A Team Training Field Research Study: Extending a Theory of Team Development.

Recent advances in the science of teams have provided much insight into the important attitudes (e.g., team cohesion and efficacy), cognitions (e.g., shared team cognition), and behaviors (e.g., teamwork communications) of high performing teams and how these competencies emerge as team members interact, and appropriate measurement methods for tracking development. Numerous training interventions have been found to effectively improve these competencies, and more recently have begun addressing the problem of team dynamics. Team science researchers have increasingly called for more field studies to better understand training and team development processes in the wild and to advance the theory of team development. In addition to the difficulty of gaining access to teams that operate in isolated, confined, and extreme environments (ICE), a major practical challenge for trainers of ICE teams whose schedules are already strained is the need to prioritize the most effective strategies to optimize the time available for implementation. To address these challenges, we describe an applied research experiment that developed and evaluated an integrated team training approach to improve Tactical Combat Casualty (TC3) skills in U.S. Army squads. Findings showed that employing effective team training best practices improved learning, team cognition, emergent team processes, and performance. We recommend future research should focus on understanding the types of training strategies needed to enable teams and team leaders to develop from novices to experts. Effectively modifying training to scale it to team expertise requires more research. More laboratory and field research is needed to further develop measures of team knowledge emergence for complex task domains, and include other potential emergent factors such as team leadership and resilience. Practical implications for research include developing automated tools and technologies needed to implement training and collect team data, and employ more sensitive indicators (e.g., behavioral markers) of team attitudes, cognitions and behaviors to model the dynamics of how they naturally change over time. These tools are critical to understanding the dynamics of team development and to implement interventions that more effectively support teams as they develop over time.

Spatio-temporal filtering techniques for the detection of disaster-related communication.

Individuals predominantly exchange information with one another through informal, interpersonal channels. During disasters and other disrupted settings, information spread through informal channels regularly outpaces official information provided by public officials and the press. Social scientists have long examined this kind of informal communication in the rumoring literature, but studying rumoring in disrupted settings has posed numerous methodological challenges. Measuring features of informal communication-timing, content, location-with any degree of precision has historically been extremely challenging in small studies and infeasible at large scales. We address this challenge by using online, informal communication from a popular microblogging website and for which we have precise spatial and temporal metadata. While the online environment provides a new means for observing rumoring, the abundance of data poses challenges for parsing hazard-related rumoring from countless other topics in numerous streams of communication. Rumoring about disaster events is typically temporally and spatially constrained to places where that event is salient. Accordingly, we use spatio and temporal subsampling to increase the resolution of our detection techniques. By filtering out data from known sources of error (per rumor theories), we greatly enhance the signal of disaster-related rumoring activity. We use these spatio-temporal filtering techniques to detect rumoring during a variety of disaster events, from high-casualty events in major population centers to minimally destructive events in remote areas. We consistently find three phases of response: anticipatory excitation where warnings and alerts are issued ahead of an event, primary excitation in and around the impacted area, and secondary excitation which frequently brings a convergence of attention from distant locales onto locations impacted by the event. Our results demonstrate the promise of spatio-temporal filtering techniques for "tuning" measurement of hazard-related rumoring to enable observation of rumoring at scales that have long been infeasible.

Mission Command in the Age of Network-Enabled Operations: Social Network Analysis of Information Sharing and Situation Awareness.

A common assumption in organizations is that information sharing improves situation awareness and ultimately organizational effectiveness. The sheer volume and rapid pace of information and communications received and readily accessible through computer networks, however, can overwhelm individuals, resulting in data overload from a combination of diverse data sources, multiple data formats, and large data volumes. The current conceptual framework of network enabled operations (NEO) posits that robust networking and information sharing act as a positive feedback loop resulting in greater situation awareness and mission effectiveness in military operations (Alberts and Garstka, 2004). We test this assumption in a large-scale, 2-week military training exercise. We conducted a social network analysis of email communications among the multi-echelon Mission Command staff (one Division and two sub-ordinate Brigades) and assessed the situational awareness of every individual. Results from our exponential random graph models challenge the aforementioned assumption, as increased email output was associated with lower individual situation awareness. It emerged that higher situation awareness was associated with a lower probability of out-ties, so that broadly sending many messages decreased the likelihood of attaining situation awareness. This challenges the hypothesis that increased information sharing improves situation awareness, at least for those doing the bulk of the sharing. In addition, we observed two trends that reflect a compartmentalizing of networked information sharing as email links were more commonly formed among members of the command staff with both similar functions and levels of situation awareness, than between two individuals with dissimilar functions and levels of situation awareness; both those findings can be interpreted to reflect effects of homophily. Our results have major implications that challenge the current conceptual framework of NEO. In addition, the information sharing network was largely imbalanced and dominated by a few key individuals so that most individuals in the network have very few email connections, but a small number of individuals have very many connections. These results highlight several major growing pains for networked organizations and military organizations in particular.

A cross-hazard analysis of terse message retransmission on Twitter.

For decades, public warning messages have been relayed via broadcast information channels, including radio and television; more recently, risk communication channels have expanded to include social media sites, where messages can be easily amplified by user retransmission. This research examines the factors that predict the extent of retransmission for official hazard communications disseminated via Twitter. Using data from events involving five different hazards, we identity three types of attributes--local network properties, message content, and message style--that jointly amplify and/or attenuate the retransmission of official communications under imminent threat. We find that the use of an agreed-upon hashtag and the number of users following an official account positively influence message retransmission, as does message content describing hazard impacts or emphasizing cohesion among users. By contrast, messages directed at individuals, expressing gratitude, or including a URL were less widely disseminated than similar messages without these features. Our findings suggest that some measures commonly taken to convey additional information to the public (e.g., URL inclusion) may come at a cost in terms of message amplification; on the other hand, some types of content not traditionally emphasized in guidance on hazard communication may enhance retransmission rates.

What it Takes to Get Passed On: Message Content, Style, and Structure as Predictors of Retransmission in the Boston Marathon Bombing Response.

Message retransmission is a central aspect of information diffusion. In a disaster context, the passing on of official warning messages by members of the public also serves as a behavioral indicator of message salience, suggesting that particular messages are (or are not) perceived by the public to be both noteworthy and valuable enough to share with others. This study provides the first examination of terse message retransmission of official warning messages in response to a domestic terrorist attack, the Boston Marathon Bombing in 2013. Using messages posted from public officials' Twitter accounts that were active during the period of the Boston Marathon bombing and manhunt, we examine the features of messages that are associated with their retransmission. We focus on message content, style, and structure, as well as the networked relationships of message senders to answer the question: what characteristics of a terse message sent under conditions of imminent threat predict its retransmission among members of the public? We employ a negative binomial model to examine how message characteristics affect message retransmission. We find that, rather than any single effect dominating the process, retransmission of official Tweets during the Boston bombing response was jointly influenced by various message content, style, and sender characteristics. These findings suggest the need for more work that investigates impact of multiple factors on the allocation of attention and on message retransmission during hazard events.