The impacts of patient mistreatment on healthcare workers' role behaviors: a study in Chinese Fangcang shelter hospitals.

Yan, Wei; Bao, Na; Zheng, Shuangjiang; Wang, Huan; Yue, Dongmei; Chen, Li.

Afiliación

Yan W; School of Economics and Business Administration, Chongqing University, Chongqing, China.
Bao N; School of Economics and Business Administration, Chongqing University, Chongqing, China.
Zheng S; Department of Medical Affairs, The First Affiliated Hospital of Chongqing Medical University, Chongqing, China.
Wang H; Development and Planning Department, Chongqing Medical University, Chongqing, China.
Yue D; School of Medicine and Health Management, Tongji Medical College, Huazhong University of Science & Technology, Wuhan, China.
Chen L; Department of Prevention and Health Care, SouthWest Hospital, Chongqing, China. 273324234@qq.com.

BMC Nurs ; 22(1): 444, 2023 Nov 24.

Article en En | MEDLINE | ID: mdl-38001446

Palabras clave

Displaced aggression by patients; Emotional exhaustion; Patient mistreatment; Patient-oriented organizational citizenship behavior; Service performance