health behavior interventions, was used as a framework to examine the impact of partnerships on the three collaborative projects. DISCUSSION: When carefully selected and nurtured, partnerships can substantially facilitate the dissemination and impact of quality improvement projects. The PFQ Dissemination Planning Tool was helpful in identifying and developing strategies for working with partners who could facilitate dissemination of promising practices. The RE-AIM model was a useful framework for examining the impact of the partnerships on the QI projects.


Asunto(s)
Conducta Cooperativa , Medicina Basada en la Evidencia , Investigación sobre Servicios de Salud/organización & administración , Difusión de la Información , Relaciones Interinstitucionales , Garantía de la Calidad de Atención de Salud , Instituciones Cardiológicas/normas , Colorado , Difusión de Innovaciones , Insuficiencia Cardíaca/prevención & control , Insuficiencia Cardíaca/terapia , Administración Hospitalaria/educación , Humanos , Minnesota , New York , Casas de Salud/normas , Estudios de Casos Organizacionales , Innovación Organizacional , Reembolso de Incentivo , Estados Unidos , United States Agency for Healthcare Research and Quality
9.
Am Heart J ; 151(1): 32-8, 2006 Jan.
Artículo en Inglés | MEDLINE | ID: mdl-16368288

RESUMEN

BACKGROUND: There is a concern that patients with acute coronary syndrome (ACS) admitted to primary care hospitals (without on-site cardiac procedures) may be at risk for worse outcomes compared with patients admitted to tertiary care hospitals. In addition to mortality, one way to assess patient outcomes is via health status and rehospitalization rates. We compared the health status and rehospitalization of patients with ACS admitted to primary versus tertiary care Veterans Affairs hospitals. METHODS: This was a cohort study of 2132 patients with ACS admitted to 21 Veterans Affairs hospitals (12 primary care and 9 tertiary care) from 1998 to 1999. Primary outcomes were 7-month health status as measured by the Seattle Angina Questionnaire and rehospitalization. Hierarchical multivariable regression was used to evaluate the association between admission to a primary (vs tertiary) care hospital and these outcomes. Discharge medications and 7-month cardiac procedure rates were also compared. RESULTS: There were no significant differences in discharge medication rates between primary and tertiary hospital patients. Forty-two percent of the patients admitted to a primary care hospital was transferred to a tertiary care hospital during index admission. Primary hospital patients had significantly lower 7-month rates of cardiac catheterization (36% vs 51%, P < .001) and percutaneous coronary intervention (11% vs 20%, P < .001), but there were no differences in coronary artery bypass graft surgery rates. After risk adjustment, there were no significant differences in 7-month angina frequency (odds ratio [OR] 0.98, 95% CI 0.78-1.22), physical limitation (OR 0.97, 95% CI 0.77-1.23), quality of life (OR 1.12, 95% CI 0.89-1.40), or rehospitalization (OR 1.07, 95% CI 0.54-2.14) between the 2 groups. CONCLUSIONS: These results suggest that an integrated health care system can achieve similar intermediate-term health status and rehospitalization outcomes for patients with ACS irrespective of the site of admission despite the lower rates of cardiac procedures for the primary care hospital patients.


Asunto(s)
Angina Inestable/terapia , Instituciones Cardiológicas , Estado de Salud , Hospitalización/estadística & datos numéricos , Hospitales de Veteranos , Infarto del Miocardio/terapia , Enfermedad Aguda , Anciano , Estudios de Cohortes , Femenino , Humanos , Masculino , Atención Primaria de Salud , Síndrome , Resultado del Tratamiento
10.
BMC Complement Altern Med ; 5: 4, 2005 Mar 03.
Artículo en Inglés | MEDLINE | ID: mdl-15745441

