The role of interagency collaboration in "joined-up" case management.

This article reports on research into the relationships that a group of case managers formed with local service providers in order to deliver integrated, "joined-up" services to young people experiencing homelessness and unemployment in the state of Victoria, Australia. Using a two-part customized survey tool, we explored the number and nature of relationships with other agencies. Two focus group discussions contributed to the interpretation of the survey findings. We found that these case managers maintained many relationships, mostly with housing and employment service providers. These relationships were predominantly cooperative in nature, and most could not easily be characterized as collaborative. Our research supports the view that, in an increasingly complex social service system, other forms of cooperation are usually appropriate for achieving the types of interorganizational relationships that are important to assist shared clients. Furthermore, this research supports the notion of a relationship continuum, finding that ratings of relationship elements were positively correlated with relationship type. This research indicates the importance of considering the pragmatic, contextual and situated practices that comprise interagency relationships, their fitness for purpose and the importance of cooperation for effective service provision.

The Spatial Dynamics of Homelessness in Australia: Urbanisation, Intra-City Dynamics and Affordable Housing.

While homelessness in Australia has remained relatively stable at the national level, its spatial distribution is becoming more nuanced. This paper draws on homelessness estimates produced by the Australian Bureau of Statistics to explore the spatial dynamics of homelessness in Australia over a fifteen-year period. Building on existing work, we show that homelessness is becoming more urbanised with evidence of spatial convergence, mainly driven by a surge in severe crowding in our major cities. However, when exploring intra-city patterns, we find distinctive intra-city spatial dynamics featuring strong suburbanisation of 'couch surfing' in state capital cities, contrasting with shifts in severe crowding numbers toward middle and inner regions of most state capitals. We argue that these dynamics reflect the retreat of affordable rental housing supply to the outer suburban fringe, and the coping strategies that 'couch surfers' and those aspiring to live in the inner cities are compelled to follow in response to the changing spatial configuration of affordable housing.