Evaluation of Satisfaction of Adolescents Treated by Dental Students
Coelho, Carolina Reis Fernandes; Pedrosa, Fernanda Ribeiro; Department of Community and Preventive DentistryZina, Lívia Guimarães; Department of Community and Preventive DentistryMattos, Flávio de Freitas; Department of Community and Preventive DentistryMartins, Renata de Castro; Department of Community and Preventive DentistryAmaral, João Henrique Lara do; Department of Community and Preventive DentistryPalmier, Andrea Clemente; Department of Community and Preventive DentistryVasconcelos, Mara.
Pesqui. bras. odontopediatria clín. integr
; 21: e0045, 2021. tab
Artigo
em Inglês
| LILACS, BBO - odontologia (Brasil) | ID: biblio-1143390
ABSTRACT
Objective:
To evaluate the satisfaction of adolescents undergoing dental treatment between 2016 and 2018 at the Dental School of the Federal University of Minas Gerais (FAO UFMG). Material andMethods:
A descriptive cross-sectional study using the Oral Health Services Satisfaction Assessment Questionnaire (QASSaB). The structured questionnaire has eleven questions divided among the dimensions dentist / patient relationship, relationship with other professionals, effectiveness, accessibility/availability, technical-scientific quality, cleanliness and physical environment, acceptability, effectiveness/resolution, each with five response options. Descriptive data analysis was performed using absolute and relative frequencies.Results:
A total of 145 adolescents participated in this study, 60 males and 85 females; 74.85% of adolescents rated dental treatment received as excellent, 76.7% reported having no symptoms after treatment, 46.2% considered it easy/very easy to get treatment, 65.6% reported that waiting time was short/very short, 90% considered dental equipment modern/very modern, 98% regarded the cleanliness of the waiting room and bathrooms as being excellent, 83.4% reported that they always received an explanation about the treatment, and 51.57% were totally satisfied with the appearance of the treated teeth and their chewing capacity.Conclusion:
It was possible to observe that the adolescents, users of FAO UFMG, were satisfied with the service in the studied dimensions human relations, effectiveness, accessibility/availability, technical-scientific quality, physical environment/cleanliness, acceptability and resolvability/effectiveness.Assuntos
Humanos Masculino Feminino Adolescente Estudantes de Odontologia Saúde Bucal/educação Satisfação do Paciente Serviços de Saúde do Adolescente Relações Dentista-Paciente Faculdades de Odontologia Brasil/epidemiologia Epidemiologia Descritiva Estudos Transversais Inquéritos e Questionários Interpretação Estatística de Dados
Biblioteca responsável:
BR1264.1
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