RESUMEN

BACKGROUND: The use of complementary and alternative products including Biological Based Therapy (BBT) has increased among patients with various medical illnesses and conditions. The studies assessing the prevalence of BBT use among patients with cardiovascular diseases are limited. Therefore, an evaluation of BBT in this patient population would be beneficial. This was a survey designed to determine the effects of demographics on the use of Biological Based Therapy (BBT) in patients with cardiovascular diseases. The objective of this study was to determine the effect of the education level on the use of BBT in cardiovascular patients. This survey also assessed the perceptions of users regarding the safety/efficacy of BBT, types of BBT used and potential BBT-drug interactions. METHOD: The survey instrument was designed to assess the findings. Patients were interviewed from February 2001 to December 2002. 198 inpatients with cardiovascular diseases (94 BBT users and 104 non-users) in a university hospital were included in the study. RESULTS: Users had a significantly higher level of education than non-users (college graduate: 28 [30%] versus 12 [12%], p = 0.003). Top 10 BBT products used were vitamin E [41(43.6%)], vitamin C [30(31.9%)], multivitamins [24(25.5%)], calcium [19(20.2%)], vitamin B complex [17(18.1%)], fish oil [12(12.8%)], coenzyme Q10 [11(11.7%)], glucosamine [10(10.6%)], magnesium [8(8.5%)] and vitamin D [6(6.4%)]. Sixty percent of users' physicians knew of the BBT use. Compared to non-users, users believed BBT to be safer (p < 0.001) and more effective (p < 0.001) than prescription drugs. Forty-two potential drug-BBT interactions were identified. CONCLUSION: Incidence of use of BBT in cardiovascular patients is high (47.5%), as is the risk of potential drug interaction. Health care providers need to monitor BBT use in patients with cardiovascular diseases.


Asunto(s)
Enfermedades Cardiovasculares/dietoterapia , Enfermedades Cardiovasculares/tratamiento farmacológico , Conocimientos, Actitudes y Práctica en Salud , Micronutrientes/uso terapéutico , Antagonistas Adrenérgicos beta/uso terapéutico , Adulto , Anciano , Anciano de 80 o más Años , Aspirina/uso terapéutico , Instituciones Cardiológicas/estadística & datos numéricos , Terapias Complementarias/estadística & datos numéricos , Estudios Transversales , Suplementos Dietéticos/estadística & datos numéricos , Diuréticos/uso terapéutico , Interacciones Farmacológicas , Utilización de Medicamentos , Escolaridad , Femenino , Humanos , Masculino , Persona de Mediana Edad , Ciudad de Nueva York/epidemiología , Vigilancia de la Población , Vitaminas/uso terapéutico
12.
Telemed J E Health ; 10(1): 33-7, 2004.
Artículo en Inglés | MEDLINE | ID: mdl-15104913

RESUMEN

Telemedicine was introduced in Canadian pediatric cardiology practice in 1987 in the Maritime provinces with real-time echocardiography transmissions. This early experience was adopted progressively by other provinces, and, with technological progress, many different applications are now available. Telemedicine has now become an essential tool in providing access to one of the 15 pediatric cardiology centers for the entire Canadian population from coast to coast. This includes teleconsultations and surgical discussions. Additionally, a teleeducation program links all 15 centers for professional education. Indeed, 16 years after its introduction, telemedicine has become as essential component in the delivery of pediatric cardiology. We will likely see further development in this field consistent with technological advances and patient demand as well as expanded networks and newer applications.


Asunto(s)
Instituciones Cardiológicas/organización & administración , Cardiología/métodos , Pediatría/organización & administración , Telemedicina/instrumentación , Canadá , Cardiología/educación , Niño , Ecocardiografía/métodos , Educación a Distancia , Educación Médica Continua/métodos , Cardiopatías/diagnóstico , Cardiopatías/terapia , Humanos , Internado y Residencia/métodos , Programas Nacionales de Salud , Pediatría/educación , Encuestas y Cuestionarios , Telemedicina/estadística & datos numéricos
13.
Crit Care Nurs Clin North Am ; 15(3): 363-72, 2003 Sep.
Artículo en Inglés | MEDLINE | ID: mdl-12943143

