Beyond code: Consumer response to chatbots.
Curr Opin Psychol
; 58: 101841, 2024 Aug.
Article
en En
| MEDLINE
| ID: mdl-38981369
ABSTRACT
Chatbots, a type of virtual AI entity designed to emulate human conversation, are gaining prominence in business and consumer domains. This research aims to consolidate extant literature focusing on a pivotal aspect the human-likeness of chatbots. Employing three fundamental themes as organizational pillars - chatbot as a non-human entity, chatbot as a human-like entity, and chatbot as an ambiguous agent - we aim to not only spotlight important findings but also chart out potential trajectories for future exploration. By delving into the intricacies of chatbot-consumer interaction, we seek to shed light on unexplored dimensions of marketing research, ultimately enhancing our understanding of this evolving field.
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Base de datos:
MEDLINE
Asunto principal:
Inteligencia Artificial
Idioma:
En
Revista:
Curr Opin Psychol
Año:
2024
Tipo del documento:
Article