Evidence of non-response bias in the Press-Ganey patient satisfaction survey.

BACKGROUND: Measures of patient satisfaction have gained prominence in recent years as changes to the American health care system have led to the incorporation of such metrics into reimbursement models. The response rate for widely-used outpatient satisfaction metrics and variables influencing the probability of survey nonresponse remain largely unknown. METHODS: We reviewed all unique adult patients (16,779) who completed an outpatient encounter in the Department of Orthopaedic surgery at our academic institution from 1/1/13 to 10/24/13. Survey data was linked to each clinic visit, and patient factors including age, sex, insurance type, zip code, and orthopaedic subspecialty visited were recorded. The overall survey response rate was calculated. Logistic regression was performed, and unadjusted and adjusted odds ratios of patients' probability of responding to the Press-Ganey survey were calculated. RESULTS: Two thousand seven hundred sixty two (16.5 %) of individuals completed a Press-Ganey patient satisfaction survey and 14017 patients did not respond. For those patients considered responders, 906 patients (32.8 %) did not complete all the survey items. Among these 906 patients, the mean number of missing items was 2.24 (Standard Deviation SD: 2.19). Age, sex, insurance type, and orthopaedic subspecialty were all found to be associated with the odds of responding to our patient satisfaction survey. Advancing age increased the odds of responding to the survey (Adjusted Odds Ratio (OR) = 3.396 for ≥65 vs. 18-29, p < 0.001). Several variables were associated with a decreased odds of survey response, and included male sex (Adjusted OR = 0.782 for Males vs. Females, p < 0.001), insurance type (Adjusted OR = 0.311 for Medicaid/Self-Pay vs. Private), and subspecialty type (Adjusted OR = 0.623 for Trauma vs. Adult Reconstruction). CONCLUSIONS: The response rate to the Press-Ganey Medical Practice Survey of outpatient satisfaction is low in an orthopaedic outpatient population, and furthermore, is impacted by patient characteristics such as age, sex, insurance type, and type of orthopaedic subspecialist encountered. The findings of the present study should inform future non-response weighting procedures in this area. More research is needed to assess non-response bias-including follow-up studies of non-respondents-in order to more accurately measure of patient satisfaction.

Association between patient-reported measures of psychological distress and patient satisfaction scores after spine surgery.

BACKGROUND: Patient satisfaction has become an important component of the delivery of health care in the United States. Previous studies have shown that patient satisfaction is influenced by patient-specific characteristics. The goal of this study was to determine whether psychological distress influences outpatient satisfaction scores following spine surgery. METHODS: We retrospectively reviewed the records from all outpatient clinical encounters at a single academic spine surgery center between February 2011 and January 2013. Any patient who completed both a patient satisfaction survey and a Distress and Risk Assessment Method (DRAM) questionnaire for the same clinical encounter was included in the study. Statistical analysis was performed to determine whether patient satisfaction scores were influenced by psychological distress. RESULTS: During the study period, 103 patients who met the inclusion criteria were identified. On the basis of their responses to the DRAM questionnaire, fifty-six were classified as normal (no evidence of distress), twenty-two as at risk, thirteen as distressed depressive, and twelve as distressed somatic. The mean overall patient satisfaction scores (and standard deviation) were 90.2 ± 10.9 in the normal group, 94.7 ± 8.2 in the at-risk group, 87.5 ± 16.2 in the distressed-depressive group, and 75.7 ± 22.4 in the distressed-somatic group (p = 0.003). The mean score for the patients' satisfaction with their provider was 94.2 ± 12.0 in the normal group, 94.2 ± 9.5 in the at-risk group, 90.6 ± 24.0 in the distressed-depressive group, and 74.9 ± 26.2 in the distressed-somatic group (p = 0.011). CONCLUSIONS: These results indicate a significant association between patient satisfaction and psychological distress as measured with the DRAM questionnaire. "Distressed" patients gave significantly lower scores for overall satisfaction and satisfaction with their provider compared with patients categorized as "normal." These results suggest that psychological factors may influence patients' perception of the medical care provided to them.

Comparison of dentine removal using V-taper and K-Flexofile instruments.

AIM: To compare the dentine removal ability of V-Taper and K-Flexofile instruments in mesiobuccal canals of extracted mandibular first molar teeth. METHODOLOGY: Preoperative images of 40 mesiobuccal canals of mandibular first molars (with a curvature between 20° and 35°) were obtained at 2, 4.5, and 7 mm from the root apices by CT-scan and divided into two groups. Group F was prepared with K-Flexofiles and Gates Glidden drills and Group V with V-Taper Ni-Ti rotary and stainless steel hand instruments. Post-instrumentation images were then obtained and compared with the preoperative images. The ratio of dentine removal based on pre- and postoperative images was calculated, and data was analysed by anova and Tukey post hoc test. RESULTS: In group F in the coronal sections, the least ratio of the dentine removal to the initial root thickness was on the buccal aspect (15.14% ± 6.72), and the greatest ratio was found on the distolingual (29.38% ± 8.19). In group V in the coronal, the least ratio of the dentine removal to the initial root thickness was on the buccal aspect (9.81% ± 3.26); the greatest ratio was found on the distolingual surface in the coronal sections (34.38% ± 10.51). In the middle sections, the least ratio was on the buccal (10.51% ± 3.39) and the greatest on the distolingual aspects (27.46% ± 12.34) of the roots. In the apical sections, the amount of the dentine removed from the mesial and distal surfaces in group V was significantly more than group F (P < 0.01). CONCLUSION: The distolingual aspect of the root canal is a danger zone for the mesiobuccal canal of the mesial root in mandibular molar teeth, and preparation of that area should be performed with caution. Except the apical part of the canal, no significant difference was found between the two preparation files or techniques used. Apart from the apical part of the canal, neither instrument maintained the original shape of the coronal and middle parts of the canal.

Convenient spatial profiling of pulsed laser beams.

This paper describes a convenient method for spatial profiling of pulsed laser beams using the scanning knife-edge technique. This method is applied to a Nd:YAG laser and a chopped CO2 laser.