The grievance-arbitration process. The experience of one nursing administration.

When nurse providers fail to meet standards of practice and productivity, nursing administrators may confront a dispute resolution process. Preparation for this experience greatly affects its outcome. This article presents the method used by a nursing department in one such situation. It describes the perspectives and approach of the nursing administration and legal counsel as the process unfolded. The process can be applied to both unionized and nonunionized organizations.