Exploring Hajj pilgrim satisfaction with hospitality services through expectation-confirmation theory and deep learning.

The Hajj is a religious event that attracts a significant number of Muslims from various countries who perform rituals in Mecca, Saudi Arabia. Despite the high volume of pilgrims that typically participate in the event, the number has been reduced in recent years due to the COVID-19 pandemic. The satisfaction of Hajj pilgrims with the quality of hospitality services provided during the event is a crucial factor that must be studied and understood. To achieve this goal, various psychological theories have been employed to explain the phenomenon. The advancement of big data and artificial intelligence has enabled the development of new analytical methodologies for evaluating psychological theories in the hospitality industry. In this study, we present a novel deep learning model that leverages the expectation-confirmation theory to examine the satisfaction of Hajj pilgrims with hospitality services. The model was trained and tested on data obtained from hotel review posts related to the Hajj. Based on our results, the proposed model achieved a high accuracy of 97 % in predicting the satisfaction of Hajj pilgrims. In addition, the results can be used to improve the quality of services provided to pilgrims and enhance their overall experience during the Hajj.

The Assessment of Medication Effects in Omicron Patients through MADM Approach Based on Distance Measures of Interval-Valued Fuzzy Hypersoft Set.

Omicron, so-called COVID-2, is an emerging variant of COVID-19 which is proved to be the most fatal amongst the other variants such as alpha, beta and gamma variants (α, ß, γ variants) due to its stern and perilous nature. It has caused hazardous effects globally in a very short span of time. The diagnosis and medication of Omicron patients are both challenging undertakings for researchers (medical experts) due to the involvement of various uncertainties and the vagueness of its altering behavior. In this study, an algebraic approach, interval-valued fuzzy hypersoft set (iv-FHSS), is employed to assess the conditions of patients after the application of suitable medication. Firstly, the distance measures between two iv-FHSSs are formulated with a brief description some of its properties, then a multi-attribute decision-making framework is designed through the proposal of an algorithm. This framework consists of three phases of medication. In the first phase, the Omicron-diagnosed patients are shortlisted and an iv-FHSS is constructed for such patients and then they are medicated. Another iv-FHSS is constructed after their first medication. Similarly, the relevant iv-FHSSs are constructed after second and third medications in other phases. The distance measures of these post-medication-based iv-FHSSs are computed with pre-medication-based iv-FHSS and the monotone pattern of distance measures are analyzed. It is observed that a decreasing pattern of computed distance measures assures that the medication is working well and the patients are recovering. In case of an increasing pattern, the medication is changed and the same procedure is repeated for the assessment of its effects. This approach is reliable due to the consideration of parameters (symptoms) and sub parameters (sub symptoms) jointly as multi-argument approximations.

Computational Learning Model for Prediction of Heart Disease Using Machine Learning Based on a New Regularizer.

Heart diseases are characterized as heterogeneous diseases comprising multiple subtypes. Early diagnosis and prognosis of heart disease are essential to facilitate the clinical management of patients. In this research, a new computational model for predicting early heart disease is proposed. The predictive model is embedded in a new regularization based on decaying the weights according to the weight matrices' standard deviation and comparing the results against its parents (RSD-ANN). The performance of RSD-ANN is far better than that of the existing methods. Based on our experiments, the average validation accuracy computed was 96.30% using either the tenfold cross-validation or holdout method.

What is the impact of service quality on customers' satisfaction during COVID-19 outbreak? New findings from online reviews analysis.

The COVID-19 pandemic has caused major global changes both in the areas of healthcare and economics. This pandemic has led, mainly due to conditions related to confinement, to major changes in consumer habits and behaviors. Although there have been several studies on the analysis of customers' satisfaction through survey-based and online customers' reviews, the impact of COVID-19 on customers' satisfaction has not been investigated so far. It is important to investigate dimensions of satisfaction from the online customers' reviews to reveal their preferences on the hotels' services during the COVID-19 outbreak. This study aims to reveal the travelers' satisfaction in Malaysian hotels during the COVID-19 outbreak through online customers' reviews. In addition, this study investigates whether service quality during COVID-19 has an impact on hotel performance criteria and consequently customers' satisfaction. Accordingly, we develop a new method through machine learning approaches. The method is developed using text mining, clustering, and prediction learning techniques. We use Latent Dirichlet Allocation (LDA) for big data analysis to identify the voice-of-the-customer, Expectation-Maximization (EM) for clustering, and ANFIS for satisfaction level prediction. In addition, we use Higher-Order Singular Value Decomposition (HOSVD) for missing value imputation. The data was collected from TripAdvisor regarding the travelers' concerns in the form of online reviews on the COVID-19 outbreak and numerical ratings on hotel services from different perspectives. The results from the analysis of online customers' reviews revealed that service quality during COVID-19 has an impact on hotel performance criteria and consequently customers' satisfaction. In addition, the results showed that although the customers are always seeking hotels with better performance, they are also concerned with the quality of related services in the COVID-19 outbreak.