[Emergency, subjectivity, stress: on the side of the helper]. / Emergenza, soggettività, stress: dalla parte del soccorritore.

Rescue and emergency teams are affected by different stress factors. We investigated 201 subjects from Red Cross Organization, firemen "regular" and volunteer, policemen, and health rescue team. Mental fatigue and psychological impact are more common critical factors. 55% of subjects show burnout symptoms, more among Red Cross volunteers, and firemen. Among policemen the emotional exaustion has more pathologic results; depersonalization among fireman and personal accomplishment among Red Cross and firemen volunteers. The normality of the data from other psychophysical health investigation confirm occupational origin of the complaints.

[Satisfaction and stress if the health care system: comparison of two different situations]. / Fattori di soddisfazione e stress in sanità: confronto tra due realtà differenti.

We examined two different health care settings to identify if some stress and satisfaction factors are common. In both neonatological ward and psychiatric residence the relation with the patient has been perceived as gratifying but in paediatric setting it is perceived through procedures and protocols, on the opposite site, in the psychiatric setting the daily life care is perceived as a low technical degree. Formation of workers is indispensable tools to understand the "technical" aspects of the work, without promoving a remoteness from the patient.