Healthcare Workers' Reflections, Experiences, and Sequela Throughout the COVID-19 Pandemic.

ABSTRACT

OBJECTIVE: Healthcare workers (HCW) experienced significant stress during the COVID-19 pandemic. This qualitative study describes how they contextualized the experience several years later. METHODS: In August 2023, 1832 HCW at an academic medical center completed a confidential electronic survey; 443 of them responded to an open-ended question about their experiences during the pandemic. The statements were analyzed qualitatively, using a grounded theory approach to allow themes to emerge from the data. RESULTS: Common themes included fear/anxiety (22%), burnout (15%), protecting family from risk (11%), lack of employer support (11%), fear of illness (8%), increased appreciation for life (8%), and exposure to death/illness (5%). CONCLUSION: HCW experienced substantial stress during the pandemic. Mental health services and structural changes in the healthcare system are needed to protect HCW during future public health emergencies.