Satisfaction Survey of Patients Using the Brazilian Version of Dental Patient Feedback on Consultation Questionnaire

Melo, Luiza Rocha Lima de Oliveira; Pacheco, Daniela Faissol; Crosato, Edgard Michel; Prado, Maira do; Tannure, Patricia Nivoloni

The aim of this study was to measure the satisfaction of patients treated in a dental hospital using a validated questionnaire on patient-dentist communication and investigate factors associated with satisfaction. Patients in the dental clinic answered 2 questionnaires Dental Patient Feedback on Consultation (DPFC) and another regarding their oral health perceptions using a visual analog scale (VAS) and sociodemographic backgrounds. The correlation between patient's satisfaction and other numerical variables was determined using Spearman's test. The KruskalWallis and Mann-Whitney tests were used to compare the patient's satisfaction scores and the categories of the independent variables (p≤0.05). The median DPFC score was 2.9. All participants were very satisfied considering the active dentist listening (Q3) and the dental treatment advices (Q16). The lowest score was observed about family habits and medical history in oral health (Q92.0). With respect to their oral health perceptions, the majority of the participants demonstrated satisfaction with their chewing, smile and dental aesthetics. Being younger than 40 years influenced the satisfaction with oral health satisfaction when the VAS score was analyzed. The skin colour (p=0.001 and p=0.005) and the marital status (p=0.001 and p=0.006) of the participants also demonstrated a statistically positive signiticant correlation between DPFC and VAS scores, respectively. There was a high level of patient's satisfaction with the ability of the dentist to communicate in the dental hospital analyzed. Age, color skin, and the marital status of patients interfered in the satisfaction about patient-dentist communication and their oral health perception.(AU)

BVS Odontologia

Informação e Conhecimento para a Saúde

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Satisfaction Survey of Patients Using the Brazilian Version of Dental Patient Feedback on Consultation Questionnaire / Pesquisa de Satisfação de Pacientes Utilizando a Versão Brasileira do Questionário Dental Patient Feedback on Consultation skills