The 4 phases of quality maturity.

Evaluating a hospital's quality performance involves several key considerations: What drives the hospital's quality-of-care scores, and what are the underlying drivers of its outcomes and patient satisfaction? How does the hospital's quality and cost of care compare with those of its peers? Does the organization have a road map for predictable quality improvement? How do quality improvement initiatives affect financial performance? Does the chief quality officer (CQO) have a "seat at the table" in boardroom meetings? Does the strategic plan include quality goals? Does the hospital possess analytical tools to measure and understand quality of care with a holistic view and in financial context?