Records oriented work statistics: theory & practice.

The concept of applying units of work to quantify workloads within hospitals is already an accepted form of work analysis and in paramedical areas is totally unremarkable. However, within medical records departments the concept and use of work units does not appear to have materialised as a widespread phenomenon. Roger Cheesman and Karen Harrison-Taylor describe how such a system was devised and successfully implemented at Tawam Hospital, Abu Dhabi.