Honesty and Transparency, Indispensable to the Clinical Mission-Part II: How Communication and Resolution Programs Promote Patient Safety and Trust.
Otolaryngol Clin North Am
; 55(1): 63-82, 2022 Feb.
Article
em En
| MEDLINE
| ID: mdl-34823721
ABSTRACT
When patients are harmed by health care, concerns fan out in all directions. Patients and families confront a sea of uncertainty, contending with injuries that drain them physically, emotionally, and financially. Health care professionals experience a powerful mix of emotions, but are seldom afforded the time to process what happened or the resources to relieve suffering and prevent harm. Honesty, transparency, and empathy are indispensable to a comprehensive approach that prioritizes patient and family-centered response to unintended harm, clinical improvement, and redemptive peer review. Part 2 introduces the second of three pillars for advancing the clinical mission communication and transparency.
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Base de dados:
MEDLINE
Assunto principal:
Confiança
/
Segurança do Paciente
Idioma:
En
Ano de publicação:
2022
Tipo de documento:
Article