Communication tools and patient satisfaction: A scoping review.

OBJECTIVE: This scoping review aimed to present an overview of the literature on communication tools in esthetic dentistry. A variety of communication tools have been proposed to include patients in the shared decision-making (SDM) workflow. Only little is known about implementing communication tools in dentistry and their impact on patient communication and patient satisfaction. A systematic literature search was performed in Medline, Embase, Cochrane, and World of Science to identify if communication tools have an impact on patient satisfaction. MATERIAL AND METHODS: The search included studies from January 1, 2000 to March 3, 2020 published in English, focusing on patient communication tools and patient satisfaction in esthetic dentistry. RESULTS: Out of 6678 records, 53 full-texts were examined. Ten studies were included. Data of the included studies were extracted systematically and subsequently analyzed. All studies found that patient communication utilizing specific communication tools positively impacted either patient satisfaction, patient-dentist relationship, information retention, treatment acceptance, quality of care or treatment outcome. CONCLUSIONS: Additional communication tools besides conventional verbal communication are able to enhance patient satisfaction, improve quality of care and establish a better patient-dentist relationship. It seems essential to further develop standardized communication tools for SDM in dental medicine, which will allow the comparison of research on this topic. CLINICAL SIGNIFICANCE: This scoping review shows the importance of patient involvement in the decision-making process for improved patient satisfaction with esthetic dental treatments. With an increased implementation of communication tools, patient satisfaction and SDM may further improve in the future.

Latest advances in augmented reality technology and its integration into the digital workflow.

Smile reconstruction is achieved using rigorous and detailed methodologies that are technically demanding and both time and cost intensive. These methodologies do not include the patient during the primary conception phase. New digital technologies using augmented reality (AR) offer the option of immediate diagnosis and pre-visualization of the potential outcome before the start of treatment. A 22-year-old patient with a congenitally missing maxillary right canine, peg-shaped maxillary lateral incisors, and multiple visible diastemas required an esthetic rehabilitation. An AR virtual mock-up using specialized software was used to preview and modify the restoration proposal in real time. Using the novel 'CAD-link' workflow, the final AR proposal could be imported into CAD software and transformed into a digital wax-up with the new virtual wax copy function. After a minimally invasive preparation, the final veneer reconstructions were precisely planned according to the previously developed design proposal and bonded according to the well-known adhesive protocol. The workflow described in this article links AR with CAD/CAM technology and is expected to be time and cost efficient. This patient-centered approach involves the patient from the very beginning and is therefore an excellent communication tool between the patient and the restorative team.

Comparison of Two Innovative Strategies Using Augmented Reality for Communication in Aesthetic Dentistry: A Pilot Study.

During dental prosthetic rehabilitation, communication and conception are achieved using rigorous methodologies such as smile design protocols. The aim of the present pilot study was to compare two innovative strategies that used augmented reality for communication in dentistry. These strategies enable the user to instantly try a virtual smile proposition by taking a set of pictures from different points of view or by using the iPad as an enhanced mirror. Sixth-year dental students (n=18, women = 13, men = 5, mean age = 23.8) were included in this pilot study and were asked to answer a 5-question questionnaire studying the user experience using a visual analog scale (VAS). Answers were converted into a numerical result ranging from 0 to 100 for statistical analysis. Participants were not able to report a difference between the two strategies in terms of handling of the device (p=0.45), quality of the reconstruction (p=0.73), and fluidity of the software (p=0.67). Even if the participants' experience with the enhanced mirror was more often reported as immersive and more likely to be integrated in a daily dental office practice, no significant increase was reported (p=0.15 and p=0.07). Further investigations are required to evaluate time and cost savings in daily practice. Software accuracy is also a major point to investigate in order to go further in clinical applications.