RESUMEN

This article describes one hospital's approach to developing an inpatient integrative therapies program and the foundation for a broader integrative healthcare vision. Since the program's inception, additional evidence has accumulated in the literature supporting the impact of integrative therapies strategies on patients' quality of life during inpatient stays. These findings and our own evaluation processes have encouraged continued program growth. Several elements were critical to the program's success. Review of the literature and investigation of other programs served as preparation before the actual program started. It was necessary to have administrative, nursing, and physician champions who were able to envision the program and see the value of this approach for patients. We appreciated the need for evidence-based outcomes research and demonstrable patient outcomes. Finally, a program manager was hired who was able to understand the culture of the hospital and the organizational change process. Each of these basic steps, which called for interdisciplinary collaboration, allowed us to accomplish the goal of using integrative therapies as adjuncts to conventional medical care and thereby supported an integrative approach. Consistently linking the integrative vision to patient needs and requirements helped us to identify many new avenues to expand upon this work. The process of program development described may be useful to other inpatient cardiovascular programs inclusive of critical care settings. Adaptations of our experience to other populations in critical care and across other hospital settings may be possible.


Asunto(s)
Instituciones Cardiológicas , Instituciones Cardiológicas/organización & administración , Terapias Complementarias , Enfermería Holística , Humanos , Desarrollo de Programa , Terapias Espirituales , Estrés Psicológico/prevención & control
14.
Can J Cardiol ; 19(7): 833-8, 2003 Jun.
Artículo en Inglés | MEDLINE | ID: mdl-12813617

RESUMEN

The Cardiac Care Network of Ontario Consensus Panel on Cardiac Rehabilitation and Secondary Prevention drew on the literature and its own expertise, and surveyed existing cardiac rehabilitation and secondary prevention (CR) services in Ontario to make recommendations for the delivery of CR services in Ontario. This report, which is not an official position paper for the Canadian Cardiovascular Society, presents these recommendations. The key recommendations were a regional coordination model for the delivery of CR services that would provide CR close to home and promote access to CR in groups traditionally underrepresented in CR; high quality central data collection; the creation of a provincial CR registry to allow future planning, coordination, monitoring and evaluation of CR services in Ontario; and the establishment of specific CR program funding from the Ontario Ministry of Health and Long Term Care.


Asunto(s)
Instituciones Cardiológicas/organización & administración , Rehabilitación Cardiaca , Cardiología/organización & administración , Conferencias de Consenso como Asunto , Servicios Preventivos de Salud/organización & administración , Instituciones Cardiológicas/economía , Cardiología/educación , Continuidad de la Atención al Paciente/organización & administración , Análisis Costo-Beneficio , Prestación Integrada de Atención de Salud/organización & administración , Encuestas de Atención de la Salud , Planificación en Salud/organización & administración , Accesibilidad a los Servicios de Salud , Humanos , Evaluación de Necesidades , Ontario , Guías de Práctica Clínica como Asunto , Servicios Preventivos de Salud/economía , Responsabilidad Social
15.
Health Manpow Manage ; 24(4-5): 178-82, 1998.
Artículo en Inglés | MEDLINE | ID: mdl-10346322

RESUMEN

The EFQM model for organisational excellence is used in the health care sector as a tool to diagnose and assess the starting position for the effective QM programme. Feedback reports cover the fields of acute medical care, rehabilitation and ambulant care and contain strengths areas for improvement. Building on the EFQM feedback reports, the Modular Concept for Quality in Health Care ("Heidelberg Model") improves QM both holistically and specifically by implementing so-called "Modules for Excellence". The implementation process follows principles of project management covering medical, nursing and managing issues and the performance is periodically evaluated against targets. QM projects that are designed in the dichotomic way follow three goals. Organisational diagnosis and therapy lead to numerical health care improvements in "Prevention of nosocomial infections" and "Optimising out-patient treatment". Different assessment approaches lead to a diagnosing feedback report for QM in health care. The Modular Concept for Quality in Health Care ("Heidelberg Model") clusters, priorities, implements and evaluates the organisation's key areas for improvement.


Asunto(s)
Modelos Organizacionales , Análisis de Sistemas , Gestión de la Calidad Total/organización & administración , Atención Ambulatoria/normas , Instituciones Cardiológicas/normas , Central de Suministros en Hospital/normas , Eficiencia Organizacional , Retroalimentación , Alemania , Humanos , Calidad de la Atención de Salud , Centros de Rehabilitación/normas , Gestión de la Calidad Total/métodos
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